M***i

Leisure

8,2

/10

Reviewed 2 week(s) ago

The hotel was comfortable, but the service wasn't very warm. We only stayed one night, so otherwise, it was okay.

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M***n

8,0

/10

Reviewed 3 week(s) ago

Friendly staff, quick check-in, and decent comfort. The rooms are old, and the hot water doesn't work. The asphalt access road to the hotel is crumbling.

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1 people find it helpful

K***a

Staycation

8,5

/10

Reviewed 5 week(s) ago

Please provide air freshener and camphor in the room and toilet, overall good.

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Accommodation's Reply

25 May 2026

Thank you for your feedback. Your comments are invaluable for our improvement and encourage us to continue providing affordable, clean, and comfortable accommodation to our customers.

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B***a

5,0

/10

Reviewed 6 week(s) ago

It's absolutely filthy, unkempt, and you wake up feeling itchy. Highly not recommended.

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Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve our accommodations. We always strive to provide our customers with affordable, clean, and comfortable lodging.

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B***a

5,3

/10

Reviewed 6 week(s) ago

The room was extremely dirty, smelled musty, and was poorly maintained. There was no cleanliness whatsoever. The bathroom amenities were incomplete. It was simply not good.

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Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.

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a***l

6,4

/10

Reviewed 7 week(s) ago

The back of the hotel is very noisy, the beds are dirty

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Accommodation's Reply

16 May 2026

Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.

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Zulfadli S.

Staycation

9,4

/10

Reviewed 7 week(s) ago

First time staying here. The room was quite clean and comfortable. The staff was also quite friendly 👍

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Accommodation's Reply

08 May 2026

Thank you, Mr. Zulfadli. We are glad you enjoyed your stay at the Grand Pinus Berastagi Hotel. We always provide comfortable accommodations at reasonable prices. We hope to welcome you back again soon. Sincerely,

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F***r

8,8

/10

Reviewed 9 week(s) ago

Good, strategic location, quite good service.

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Accommodation's Reply

23 Apr 2026

Thank you for staying at Grand Pinus Hotel. We always provide comfortable and affordable accommodations to all our guests. Sincerely,

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Retno M.

8,5

/10

Reviewed 11 week(s) ago

It's fun, the water heater is great.

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Accommodation's Reply

14 Apr 2026

Thank you, Mr. Retno. We're glad you enjoyed your stay at the Grand Pinus. We look forward to seeing you again next time.

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W***i

Leisure

9,4

/10

Reviewed 11 week(s) ago

Very cool... Clean.. Tidy room.. Only the place in the hotel is a bit messy... Still I give it 10/10.

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Accommodation's Reply

14 Apr 2026

Thank you for your review and feedback. It helps us improve our services and increase customer satisfaction. We are committed to providing comfortable and affordable accommodations for our guests.

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Verified Traveler

Leisure

8,8

/10

Reviewed 11 week(s) ago

The friendly staff helped us choose our preferred room. This hotel is a great alternative if you're visiting Brastagi.

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1 people find it helpful

Accommodation's Reply

08 Apr 2026

Thank you for staying at Grand Pinus Hotel. We are delighted that all our guests enjoyed their stay at Grand Pinus Hotel. We look forward to seeing you again next time.

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P***T

8,5

/10

Reviewed 11 week(s) ago

Clean, good service and facilities

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1 people find it helpful

Accommodation's Reply

08 Apr 2026

Thank you! We're glad you enjoyed your stay at Grand Pinus. We look forward to seeing you again!

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D***a

6,6

/10

Reviewed 12 week(s) ago

The sound of the machine or something was really loud, the bed smelled of massage oil, it hadn't been cleaned, it was left by the previous guest.

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Accommodation's Reply

08 Apr 2026

We apologize for any inconvenience this may cause. We are working to resolve this issue. Thank you.

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F***Y

10,0

/10

Reviewed 13 week(s) ago

The room is comfortable, cool, and clean.

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1 people find it helpful

Accommodation's Reply

31 Mar 2026

Thank you for staying at Grand Pinus Hotel. We look forward to seeing you next time.

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G***t

Leisure

6,8

/10

Reviewed 13 week(s) ago

The TV couldn't be used, the reason was that the satellite dish was broken, it should have been repaired immediately, we were confused and had nothing to watch during our break.

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1 people find it helpful

Accommodation's Reply

26 Mar 2026

We apologize for any damage to our facilities and for any facilities being unavailable during your stay. Please let us know. Thank you.

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D***i

9,4

/10

Reviewed 17 week(s) ago

The hotel is very comfortable, I have been here many times.

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1 people find it helpful

Accommodation's Reply

17 Mar 2026

Thank you for visiting our store. We look forward to seeing you again.

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M***a

8,1

/10

Reviewed 22 week(s) ago

The hotel staff at night were unfriendly and unfriendly. The Wi-Fi wouldn't connect (whether paid for or not).

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1 people find it helpful

Accommodation's Reply

23 Jan 2026

We apologize for any inconvenience you may have experienced. Please provide feedback for our improvement. Thank you.

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Maulub H.

Leisure

10,0

/10

Reviewed 25 week(s) ago

The hotel staff was very friendly and the stay was very memorable.

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Accommodation's Reply

14 Jan 2026

Thank you, Mr./Ms. Mauleub, for staying at the Grand Pinus Hotel. We are committed to always providing clean, comfortable, and affordable accommodations for all our guests.

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A***s

Staycation

8,2

/10

Reviewed 29 week(s) ago

The staff is okay, the rooms are okay, but the parking is quite steep and tight.

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Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to providing clean, comfortable, and affordable accommodations for all our guests. Your feedback is invaluable in improving our services.

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edward a.

8,5

/10

Reviewed 33 week(s) ago

Suitable as a transit point before continuing the journey

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1 people find it helpful

Accommodation's Reply

14 Jan 2026

Thank you for staying at Grand Pinus Hotel. We are committed to always providing clean, comfortable, and affordable accommodations for all our guests.

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Hotel Grand Pinus Berastagi

Overall Ratings & Reviews Hotel Grand Pinus Berastagi

8,1

8,2

8,2

8,2

8,2

Traveler Reviews Hotel Grand Pinus Berastagi