Traveloka (4.187)
8,4
Very Good
From 4.187 reviews
Provided by travelers on
Cleanliness
8,5
Room Comfort
8,3
Meal
8,0
Location
8,5
Service and Facilites
8,4
People often mention about Deka Hotel Surabaya HR Muhammad
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Staff Friendliness (31)
Accessibility (29)
Room Space (28)
Bedroom (28)
Bathroom (24)
Ambiance (23)
Surroundings (22)
Wifi (21)
Hotel Area (21)
Distance to City Center (20)
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Traveler Reviews Deka Hotel Surabaya HR Muhammad
Number of reviews per page
20
40
Customer reviews
SA
Sunarti A. S.
Business
10,0
/10
Reviewed 6 day(s) ago
Overall I like everything and will recommend it to my friends and family.
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear Mrs. Sunarti A. S, Thank you for your kind review regarding your stay at Deka Hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing better facilities as an improvement of our service, we would be happy to show it to you on your next visit. We are glad that you have enjoyed your visit. We will share this kind review with our staff as motivation to continue improving our service. We hope to see you again on your next visit to Deka Hotel. Warm Regards, Budi Setiawan. General Manager
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D***n
10,0
/10
Reviewed 6 day(s) ago
One of the strategic hotels on 0 Jalan Surabaya Barat, easy vehicle access to go anywhere, have booked the Deka Hotel several times, with good service and friendly staff.
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Accommodation's Reply
09 Jun 2025
Dear Valued Guest, Thank you for your kind review regarding your stay experience at Deka Hotel. For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing better facilities as an improvement of our service, we would be happy to show it to you on your next visit. We are glad that you have enjoyed your visit. We will share this kind review with our staff as motivation to continue improving our service. We hope to see you again on your next visit to Deka Hotel. Warm Regards, Budi Setiawan. General Manager
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H***n
8,5
/10
Reviewed 1 week(s) ago
Good staff, good location, overall it's good.
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Accommodation's Reply
09 Jun 2025
Dear valued guest,
Thank you for taking the time to give a review about your experience staying at our Deka hotel.
For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests.
We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services.
We hope to see you again on your next visit to Deka hotel.
Warm Regards,
Budi Setiawan
General Manager
y***p
Business
9,4
/10
Reviewed 2 week(s) ago
Hotel staff is friendly and service is ok 👍
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Accommodation's Reply
05 Jun 2025
Dear Valued Guest, thank you for your good review about your experience staying at Deka hotel. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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Adlan H.
Business
9,6
/10
Reviewed 4 week(s) ago
Alright, so this hotel has an advantage that not many others do: it's located on HR Muhammad Street—one of Surabaya’s main culinary and lifestyle hotspots. It’s right across from Vasa Hotel Surabaya. The price is affordable and totally worth it. The bed is comfortable, and the dining area serves good food.
There’s just one thing that felt a bit inconvenient: there’s no spacious table to place larger bags or belongings. Other than that, everything’s great. Just right.
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Accommodation's Reply
24 May 2025
Dear Mr Adlan,
Thank you for taking the time to give a review about your experience staying at our Deka hotel.
For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests.
We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services.
We hope to see you again on your next visit to Deka hotel.
Warm Regards,
Budi Setiawan
General Manager
A***i
9,4
/10
Reviewed 5 week(s) ago
Strategic location, fast check-in.
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear our lovely guest,
Thank you for the good review about your experience at Deka hotel.
We are glad that you have enjoyed your stay. We will share this good review with our staff as motivation to continue to improve our services.
We hope to see you again soon on your next visit to Deka hotel.
Warm Regards,
Budi Setiawan
General Manager
H***a
8,2
/10
Reviewed 5 week(s) ago
the hotel staff is friendly, the bedroom and bathroom are quite clean, the bathroom is spacious. quite satisfied.
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2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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L***i
Business
9,0
/10
Reviewed 6 week(s) ago
It was requested when booking a non-smoking room. Given a smoking room. The room smells of cigarettes.
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Accommodation's Reply
06 May 2025
Dear Valued Guest, thank you for taking the time to provide a review of your visit. On behalf of the Management, we apologize for any inconvenience caused regarding what you have conveyed. For your information, the selection of smoking or non-smoking rooms is based on availability on the day of check-in, but we will try our best to provide the best options for each guest. Your review will remain an important note for us to be able to provide better quality of service and facilities in the future. We hope to see you again on your next visit to Deka Hotel. Respectfully, Budi Setiawan. General Manager
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k***a
Business
9,7
/10
Reviewed 7 week(s) ago
Recommended hotel if you go to Surabaya. The hotel is not big, but the rooms are really great, especially the executive rooms. Clean, comfortable, and very fresh. My favorite hotel if you go to Surabaya. Continued success, sis.
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Accommodation's Reply
30 Apr 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager.
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k***a
Business
9,7
/10
Reviewed 7 week(s) ago
A hotel that is always a subscription when going to Surabaya, it is close to the office, access to everywhere is close, the rooms now have executive rooms that are fresher and really cool. Overall, my favorite hotel ❤️
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Accommodation's Reply
30 Apr 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel and enjoy your stay with our latest room types. Warm Regards, Budi Setiawan. General Manager
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erdavizarah c.
8,9
/10
Reviewed 10 week(s) ago
location 9/10 right on the side of the road and very easy access
room is too small but it doesn't matter because we are only in transit, the TV can't be turned on
room windows are dull, need to be cleaned. room paint also needs maintenance
bathroom needs water scale treatment, water pressure is good
food tastes 5 stars, for breakfast variety is quite good for a room priced at 500k
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Ms. Erdavizarah, Thank you for taking the time to provide a review of your stay at our hotel. We apologize for the inconvenience you experienced during your stay at our hotel. We will immediately convey the issue of cleanliness and room conditions to the relevant department for necessary improvements and repairs. For your information, we have a new room type that is more spacious with a different design from the room you previously booked in the hope of providing the best facilities for our guests. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. Warm Regards, Budi Setiawan. General Manager
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D
DJANUARDI
Leisure
10,0
/10
Reviewed 10 week(s) ago
Highly recommended for those who want to go to Surabaya.
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Accommodation's Reply
09 Apr 2025
Dear Mr. Djanuardi, thank you for your good review about your stay at Deka hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan. General Manager.
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N***a
Staycation
8,1
/10
Reviewed 10 week(s) ago
So small for the room, but the bed is comfortable, only the bathroom door is not tight so the water can leak out
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Accommodation's Reply
15 Apr 2025
Dear valued guest, Thank you for taking the time to provide a review of your experience staying at our hotel. We apologize for the inconvenience you experienced during your stay at our hotel. We will immediately convey the issue of cleanliness and room conditions to the relevant department for necessary improvements and repairs. For your information, we have a new room type that is more spacious with a different design from the room you previously booked in the hope of providing the best facilities for our guests. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. Warm Regards, Budi Setiawan. General Manager
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A***f
10,0
/10
Reviewed 14 week(s) ago
Friendly staff, strategic location in the city center, varied food
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1 people find it helpful
Accommodation's Reply
18 Mar 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel. Warm Regards, Budi Setiawan. General Manager.
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A***a
9,1
/10
Reviewed 14 week(s) ago
Steady steady steady steady steady
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Accommodation's Reply
18 Mar 2025
Dear Valued Guest, Thank you for your good review about your stay at Deka Hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka Hotel. Warm Regards, Budi Setiawan. General Manager
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I***n
Transit
9,4
/10
Reviewed 19 week(s) ago
strategic in the West Surabaya area
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, thank you for your good review about your stay at Deka hotel. We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan. General Manager.
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R***o
Business
8,3
/10
Reviewed 20 week(s) ago
Good place, but the room size is small for regular one
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Accommodation's Reply
05 Feb 2025
Dear valued guest,
Thank you for taking the time to give a review about your experience staying at our Deka hotel.
For your information, we have a new room type that is more spacious with a different design from the room you booked previously in the hope of providing the best facilities for our guests.
We are glad that you have enjoyed your visit. We will share this good review with our staff as motivation to continue improving our services.
We hope to see you again on your next visit to Deka hotel.
Warm Regards,
Budi Setiawan
General Manager
R***a
9,0
/10
Reviewed 23 week(s) ago
The room size for 3 people is too small, there is no space to spread out a prayer mat, the bathroom and toilet are separate and small in size so it is uncomfortable when taking a shower and wanting to defecate, because you have to move rooms and use towels again. The others are all standard. There is no heater for making coffee. Similar to a standard room.
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5 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear valued guest, thank you for taking the time to give a review of your stay experience. For your information, we have a new room type that is more spacious with a different design from the room you booked previously and of course with more complete facilities. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan. General Manager.
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L***e
Leisure
10,0
/10
Reviewed 23 week(s) ago
staying overnight here was quite enjoyable..
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Accommodation's Reply
10 Jan 2025
Dear guest, thank you for your good review about your stay at Deka hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan. General Manager.
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M***d
Leisure
10,0
/10
Reviewed 23 week(s) ago
Not bad for the price and facilities.
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Accommodation's Reply
10 Jan 2025
Dear guest, thank you for your good review about your stay at Deka hotel. We are glad that you enjoyed your stay. We will share this good review with our staff as motivation to continue improving our services. We hope to see you again on your next visit to Deka hotel. Warm Regards, Budi Setiawan. General Manager
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Number of reviews per page
20
40
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