a***a

10,0

/10

Reviewed 2 day(s) ago

I'll definitely come back here again. It's really good.

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Y***i

10,0

/10

Reviewed 3 day(s) ago

Great, highly recommended. Great atmosphere and view, excellent service.

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S***a

10,0

/10

Reviewed 3 day(s) ago

The place is comfortable, clean, and the view is top-notch.

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D***a

6,5

/10

Reviewed 1 week(s) ago

Honestly, I was shocked to stay in a 4-star hotel but the room was so unclean. As soon as I arrived, I could already see that the sheets were dirty, and it looked like they hadn't been changed in a while. Usually, 4-star hotels check the sheets before checking in. The floor was dirty and dusty, and the bathroom was also dusty. When I was about to go to bed, I saw a spider web above the bed. I was disappointed with the lack of attention to cleanliness in the room.

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1 people find it helpful

P***a

Business

6,0

/10

Reviewed 2 week(s) ago

Stayed from the 13th to the 16th. From July 15th to the 16th, the room wasn't cleaned. The receptionist's excuse was that if you wanted it cleaned, you had to request it first, haha. I was disappointed with the answer.

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1 people find it helpful

Verified Traveler

10,0

/10

Reviewed 3 week(s) ago

Communicative and fast response staff

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D***y

Staycation

8,2

/10

Reviewed 3 week(s) ago

My second stay here was equally disappointing. We arrived late at night. Two days prior, I'd confirmed that an extra bed would be provided, and it had already been paid for. When I checked in, they said it was fine, but the receptionist didn't have one installed when they arrived in the room. The Wi-Fi was also incredibly slow and unusable.

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1 people find it helpful

Dedy A.

Leisure

8,8

/10

Reviewed 3 week(s) ago

Good hotel, cleanliness, comfort & well maintained facilities.

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Accommodation's Reply

16 Jul 2026

Dear Bapak Dedy A, Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are truly delighted to learn that you enjoyed your stay and that our resort provided you with a memorable and relaxing getaway. Your kind words and generous recommendation mean a great deal to us and serve as a wonderful source of motivation for our entire team to continue delivering exceptional hospitality and personalized service. It was our absolute pleasure to have you as our guest. We sincerely hope the wonderful memories you created during your stay will bring you back to visit us again in the near future. We look forward to welcoming you back to The Balcone Suites & Resort for another unforgettable and exceptional experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

S***y

6,4

/10

Reviewed 3 week(s) ago

Arrived past 2 pm but couldn't enter the room, only at 4 pm could we enter.

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1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Balconers, Greetings from The Balcone Suites & Resort. Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and apologize for the inconveniences you encountered during your stay. We deeply regret that your room was not ready upon your arrival, resulting in a delay during the check-in process. We understand how important a smooth and efficient check-in is, especially after a long journey, and we are truly sorry for the inconvenience caused. Please accept our heartfelt apologies for not meeting the standards of timely service that we strive to provide. This experience is certainly not reflective of the level of hospitality we aim to deliver to our valued guests. Please be assured that your feedback has been shared with our Housekeeping and Front Office teams for thorough evaluation and improvement. We are reviewing our room readiness procedures to help ensure that similar situations do not occur in the future. Thank you for your patience and understanding. We truly value your feedback and sincerely hope to have the opportunity to welcome you back to The Balcone Suites & Resort, where we can provide you with the seamless and enjoyable stay you deserve. Kind regards, Management The Balcone Suites & Resort

Verified Traveler

Leisure

10,0

/10

Reviewed 3 week(s) ago

Recommended hotel. Clean and comfortable.

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Accommodation's Reply

15 Jul 2026

Dear Balconers., Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay and that our resort was able to provide a memorable and relaxing getaway. Your kind words and recommendation are truly appreciated and serve as great encouragement for our entire team to continue delivering exceptional hospitality. It was our pleasure to have you as our guest, and we sincerely hope the memories you created during your stay will inspire you to visit us again. We look forward to welcoming you back to The Balcone Suites & Resort for another exceptional and memorable experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

F***n

10,0

/10

Reviewed 3 week(s) ago

The price range for the deluxe type in the app is Rp. 650k-Rp. 750k, book on Tuesday for a holiday on Saturday.

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Accommodation's Reply

15 Jul 2026

Verified Traveler

9,4

/10

Reviewed 3 week(s) ago

The hotel atmosphere is very pleasant when at one with nature.

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Accommodation's Reply

15 Jul 2026

m***d

Leisure

10,0

/10

Reviewed 3 week(s) ago

Choose any room, they're top-notch. Perfect for families.

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Accommodation's Reply

15 Jul 2026

Y***i

Staycation

10,0

/10

Reviewed 3 week(s) ago

Perfect for a staycation. Love the cool weather, mountain views, parks, and forests. It also offers routes for a leisurely walk or jog. Highly recommended.

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Accommodation's Reply

15 Jul 2026

Dear Balconers Greetings From The Balcone Suites & Resort Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed your staycation and appreciated the cool climate, the beautiful mountain views, our gardens, and the surrounding forest. It is especially rewarding to hear that our walking and jogging trails contributed to a relaxing and enjoyable experience. Your kind recommendation means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering memorable experiences to all of our guests. We truly appreciate your support and look forward to welcoming you back for another peaceful and refreshing stay in the near future. Yours sincerely, Utuh Satria Front Office Manager

I***s

Leisure

7,8

/10

Reviewed 4 week(s) ago

My first stay here was for a family vacation. I got room 1131. It smelled really bad when I walked in. It was coming from the toilet. I don't know if it was clogged or something. The room amenities were also mediocre. When it rained, the rainwater splashed onto the entire terrace. There were no towels or mats either. This hotel needs some improvement. The staff were also so-so.

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Accommodation's Reply

15 Jul 2026

Dear Balconers Greetings From The Balcone Suites & Resort Thank you for taking the time to share your feedback regarding your stay at our hotel. Please accept our sincerest apologies for the inconveniences you experienced during your stay, particularly concerning the unpleasant odor in Room 1131 that appeared to originate from the bathroom area, the absence of essential room amenities such as towels and a bath mat, as well as the rainwater entering the terrace during heavy rainfall. We also regret that both our room facilities and the level of service provided by our team did not meet your expectations. Your comments have been taken very seriously and have been shared with the relevant departments for immediate investigation, evaluation, and corrective action. We are committed to improving both the maintenance of our facilities and the quality of our service to ensure a better experience for all of our guests. We sincerely appreciate your trust in choosing our hotel as your family's holiday destination. Once again, we apologize for the shortcomings you encountered and hope to have the opportunity to welcome you back in the future, where we can provide you with the level of comfort and hospitality that truly reflects our standards. Yours sincerely, Utuh Satria Front Office Manager

Dedi

Leisure

6,7

/10

Reviewed 7 week(s) ago

The room is not clean and the facilities are not good.

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Accommodation's Reply

09 Jul 2026

Dear Bapak Dedi E Greetings From The Balcone Suites & Resort Thank you for taking the time to share your feedback with us. We sincerely apologize that the cleanliness of your room and the condition of our facilities did not meet your expectations. Please accept our deepest apologies for the inconvenience caused during your stay. Your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up and improvement. We are committed to maintaining the highest standards of cleanliness and comfort, and your feedback is invaluable in helping us enhance our services. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future, so we can provide you with a much better experience. Kind regards, Utuh Satria Front Office Manager

S***i

6,9

/10

Reviewed 9 week(s) ago

I understand that this is a 4-star hotel, so I had quite high expectations for the quality of the rooms. I booked 4 rooms, and all of them had issues with cleanliness and maintenance. I think the bathroom cleanliness still has room for improvement, especially in some corners of the shower area, which looked like they needed more attention. Furthermore, there were some cracked and peeling paint on the walls, the carpet looked faded in some areas, and the countertops showed signs of needing maintenance to improve their appearance. Overall, I saw room for improvement in the condition of the rooms to make them feel more well-maintained and comfortable. I hope the hotel can refresh and upgrade the room facilities to improve the guest experience and meet the standards expected of a 4-star hotel.

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Accommodation's Reply

06 Jun 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

A***i

Transit

9,4

/10

Reviewed 9 week(s) ago

Friendly staff, comfortable, value for money, will come back again.

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1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

Hendro R.

Leisure

9,0

/10

Reviewed 10 week(s) ago

Recommended for healing, only the bathroom needs to be maintained well.

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1 people find it helpful

Accommodation's Reply

06 Jun 2026

f***a

Leisure

8,2

/10

Reviewed 10 week(s) ago

The service was very bad, the queue at the reception was long because there were only 2 staff for a very large number of hotel rooms & at 4 pm we still couldn't check in because the room wasn't ready.

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Accommodation's Reply

26 May 2026

The Balcone Suite & Resort Bukittinggi

Overall Ratings & Reviews The Balcone Suite & Resort Bukittinggi

8,6

8,7

8,6

8,7

8,6

Traveler Reviews The Balcone Suite & Resort Bukittinggi