Traveloka (284)
8,1
Very Good
From 284 reviews
Provided by travelers on
Cleanliness
8,0
Room Comfort
8,2
Meal
8,0
Location
8,1
Service and Facilites
8,2
People often mention about Hotel Grand Pinus Berastagi
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Bedroom (10)
Bathroom (10)
Ambiance (9)
Surroundings (8)
Accessibility (8)
Staff Friendliness (8)
Soundproof (8)
Room Space (7)
Distance to City Center (6)
Check-in/out Time (6)
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Traveler Reviews Hotel Grand Pinus Berastagi
Number of reviews per page
20
40
Customer reviews
J***o
Leisure
8,2
/10
Reviewed 6 day(s) ago
The parking lot is narrow especially when it's busy, but otherwise it's okay.
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Accommodation's Reply
17 Jul 2025
Thank you for staying at Hotel Grand Pinus. Your comments are valuable input for our improvements.
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A***i
Leisure
5,4
/10
Reviewed 2 week(s) ago
1 plus point only for the early checked in we got. other than that is total disaster and nightmare. not a hotel, more like a homestay. never comeback
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for your experience. This is a step in our efforts to improve. We always strive to provide affordable and comfortable accommodations for our customers.
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Hendri H.
6,3
/10
Reviewed 3 week(s) ago
no towel even you had check ini. you must wait until 15:00.
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Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience and for our negligence in anticipating the large number of guests during the long weekend. This is a step forward for us to improve.
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J***y
Leisure
5,0
/10
Reviewed 3 week(s) ago
The bathroom is very dirty and the floor condition is very yellow.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Thank you for your input, it is an improvement for us to provide affordable accommodation with the service, comfort and cleanliness that customers expect.
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S***n
8,7
/10
Reviewed 5 week(s) ago
The room is comfortable, but the waiters are not very friendly.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Thank you for staying at Grand Pinus, your feedback is an improvement for us.
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Y***a
Staycation
8,8
/10
Reviewed 10 week(s) ago
The price is quite affordable and the location is close to the city center.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for your visit, we are happy to provide comfortable and affordable accommodation.
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g***e
8,5
/10
Reviewed 10 week(s) ago
The staff is friendly. Suggestion, provide a kettle in each room.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for staying with us, your feedback is very valuable to us.
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N***u
Leisure
10,0
/10
Reviewed 10 week(s) ago
OK, very good and very nice. Come again later.
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2 people find it helpful
Accommodation's Reply
19 May 2025
We are glad that you enjoyed your stay at Hotel Grand Pinus, see you on another occasion.
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ra
riky a.
Staycation
8,1
/10
Reviewed 13 week(s) ago
The hotel staff is nice and helpful, but the soundproofing is very limited, so you can hear activities from outside such as the sound of hammering, the sound of the water pump turning on, and so on, but everything else is okay.
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2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you Mr. Riky for staying at the Grand Pinus Hotel. Thank you for your input for our improvements.
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M***d
Staycation
6,7
/10
Reviewed 14 week(s) ago
The water heater doesn't turn on, the water is dirty.
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Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience you experienced. It's something we're aware of. We use a gas water heater for hot water, so it's available 24/7. However, we may encounter issues such as running out of gas. If this happens and you report it to our staff, we will be happy to provide a solution immediately. Best regards.
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M***D
Leisure
5,0
/10
Reviewed 14 week(s) ago
The rooms were overpriced. Not worth it. The parking was limited and not safe. I've parked beside the management office and my car tire was flattened. The hot water was not functioning. Our request to change rooms was also not being entertained. Please avoid this hotel.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for the unpleasant experience you experienced. Prices during peak season (New Year/Eid) do indeed increase significantly. However, we always strive to provide comfortable and affordable accommodations compared to other similar accommodations. Your feedback is valuable and will help us improve. Thank you.
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D***a
Leisure
6,2
/10
Reviewed 15 week(s) ago
The staff is friendly and nice, it's just that the bathroom smells and there were a lot of flies when we stayed. The breakfast menu is delicious. If you stay for 1 night, it's okay.
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Accommodation's Reply
09 Apr 2025
Thank you for staying at Hotel Grand Pinus Berastagi. Your input is very valuable and becomes our improvement.
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S***g
Staycation
8,2
/10
Reviewed 16 week(s) ago
Staff was very friendly, price vs room 👍, recommended.
4 people find it helpful
Accommodation's Reply
09 Apr 2025
Thank you for staying at Hotel Grand Pinus. We always strive to provide clean and comfortable accommodation at affordable prices. See you next time.
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Tl
Timotius l.
Business
8,5
/10
Reviewed 21 week(s) ago
The place is clean and the mattress is soft
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3 people find it helpful
Accommodation's Reply
27 Feb 2025
Thank you, we are glad that Mr. Timotius enjoyed his stay at the Grand Pinus Hotel, see you on another occasion, Sir.
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M***D
Staycation
8,5
/10
Reviewed 23 week(s) ago
Good stay and wonderful view and breeze
1 people find it helpful
Accommodation's Reply
27 Feb 2025
Thak you for staying at Hotel Grand Pinus. Till we meet you again Sir.
ID
Irwan D. T. S.
Leisure
8,3
/10
Reviewed 26 week(s) ago
Hot water for bathing is not working.
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2 people find it helpful
Accommodation's Reply
22 Jan 2025
We apologize for the inconvenience, our staff is happy to help if you report the problem you are facing at another time.
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d***u
8,2
/10
Reviewed 27 week(s) ago
The place is nice, the atmosphere is also nice, but the road to the hotel is a bit bad.
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3 people find it helpful
Accommodation's Reply
22 Jan 2025
We are glad you enjoyed your stay at Grand Pinus. See you next time.
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Rudi C.
8,0
/10
Reviewed 27 week(s) ago
The blanket smells a bit unpleasant, like it hasn't been changed.
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3 people find it helpful
Accommodation's Reply
22 Jan 2025
Thank you for your input, Mr. Rudi, it will be an improvement for us. See you on another occasion.
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L***s
Leisure
8,2
/10
Reviewed 28 week(s) ago
the staff is friendly.
there is hot water.
the blanket is thin and torn at the edges.
there is no telephone in the room so if you need anything you have to go down and ask the receptionist.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
Thank you ma'am, your input will be an improvement for us. See you again.
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T***q
10,0
/10
Reviewed 35 week(s) ago
It's nice and fits the budget, the hot water is ready at any time, no need to wait in the morning. The room is comfortable
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1 people find it helpful
Accommodation's Reply
19 Nov 2024
Thank you Mr. T for visiting Hotel Grand Pinus. We are glad that you enjoyed your stay at Hotel Grand Pinus. We always strive to provide comfortable accommodation at affordable prices for our customers.
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Number of reviews per page
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