8,6
Very Good
From 886 reviews
Provided by travelers on
Cleanliness

8,7

Room Comfort

8,7

Meal

8,8

Location

8,5

Service and Facilites

8,8

People often mention about Grand Valonia
All
Ambiance (47)
Distance to City Center (44)
Staff Friendliness (40)
Bedroom (40)
Hotel Area (39)
Bathroom (37)
Accessibility (36)
Check-in/out Time (33)
Family Friendly (30)
Room Space (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Valonia

Number of reviews per page
20
40
Customer reviews
Siti M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 day(s) ago
If you want something cheap, take the old building, if you want something good, take the new building.
Translated by Google Icon
See original
Find this review helpful?
r***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 day(s) ago
I once took a deluxe room and it was not disappointing at all. The view was also very good, the service was very friendly and the cleanliness was maintained. The food also had many variations and everything was very delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Jul 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or other special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Best regards, Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
Translated by Google Icon
See original
I***N
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Thank you, hopefully things will be better in the future.
Translated by Google Icon
See original
Find this review helpful?
R***t
icon-Business
Business
icon-origin-TRAVELOKA
6,6
/10
Reviewed 2 week(s) ago
The condition of the room and its facilities must be conveyed honestly and clearly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continually improve our services and facilities. We are truly sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide an even better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so we can ensure your visit exceeds your expectations. Once again, we appreciate your review and thank you for your understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Best regards. Muhammad Noval Muqorrobin, General Manager, Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
F***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
area close to campus, there are 2 old and new buildings
Translated by Google Icon
See original
Find this review helpful?
S***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The room is big, comfortable, but the wall paint is starting to fall off.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continually improve our services and facilities. We are truly sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide an even better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so we can ensure your visit exceeds your expectations. Once again, we appreciate your review and thank you for your understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Best regards. Muhammad Noval Muqorrobin, General Manager, Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
Rizal R.
icon-Business
Business
icon-origin-TRAVELOKA
6,7
/10
Reviewed 3 week(s) ago
In my opinion, there's no harm in showing photos of the old building and rooms. This will help guests' expectations stay low. Integrity creates trust, and trust creates loyalty.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mr. Rizal R, Warmest Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your review, as it helps us continually improve our services and facilities. We are truly sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide an even better experience for our guests in the future. If you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so we can ensure your visit exceeds your expectations. Once again, we appreciate your review and thank you for your understanding. We are committed to providing the best possible experience, and we look forward to welcoming you back in the future. Best regards. Muhammad Noval Muqorrobin, General Manager, Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
L***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly in serving guests.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Jul 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or other special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Best regards, Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
Translated by Google Icon
See original
R***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
Very enjoyable, already a regular here. Always satisfied
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jul 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all of our guests, and it is very motivating when we hear that our efforts have paid off. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
Translated by Google Icon
See original
B***i
icon-origin-TRAVELOKA
5,0
/10
Reviewed 5 week(s) ago
The pillow still had stains on it as if it hadn't been washed after use and the room smelled of cigarette smoke so I ended up changing hotels and not staying there at all.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
Q***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,2
/10
Reviewed 7 week(s) ago
It's been a long time since I've been here, just came back this year, and for the cleanliness of the room, as in the photo there are some stains on the pillows, then the hot water doesn't work well, the towels are also thin, it's time to change them, the AC is also not cold enough, for the food it's still the same as before, it's delicious, please improve the cleanliness, especially in the deluxe rooms in the new building
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jun 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
S***a
icon-origin-TRAVELOKA
8,2
/10
Reviewed 8 week(s) ago
Book the cheapest room, in the old building. So far so good. The Wi-Fi might need to be fixed, because the signal is not good hehe.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
W***u
icon-origin-TRAVELOKA
6,4
/10
Reviewed 10 week(s) ago
according to price, the appearance of the room options should match reality
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
22 May 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
T***M
icon-Transit
Transit
icon-origin-TRAVELOKA
6,4
/10
Reviewed 15 week(s) ago
Check out at 12 noon, but the electricity in the room was turned off at 11:30. Even though I was still packing and charging my phone. Just once here.
Translated by Google Icon
See original
6 people find it helpful
Accommodation's Reply
26 Apr 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
Devi I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 15 week(s) ago
Suggestion: provide a more complete description for the room in the old building, including the absence of an elevator because most hotel standards are accessed by elevator, small like homestay types. Finally upgraded to deluxe. The rest for the service, staff friendliness, including breakfast, everything is satisfying 👍🏻 thumbs up
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
26 Apr 2025
Dear Mrs. Devi, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 16 week(s) ago
I stayed here twice, the first time there was no problem, overall it was comfortable, the receptionist was friendly and informative, for the second time I got the room at the end, the curtains did not completely cover the window, so in the morning the sun was glaring in my eyes, and there was no mat for the bathroom, the AC was not cold enough, but it will always be my choice of place to stay when visiting Jember city 👍
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all our guests, and it is very motivating when we hear that our efforts have paid off. And thank you for the feedback provided, the feedback is very valuable & helps us in improving our services and facilities in the future. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
Translated by Google Icon
See original
V***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,8
/10
Reviewed 17 week(s) ago
When we got there, it turned out that we had booked an old building, previously there was no information for old/new in the application. When we got there, it was explained by one of the friendly receptionists that we had booked an old building, and we were offered an upgrade, in the end it turned out to be quite expensive. The access road, the entrance is not narrow, the room is spacious, the sheets, the bed cover look like they haven't been replaced because there is still a lot of hair, the shower water comes out small, we wanted to take a double bed but the room smelled of cigarettes that really stinged our nose. So for a new building it's still okay, only the problem is the access is not narrow, the bed needs to be looked at again because it looks dirty.
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Loyal Customer, Warm Greetings From Grand Valonia Hotel Jember. Thank you for taking the time to share your feedback regarding your stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services and facilities. We are very sorry to hear that you found our facilities less than satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, and it is clear that we did not meet that standard during your visit. We apologize for any inconvenience this may have caused. Your feedback is very valuable to us, and we hope you will consider giving us the opportunity to provide a better experience for our guests in the future. Should you decide to stay at our hotel again in the future, please do not hesitate to contact our front desk staff or management, so that we can ensure your visit exceeds your expectations. Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing the best experience possible, and we look forward to welcoming you back in the future. Warm regards. Muhammad Noval Muqorrobin. General Manager. Grand Valonia-Hotel, Cafe & Park.
Translated by Google Icon
See original
Adi M.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 20 week(s) ago
Nice and comfortable hot water is not hot enough but it doesn't matter
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Mar 2025
Dear Mr. Adi M, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable and quality facilities to all our guests, and it is very motivating when we hear that our efforts have paid off. And we apologize for any inconvenience caused during your stay at our hotel, your feedback is very valuable and helps us to improve our facilities and services in the future. If you have any other suggestions or special requests, please do not hesitate to contact our staff. We will always strive to meet your needs with responsive, friendly, and responsive service. Thank you for your excellent review, we look forward to welcoming you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
Translated by Google Icon
See original
G***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 23 week(s) ago
It is clean! Service is good. Wonderful garden and swimming pool. Hot shower is very good. And also quiet.
Find this review helpful?
Accommodation's Reply
23 Feb 2025
Dear Loyal Customer, Warm greetings from Grand Valonia Hotel Jember. We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future. Warm regards,. Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
tubagus r. p. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 23 week(s) ago
good service clean full facilities
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Feb 2025
Dear Mr. Tubagus, Warm greetings from Grand Valonia Hotel Jember We would like to thank you for your very positive review of our hotel facilities. We are very happy to hear that you were satisfied during your stay at our hotel. We strive to provide comfortable, quality facilities to all our guests, and it is very motivating when we hear that our efforts are paying off. If you have any suggestions or special requests, please do not hesitate to contact our staff. We will always try hard to meet your needs with responsive, friendly and responsive service. Thank you for your excellent review, we hope to welcome you back to our hotel in the near future. Warm regards, Muhammad Noval Muqorrobin. General Manager. Grand Valonia Hotel, Cafe & Park.
Number of reviews per page
20
40