The room was small for three people. The water tap was very small, even though it had been repaired. The atmosphere was peaceful because we got the room at the end. The security was very friendly and family-like.

The staff is friendly. The app should update the room photos and room titles in the booking information to avoid misunderstandings with the hotel. As I experienced, I booked a new twin room, but the voucher only listed a standard twin room. This room is definitely cheaper than the new one.

I stayed in the Bunk Bed Room at Deka Hotel Surabaya and overall had a pleasant experience. The room is compact, but the bunk bed makes it a practical choice for 2 adults and 1 child or a small group. The only downside is that the room and bathroom are quite small, so don’t expect a lot of extra space. But considering the price, I think the room offers good value for money. Overall, a good option for a short stay in Surabaya, especially if you’re looking for a practical room for a small family or group. The city view was also a nice bonus. The location is strategic.

Comfortable and suitable hotel for both family and business trips.

I had a wonderful stay at this hotel. The room was comfortable, the service was great, and the overall atmosphere made me feel relaxed. It was a pleasant experience, and I would definitely love to stay here again.

Very good service and the room is clean.

Dirty room, not the same as in the photo.

The security staff were very friendly, family-like, and very kind... It's just that the check-in process took quite a while to prepare the room. The room was very clean, but it wasn't big enough for three adults. The bathroom was a bit small. The service from the moment we entered the lobby was very satisfactory, and the room was very clean. It's very close to Pakuwon Mall.

The hotel location is very strategic, close to the toll gate.

I've stayed here twice and always enjoyed it and it's comfortable. This is the hotel I always go to when I have an agenda in this area.

First time trying the bunkbed and the latest version. A suitable room for a group or at least 3 people. However, the space is not very spacious, the bathroom is also very tight. It turns out that sound can still be heard between rooms. If you choose a room with a view, it's okay, at least the room is a bit corner. But if you choose the middle one, sound from the right and left can still be heard. Access is okay, parking is okay too. Oh, there is a hot and cold water dispenser on each floor, but since yesterday I got the 9th floor which was undergoing renovation, it turned out there was no dispenser. So yesterday I wanted to make food that uses hot water, but it didn't happen. The smart TV already has Netflix and Prime Video, but still use your own account and don't forget to sign out when you want to check out. I didn't choose the one with breakfast so I can't review the food. For a staycation at that price, it's pretty good in my opinion.

The room doesn't provide a water jug or coffee/tea, which is incredibly stingy. The room rates aren't cheap, you know. Other hotels at a lower price point can provide a water jug, water, and coffee/tea.

Upon check-out, the receptionist acted indifferently, as if my stay was free, even though I'd actually paid a premium. Furthermore, as I was about to enter the elevator, an attendant was carrying a trolley to take suitcases to another room. He passed me, a guest checking out with a lot of bags. The attendant's reaction was indifferent, as if I wasn't a guest or a person. I even tried to hold the elevator door open but couldn't because my hands were full. I'm not trying to be important here, but at least the hospitality spirit needs to be alert. Right now, it's really lacking. I've only stayed at Deka once; the service isn't great. The towels are also dirty, stained, and slightly yellow.

Staff friendly, room is small but quite OK for business travel, as not staying in the room most the time. But the only thing is, only one access/door card provided for two people. It's a bit uncomfortable. I requested another card, and said no problem if there is any additional charge. But no card was available. (Edwin)

Friendly service, easy access.

I really enjoyed staying at Deka Hotel, the room was clean, the food was delicious, the staff were friendly and the location was on the main road so it wasn't difficult to find.

The hotel staff was very helpful and friendly, and there were water dispensers on every floor. Very satisfied 👍🏻

Great experience, oh good food though.

My first stay at DeKa Hotel was very impressive. However, the room selection process wasn't explained clearly. I chose a Deluxe room, which turned out to be for people with disabilities. It's nice that they have a dedicated room for people with disabilities. However, since I'm able-bodied, I was forced to upgrade to an Executive Suite. Overall, it was quite good. Thank you.

Comfort hotel, very nice hospitality.