P***n

Leisure

8,5

/10

Reviewed 2 week(s) ago

A budget hotel close to Berastagi town. Excellent, always a great choice for families.

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Accommodation's Reply

03 Sep 2026

Thank you for staying at Grand Pinus Berastagi Hotel. We are committed to providing comfortable and affordable accommodations for all our guests. We look forward to welcoming you again.

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T***a

8,1

/10

Reviewed 5 week(s) ago

The staff is very rude, using it every now and then... The hot water uses gas, so I'm afraid to use it.

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Accommodation's Reply

03 Sep 2026

Thank you for staying at Grand Pinus Berastagi Hotel. We apologize for any inconvenience caused by our staff's service and hope this feedback will help us improve our services in the future. We are committed to always providing comfortable and affordable accommodations for all our guests. We look forward to seeing you again.

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K***a

Leisure

9,7

/10

Reviewed 9 week(s) ago

This accommodation is recommended for families. The rooms are spacious, clean, and quiet.

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Accommodation's Reply

23 Jul 2026

Thank you. We are glad you enjoyed your stay at the Grand Pinus Hotel and we hope to welcome you back again soon. Sincerely,

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J***y

10,0

/10

Reviewed 9 week(s) ago

Great, friendly staff, affordable prices.

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Accommodation's Reply

23 Jul 2026

Thank you. We are always committed to providing affordable and comfortable accommodations for everyone. See you again soon!

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J***T

Leisure

6,0

/10

Reviewed 10 week(s) ago

The hotel's location is good, but the bedroom smells musty, the bed is old-fashioned, there are cockroaches on the pillows, and the hot water doesn't work. For 500,000 Rupiah, it's very expensive.

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2 people find it helpful

Accommodation's Reply

07 Jul 2026

Thank you for your feedback. We apologize for any inconvenience. Prices during peak weekend season may vary depending on demand from online retailers. Thank you.

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tamlog o.

9,0

/10

Reviewed 11 week(s) ago

There was still a lot of dust in the room.

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Accommodation's Reply

07 Jul 2026

Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.

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E***a

8,2

/10

Reviewed 11 week(s) ago

The hotel staff was friendly and very helpful. The TV wouldn't turn on. The bathroom sink was leaking. Maybe this can be fixed in the future 😊

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1 people find it helpful

Accommodation's Reply

07 Jul 2026

Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.

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A***r

Leisure

8,5

/10

Reviewed 11 week(s) ago

The hotel is very friendly to our wallet and the service from the receptionist is very good.

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Accommodation's Reply

07 Jul 2026

Thank you for staying at Grand Pinus Hotel. We look forward to seeing you again. Thank you.

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A***i

10,0

/10

Reviewed 11 week(s) ago

Thank you Grand Pinus, the hotel is nice, not far from the KFC restaurant

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1 people find it helpful

Accommodation's Reply

25 Jun 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.

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A***i

10,0

/10

Reviewed 11 week(s) ago

Thank you Grand Pine, the hotel is nice.

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Accommodation's Reply

25 Jun 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.

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M***i

Leisure

8,2

/10

Reviewed 13 week(s) ago

The hotel was comfortable, but the service wasn't very warm. We only stayed one night, so otherwise, it was okay.

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Accommodation's Reply

25 Jun 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay. Thank you for your feedback, which will help us to improve. We look forward to seeing you again soon.

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M***n

8,0

/10

Reviewed 15 week(s) ago

Friendly staff, quick check-in, and decent comfort. The rooms are old, and the hot water doesn't work. The asphalt access road to the hotel is crumbling.

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5 people find it helpful

Accommodation's Reply

25 Jun 2026

Thank you for your feedback. Your suggestions are invaluable in helping us improve our products. We look forward to serving you again.

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K***a

Staycation

8,5

/10

Reviewed 16 week(s) ago

Please provide air freshener and camphor in the room and toilet, overall good.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Thank you for your feedback. Your comments are invaluable for our improvement and encourage us to continue providing affordable, clean, and comfortable accommodation to our customers.

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B***a

5,0

/10

Reviewed 17 week(s) ago

It's absolutely filthy, unkempt, and you wake up feeling itchy. Highly not recommended.

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Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve our accommodations. We always strive to provide our customers with affordable, clean, and comfortable lodging.

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B***a

5,3

/10

Reviewed 17 week(s) ago

The room was extremely dirty, smelled musty, and was poorly maintained. There was no cleanliness whatsoever. The bathroom amenities were incomplete. It was simply not good.

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Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.

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a***l

6,4

/10

Reviewed 18 week(s) ago

The back of the hotel is very noisy, the beds are dirty

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1 people find it helpful

Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.

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Zulfadli S.

Staycation

9,4

/10

Reviewed 18 week(s) ago

First time staying here. The room was quite clean and comfortable. The staff was also quite friendly 👍

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Accommodation's Reply

08 May 2026

Thank you, Mr. Zulfadli. We are glad you enjoyed your stay at the Grand Pinus Berastagi Hotel. We always provide comfortable accommodations at reasonable prices. We hope to welcome you back again soon. Sincerely,

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F***r

8,8

/10

Reviewed 20 week(s) ago

Good, strategic location, quite good service.

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Accommodation's Reply

23 Apr 2026

Thank you for staying at Grand Pinus Hotel. We always provide comfortable and affordable accommodations to all our guests. Sincerely,

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Retno M.

8,5

/10

Reviewed 22 week(s) ago

It's fun, the water heater is great.

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Accommodation's Reply

14 Apr 2026

Thank you, Mr. Retno. We're glad you enjoyed your stay at the Grand Pinus. We look forward to seeing you again next time.

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W***i

Leisure

9,4

/10

Reviewed 22 week(s) ago

Very cool... Clean.. Tidy room.. Only the place in the hotel is a bit messy... Still I give it 10/10.

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Accommodation's Reply

14 Apr 2026

Thank you for your review and feedback. It helps us improve our services and increase customer satisfaction. We are committed to providing comfortable and affordable accommodations for our guests.

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Hotel Grand Pinus Berastagi

Overall Ratings & Reviews Hotel Grand Pinus Berastagi

8,0

8,2

8,2

8,2

8,1

Traveler Reviews Hotel Grand Pinus Berastagi