What are available facilities at The Balcone Suite & Resort Bukittinggi?

There are top facilites at The Balcone Suite & Resort Bukittinggi such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Balcone Suite & Resort Bukittinggi?

The standard check-in time at The Balcone Suite & Resort Bukittinggi is starting from From 15:00 while the latest check-out time is at Before 12:00

Does The Balcone Suite & Resort Bukittinggi provide breakfast?

Yes, The Balcone Suite & Resort Bukittinggi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Balcone Suite & Resort Bukittinggi?

The Balcone Suite & Resort Bukittinggi is a 4.0-star hotel.

How many floors does The Balcone Suite & Resort Bukittinggi have?

The Balcone Suite & Resort Bukittinggi has 9 floors.

How many rooms are available at The Balcone Suite & Resort Bukittinggi?

The Balcone Suite & Resort Bukittinggi has 240 rooms in total.

Does The Balcone Suite & Resort Bukittinggi provide parking?

Yes, The Balcone Suite & Resort Bukittinggi provides parking. Please confirm details directly with the hotel.

Does The Balcone Suite & Resort Bukittinggi have a swimming pool?

Yes, a swimming pool is available at The Balcone Suite & Resort Bukittinggi.

What do past guests say about The Balcone Suite & Resort Bukittinggi?

The Balcone Suite & Resort Bukittinggi is well-known for its Room Comfort, Location, Cleanliness, as reviewed by verified Traveloka guests.

The Balcone Suite & Resort Bukittinggi

Name: The Balcone Suite & Resort Bukittinggi
Address: Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152, Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Sumatera Barat, 26152, Indonesia
Rating: 8.7

Hotels

Preferred Partner Plus

All-star Accommodation

Finding rooms for you...

8,7

/10

Very Good

1.327 reviews

What Guests Say About Their Stay

Y***i

10,0

/ 10

Perfect for a staycation. Love the cool weather, mountain views, parks, and forests. It also offers routes for a leisurely walk or jog. Highly recommended.

See original

M***d

10,0

/ 10

The environment here is very lush and refreshing. At night, the air becomes pleasantly cool, creating such a relaxing vibe. The pool is clean, the food is delicious, and the restaurant stays open until 10 PM with tasty dishes served in generous portions. Highly recommended for both quality family time and romantic honeymoon getaways.

R***a

9,1

/ 10

A quiet location suitable for healing. The air is cool because it is on the mountain. The breakfast menu has many choices and the hotel staff are very friendly and helpful, especially Dita and Arif.

See original

U***a

10,0

/ 10

The hotel staff is friendly and efficient, overall it is recommended here.

See original

eko p. h.

10,0

/ 10

The hospitality is great, the service is good, suitable for families, there are no obstacles, basically I want to come back to stay again.

See original

In the Area

See Map

Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152

Main Facilities

AC

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named The Balcone Hotel & Resort Bukittinggi Powered by Archipelago Staying at The Balcone Suite & Resort Bukittinggi is a good choice when you are visiting Bukittinggi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Login successful!

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Balcone Suite & Resort Bukittinggi

Jl. Raya Bukittinggi - Medan Km. 7 Padang Hijau , Gadut , Tilatang Kamang , Kab. Agam, Sumatra Barat, Bukittinggi, Sumatera Barat, Indonesia, 26152

Discover More Places

Lobby The Balcone Suite & Resort Bukittinggi

Lobby 2 The Balcone Suite & Resort Bukittinggi

Discover More About The Balcone Suite & Resort Bukittinggi

note: hotel was previously named The Balcone Hotel & Resort Bukittinggi Powered by Archipelago

Location

Staying at The Balcone Suite & Resort Bukittinggi is a good choice when you are visiting Bukittinggi.

About The Balcone Suite & Resort Bukittinggi

From business event to corporate gathering, The Balcone Suite & Resort Bukittinggi provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, The Balcone Suite & Resort Bukittinggi is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at The Balcone Suite & Resort Bukittinggi, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Balcone Suite & Resort Bukittinggi.

If you plan to have a long-term stay, staying at The Balcone Suite & Resort Bukittinggi is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Balcone Suite & Resort Bukittinggi is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Balcone Suite & Resort Bukittinggi exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Balcone Suite & Resort Bukittinggi is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Balcone Suite & Resort Bukittinggi.

All facilities in The Balcone Suite & Resort Bukittinggi

Bar, Cafe and Lounge

Lobby

Bedroom

Restaurant

Nearby View and Attractions

Hotel Services

Bellhop
Concierge
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Buffet breakfast
Cafe
Set menu dinner
Set menu lunch
Snacks

General

AC
Ballroom
Banquet
Family room
Non-smoking room
Swimming pool
Smoking area
Terrace

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Public Facilities

Parking
Coffee shop
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Business Facilities

Business facilities
Conference room
Meeting facilities
Photocopier
Projector

Transportation

Bus/truck parking
Secure parking
Valet parking

Things to Do

Massage
Outdoor pool

Accessibilty

Disabled access friendly
Wheelchair accessible

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Accommodation Policy & General Information in The Balcone Suite & Resort Bukittinggi

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash and debit card.

Read All

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Balcone Suite & Resort Bukittinggi	240
Number of floors in The Balcone Suite & Resort Bukittinggi	9
Another facilities in The Balcone Suite & Resort Bukittinggi	Bellhop, Concierge, Express check-in, Express check-out, Front desk

More Reviews from Other Guests in The Balcone Suite & Resort Bukittinggi

Overall Ratings & Reviews The Balcone Suite & Resort Bukittinggi

Traveloka (1.327)

8,7

Very Good

From 1.327 reviews

Provided by travelers on

Cleanliness

8,6

Room Comfort

8,7

Meal

8,6

Location

8,7

Service and Facilites

8,6

People often mention about The Balcone Suite & Resort Bukittinggi

All

Ambiance (95)

Staff Friendliness (86)

Bedroom (84)

Variety (84)

Taste (80)

Hotel Area (79)

Surroundings (75)

Bathroom (73)

Family Friendly (68)

Room Space (65)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews The Balcone Suite & Resort Bukittinggi

Number of reviews per page

20

40

Customer reviews

a***a

10,0

/10

Reviewed 2 day(s) ago

I'll definitely come back here again. It's really good.

See original

Find this review helpful?

Y***i

10,0

/10

Reviewed 3 day(s) ago

Great, highly recommended. Great atmosphere and view, excellent service.

See original

Find this review helpful?

S***a

10,0

/10

Reviewed 3 day(s) ago

The place is comfortable, clean, and the view is top-notch.

See original

Find this review helpful?

D***a

6,5

/10

Reviewed 1 week(s) ago

Honestly, I was shocked to stay in a 4-star hotel but the room was so unclean. As soon as I arrived, I could already see that the sheets were dirty, and it looked like they hadn't been changed in a while. Usually, 4-star hotels check the sheets before checking in. The floor was dirty and dusty, and the bathroom was also dusty. When I was about to go to bed, I saw a spider web above the bed. I was disappointed with the lack of attention to cleanliness in the room.

See original

1 people find it helpful

P***a

Business

6,0

/10

Reviewed 2 week(s) ago

Stayed from the 13th to the 16th. From July 15th to the 16th, the room wasn't cleaned. The receptionist's excuse was that if you wanted it cleaned, you had to request it first, haha. I was disappointed with the answer.

See original

1 people find it helpful

Verified Traveler

10,0

/10

Reviewed 3 week(s) ago

Communicative and fast response staff

See original

Find this review helpful?

D***y

Staycation

8,2

/10

Reviewed 3 week(s) ago

My second stay here was equally disappointing. We arrived late at night. Two days prior, I'd confirmed that an extra bed would be provided, and it had already been paid for. When I checked in, they said it was fine, but the receptionist didn't have one installed when they arrived in the room. The Wi-Fi was also incredibly slow and unusable.

See original

1 people find it helpful

DA

Dedy A.

Leisure

8,8

/10

Reviewed 3 week(s) ago

Good hotel, cleanliness, comfort & well maintained facilities.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Bapak Dedy A, Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are truly delighted to learn that you enjoyed your stay and that our resort provided you with a memorable and relaxing getaway. Your kind words and generous recommendation mean a great deal to us and serve as a wonderful source of motivation for our entire team to continue delivering exceptional hospitality and personalized service. It was our absolute pleasure to have you as our guest. We sincerely hope the wonderful memories you created during your stay will bring you back to visit us again in the near future. We look forward to welcoming you back to The Balcone Suites & Resort for another unforgettable and exceptional experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

S***y

6,4

/10

Reviewed 3 week(s) ago

Arrived past 2 pm but couldn't enter the room, only at 4 pm could we enter.

See original

1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Balconers, Greetings from The Balcone Suites & Resort. Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and apologize for the inconveniences you encountered during your stay. We deeply regret that your room was not ready upon your arrival, resulting in a delay during the check-in process. We understand how important a smooth and efficient check-in is, especially after a long journey, and we are truly sorry for the inconvenience caused. Please accept our heartfelt apologies for not meeting the standards of timely service that we strive to provide. This experience is certainly not reflective of the level of hospitality we aim to deliver to our valued guests. Please be assured that your feedback has been shared with our Housekeeping and Front Office teams for thorough evaluation and improvement. We are reviewing our room readiness procedures to help ensure that similar situations do not occur in the future. Thank you for your patience and understanding. We truly value your feedback and sincerely hope to have the opportunity to welcome you back to The Balcone Suites & Resort, where we can provide you with the seamless and enjoyable stay you deserve. Kind regards, Management The Balcone Suites & Resort

Verified Traveler

Leisure

10,0

/10

Reviewed 3 week(s) ago

Recommended hotel. Clean and comfortable.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2026

Dear Balconers., Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay and that our resort was able to provide a memorable and relaxing getaway. Your kind words and recommendation are truly appreciated and serve as great encouragement for our entire team to continue delivering exceptional hospitality. It was our pleasure to have you as our guest, and we sincerely hope the memories you created during your stay will inspire you to visit us again. We look forward to welcoming you back to The Balcone Suites & Resort for another exceptional and memorable experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

F***n

10,0

/10

Reviewed 3 week(s) ago

The price range for the deluxe type in the app is Rp. 650k-Rp. 750k, book on Tuesday for a holiday on Saturday.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2026

Dear Balconers., Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay and that our resort was able to provide a memorable and relaxing getaway. Your kind words and recommendation are truly appreciated and serve as great encouragement for our entire team to continue delivering exceptional hospitality. It was our pleasure to have you as our guest, and we sincerely hope the memories you created during your stay will inspire you to visit us again. We look forward to welcoming you back to The Balcone Suites & Resort for another exceptional and memorable experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

Verified Traveler

9,4

/10

Reviewed 3 week(s) ago

The hotel atmosphere is very pleasant when at one with nature.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2026

Dear Balconers., Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay and that our resort was able to provide a memorable and relaxing getaway. Your kind words and recommendation are truly appreciated and serve as great encouragement for our entire team to continue delivering exceptional hospitality. It was our pleasure to have you as our guest, and we sincerely hope the memories you created during your stay will inspire you to visit us again. We look forward to welcoming you back to The Balcone Suites & Resort for another exceptional and memorable experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

m***d

Leisure

10,0

/10

Reviewed 3 week(s) ago

Choose any room, they're top-notch. Perfect for families.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2026

Dear Balconers., Greetings from The Balcone Suites & Resort. Thank you for choosing The Balcone Suites & Resort as your preferred destination. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay and that our resort was able to provide a memorable and relaxing getaway. Your kind words and recommendation are truly appreciated and serve as great encouragement for our entire team to continue delivering exceptional hospitality. It was our pleasure to have you as our guest, and we sincerely hope the memories you created during your stay will inspire you to visit us again. We look forward to welcoming you back to The Balcone Suites & Resort for another exceptional and memorable experience. Warm regards, Utuh Satria Front Office Manager The Balcone Suites & Resort

Y***i

Staycation

10,0

/10

Reviewed 3 week(s) ago

Perfect for a staycation. Love the cool weather, mountain views, parks, and forests. It also offers routes for a leisurely walk or jog. Highly recommended.

See original

Find this review helpful?

Accommodation's Reply

15 Jul 2026

Dear Balconers Greetings From The Balcone Suites & Resort Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you enjoyed your staycation and appreciated the cool climate, the beautiful mountain views, our gardens, and the surrounding forest. It is especially rewarding to hear that our walking and jogging trails contributed to a relaxing and enjoyable experience. Your kind recommendation means a great deal to us and serves as a wonderful motivation for our entire team to continue delivering memorable experiences to all of our guests. We truly appreciate your support and look forward to welcoming you back for another peaceful and refreshing stay in the near future. Yours sincerely, Utuh Satria Front Office Manager

I***s

Leisure

7,8

/10

Reviewed 4 week(s) ago

My first stay here was for a family vacation. I got room 1131. It smelled really bad when I walked in. It was coming from the toilet. I don't know if it was clogged or something. The room amenities were also mediocre. When it rained, the rainwater splashed onto the entire terrace. There were no towels or mats either. This hotel needs some improvement. The staff were also so-so.

See original

1 people find it helpful

Accommodation's Reply

15 Jul 2026

Dear Balconers Greetings From The Balcone Suites & Resort Thank you for taking the time to share your feedback regarding your stay at our hotel. Please accept our sincerest apologies for the inconveniences you experienced during your stay, particularly concerning the unpleasant odor in Room 1131 that appeared to originate from the bathroom area, the absence of essential room amenities such as towels and a bath mat, as well as the rainwater entering the terrace during heavy rainfall. We also regret that both our room facilities and the level of service provided by our team did not meet your expectations. Your comments have been taken very seriously and have been shared with the relevant departments for immediate investigation, evaluation, and corrective action. We are committed to improving both the maintenance of our facilities and the quality of our service to ensure a better experience for all of our guests. We sincerely appreciate your trust in choosing our hotel as your family's holiday destination. Once again, we apologize for the shortcomings you encountered and hope to have the opportunity to welcome you back in the future, where we can provide you with the level of comfort and hospitality that truly reflects our standards. Yours sincerely, Utuh Satria Front Office Manager

Dedi

Leisure

6,7

/10

Reviewed 7 week(s) ago

The room is not clean and the facilities are not good.

See original

Find this review helpful?

Accommodation's Reply

09 Jul 2026

Dear Bapak Dedi E Greetings From The Balcone Suites & Resort Thank you for taking the time to share your feedback with us. We sincerely apologize that the cleanliness of your room and the condition of our facilities did not meet your expectations. Please accept our deepest apologies for the inconvenience caused during your stay. Your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up and improvement. We are committed to maintaining the highest standards of cleanliness and comfort, and your feedback is invaluable in helping us enhance our services. We truly appreciate your comments and hope to have the opportunity to welcome you back in the future, so we can provide you with a much better experience. Kind regards, Utuh Satria Front Office Manager

S***i

6,9

/10

Reviewed 9 week(s) ago

I understand that this is a 4-star hotel, so I had quite high expectations for the quality of the rooms. I booked 4 rooms, and all of them had issues with cleanliness and maintenance. I think the bathroom cleanliness still has room for improvement, especially in some corners of the shower area, which looked like they needed more attention. Furthermore, there were some cracked and peeling paint on the walls, the carpet looked faded in some areas, and the countertops showed signs of needing maintenance to improve their appearance. Overall, I saw room for improvement in the condition of the rooms to make them feel more well-maintained and comfortable. I hope the hotel can refresh and upgrade the room facilities to improve the guest experience and meet the standards expected of a 4-star hotel.

See original

+2

Find this review helpful?

Accommodation's Reply

06 Jun 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, The Balcone Suites & Resort

A***i

Transit

9,4

/10

Reviewed 9 week(s) ago

Friendly staff, comfortable, value for money, will come back again.

See original

1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

HR

Hendro R.

Leisure

9,0

/10

Reviewed 10 week(s) ago

Recommended for healing, only the bathroom needs to be maintained well.

See original

1 people find it helpful

Accommodation's Reply

06 Jun 2026

Dear Balconers, Warmest Greeting From The Balcone Suites and Resort. Thank you for taking time to shared your moment. I am happy to see that overall you had a brilliant stay with us. We truly appreciate you kind feedback and we are truly sorry for you inconvenient. We Hope to have you back soon. It would be our greatest pleasure to be able to welcome you again at The Balcone Suites and Resort in the near future. Warm Regards, The Balcone Suites & Resort

f***a

Leisure

8,2

/10

Reviewed 10 week(s) ago

The service was very bad, the queue at the reception was long because there were only 2 staff for a very large number of hotel rooms & at 4 pm we still couldn't check in because the room wasn't ready.

See original

Find this review helpful?

Accommodation's Reply

26 May 2026

Dear Balconers, Warm greetings from The Balcone Suites & Resort. Thank you for taking the time to share your review of your stay with us. We're thrilled that you chose The Balcone Suites & Resort as your vacation destination. We apologize for any inconvenience you experienced during your stay. We hope to improve on the issues you faced, and your review will greatly help us in enhancing the comfort and satisfaction of our guests. Once again, we apologize for any inconvenience and look forward to welcoming you back in the future. Warm regards, Utuh Satria The Balcone Suites & Resort

Number of reviews per page

20

40

Ready to make up your mind?

Book Your Stay Now

Bedroom 4 The Balcone Suite & Resort Bukittinggi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.