Hotel Grand Pinus Berastagi

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8,2
/10
Very Good
408 reviews
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Jl Letjend Jamin Ginting Desa Lau Gumba Berastagi Kab Karo Sumatera Utara, Berastagi, Karo, Sumatra Utara, Indonesia, 22156

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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Excellent Mountain View
Located in Quiet Neighborhood
Within walking distance to Downtown Area
Hotel Grand Pinus Berastagi is a hotel is located at Berastagi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Grand Pinus Berastagi

Jl Letjend Jamin Ginting Desa Lau Gumba Berastagi Kab Karo Sumatera Utara, Berastagi, Karo, Sumatra Utara, Indonesia, 22156
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About Hotel Grand Pinus Berastagi

Nestled in the heart of North Sumatra, Hotel Grand Pinus Berastagi is a serene retreat that offers a perfect blend of comfort, luxury, and breathtaking natural beauty. This hotel is strategically located in Berastagi, a charming hill town known for its cool climate, stunning landscapes, and vibrant culture. The hotel is surrounded by lush greenery and offers panoramic views of the surrounding mountains, making it an ideal getaway for nature lovers and those seeking tranquility.

Hotel Grand Pinus Berastagi features a variety of accommodations, from cozy standard rooms to spacious suites, all designed with modern amenities to ensure a comfortable stay. Each room is tastefully decorated, providing a warm and inviting atmosphere. Guests can enjoy amenities such as free Wi-Fi, flat-screen TVs, and private balconies that offer stunning views of the lush landscape.

One of the standout features of Hotel Grand Pinus Berastagi is its commitment to providing exceptional service. The friendly and attentive staff are always on hand to assist with any needs, ensuring that guests feel welcomed and valued throughout their stay. Whether you’re looking for recommendations on local attractions or need assistance with your luggage, the staff is dedicated to making your experience as enjoyable as possible.

In addition to comfortable accommodations, the hotel boasts a range of facilities designed to enhance your stay. Guests can indulge in delicious meals at the on-site restaurant, which serves a variety of local and international dishes made from fresh, locally sourced ingredients. For those looking to unwind, the hotel features a beautiful garden area, perfect for leisurely strolls or simply relaxing with a good book.

For adventure seekers, Hotel Grand Pinus Berastagi is ideally located near several outdoor activities, including hiking, sightseeing, and exploring the rich cultural heritage of the region. The hotel serves as a perfect base for exploring the stunning landscapes of Berastagi, including the famous Mount Sinabung and Mount Sibayak.

Why You Should Stay at Hotel Grand Pinus Berastagi

Choosing Hotel Grand Pinus Berastagi for your stay means immersing yourself in the natural beauty and cultural richness of North Sumatra. The hotel’s prime location allows easy access to various attractions, making it a convenient choice for travelers. Additionally, the combination of comfortable accommodations, excellent service, and stunning views creates a memorable experience that keeps guests coming back.

Best Time to Stay at Hotel Grand Pinus Berastagi

The best time to visit Hotel Grand Pinus Berastagi is during the dry season, which typically runs from May to September. During these months, the weather is pleasantly cool, making it ideal for outdoor activities and sightseeing. The lush landscapes are at their most vibrant, and the clear skies provide perfect conditions for enjoying the breathtaking views of the surrounding mountains.

Transportation and Accessibility

Access to the Airport

Hotel Grand Pinus Berastagi is conveniently located approximately 70 kilometers from Kualanamu International Airport (KNO), which is the nearest major airport. The journey from the airport to the hotel typically takes around 2 hours by car, depending on traffic conditions. Various transportation options are available, including taxis and shuttle services, making it easy for guests to reach the hotel upon arrival.

Public Transportation

For those who prefer public transportation, Berastagi is well-connected by bus services from major cities in North Sumatra, including Medan. Buses frequently run to and from Berastagi, providing an affordable and convenient option for travelers. Once in Berastagi, local transportation options such as angkots (minivans) and taxis are available to help guests navigate the area and reach the hotel.

Unique Facilities at Hotel Grand Pinus Berastagi

1. On-Site Restaurant

The hotel features a delightful on-site restaurant that serves a variety of local and international dishes. Guests can enjoy their meals while taking in the stunning views of the surrounding landscape.

2. Beautiful Garden Area

The lush garden area provides a peaceful retreat for guests looking to relax and unwind. It’s the perfect spot for leisurely walks or enjoying a quiet moment in nature.

3. Meeting and Event Facilities

For business travelers, Hotel Grand Pinus Berastagi offers meeting and event facilities equipped with modern technology, making it an ideal venue for conferences, seminars, and special occasions.

Nearby Attractions at Hotel Grand Pinus Berastagi

1. Mount Sinabung

Located approximately 15 kilometers from Hotel Grand Pinus Berastagi, Mount Sinabung is an active volcano that offers stunning hiking opportunities. Adventurous travelers can trek to the summit for breathtaking views of the surrounding landscape. The hike is moderately challenging and takes about 3-4 hours, making it a rewarding experience for nature enthusiasts.

2. Mount Sibayak

Just 12 kilometers from the hotel, Mount Sibayak is another popular hiking destination. The trek to the summit is relatively easy and takes about 2-3 hours. The views from the top are spectacular, and visitors can also explore the volcanic craters and hot springs in the area.

3. Berastagi Fruit Market

Located just 5 kilometers from the hotel, the Berastagi Fruit Market is a vibrant place to experience local culture. Visitors can find a wide variety of fresh fruits, vegetables, and local delicacies. It’s a great spot to pick up souvenirs and sample the region’s famous fruits, such as strawberries and passion fruit.

4. Gundaling Hill

Gundaling Hill is situated about 6 kilometers from Hotel Grand Pinus Berastagi and offers panoramic views of the surrounding mountains and valleys. It’s a popular spot for photography and is accessible by car or a short hike. The hill is particularly beautiful at sunrise and sunset.

5. Sipiso-Piso Waterfall

Approximately 30 kilometers from the hotel, Sipiso-Piso Waterfall is one of the tallest waterfalls in Indonesia, cascading down from a height of 120 meters. The waterfall is surrounded by lush greenery and offers a stunning backdrop for photos. Visitors can also enjoy a picnic in the nearby park area.

6. Taman Alam Lumbini

Located about 8 kilometers from the hotel, Taman Alam Lumbini is a beautiful park featuring a replica of the Shwedagon Pagoda in Myanmar. The park is a peaceful place to stroll and enjoy the serene atmosphere, with beautiful gardens and a lake.

7. Bukit Kubu

Just 10 kilometers from Hotel Grand Pinus Berastagi, Bukit Kubu is a scenic hill that offers stunning views of the surrounding landscape. It’s a great spot for hiking and enjoying the fresh mountain air. The area is also known for its beautiful sunsets.

8. Maimun Palace

Located about 60 kilometers away in Medan, Maimun Palace is a historical site that showcases the rich cultural heritage of North Sumatra. The palace is an architectural marvel and offers guided tours for visitors interested in learning about its history.

9. Lake Toba

Approximately 50 kilometers from the hotel, Lake Toba is the largest volcanic lake in the world and a must-visit destination. Visitors can enjoy boat rides, explore the surrounding islands, and learn about the local Batak culture. The stunning views and tranquil atmosphere make it a perfect day trip from Berastagi.

10. Traditional Batak Villages

Explore the traditional Batak villages located around Lake Toba, where visitors can experience the unique culture, architecture, and customs of the Batak people. These villages are about 60 kilometers from the hotel and offer a glimpse into the rich heritage of the region.

Tips and Tricks for Staying at Hotel Grand Pinus Berastagi

Tips During Your Stay

To make the most of your stay at Hotel Grand Pinus Berastagi, consider the following tips: always check the weather before planning outdoor activities, as conditions can change quickly in the mountains. Additionally, take advantage of the hotel’s local knowledge; the staff can provide valuable insights and recommendations for nearby attractions and dining options.

Tips for Enjoying Hotel Facilities

Make sure to explore all the facilities the hotel has to offer. Spend some time in the garden area, enjoy a meal at the restaurant, and don’t hesitate to ask the staff for assistance with any special requests. If you’re traveling with family, inquire about family-friendly activities and amenities available at the hotel.

Why Book Hotel Grand Pinus Berastagi on Traveloka

Extensive Accommodation Options

When you book Hotel Grand Pinus Berastagi through Traveloka, you gain access to a wide range of accommodation options. Whether you’re looking for budget-friendly rooms or luxurious suites, Traveloka has you covered. The platform allows you to compare prices and find the best deals, ensuring you get the most value for your money.

Easy and Flexible Payment Options

Traveloka offers convenient payment options, including the ability to pay at the hotel. This flexibility allows you to plan your trip without the stress of upfront payments. Additionally, the PayLater feature lets you save even more, making it easier to manage your travel budget.

Customer Loyalty Program

By booking through Traveloka, you can join their customer loyalty program, which offers amazing benefits and special perks. As you book more stays, you can elevate your Traveloka Priority level and enjoy exclusive discounts, priority customer service, and other rewards that enhance your travel experience.

Real Guest Reviews

Traveloka features millions of verified reviews from guests who have stayed at Hotel Grand Pinus Berastagi. These reviews provide valuable insights into the hotel’s services, facilities, and overall guest experiences, helping you make an informed decision when booking your stay.

With all these advantages, there’s no reason not to choose Hotel Grand Pinus Berastagi for your next getaway. Booking hotel now via Traveloka and enjoy an unforgettable holiday experience!

All facilities in Hotel Grand Pinus Berastagi

Bar, Cafe and Lounge Hotel Grand Pinus Berastagi
Bar, Cafe and Lounge
Common Space Hotel Grand Pinus Berastagi
Common Space
Lobby Hotel Grand Pinus Berastagi
Lobby
Accommodation Services Hotel Grand Pinus Berastagi
Accommodation Services
Exterior Hotel Grand Pinus Berastagi
Exterior

Food and Drinks

  • A la carte lunch
  • Breakfast
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Continental breakfast
  • Dining area
  • Hot breakfast
  • Snacks

General

  • Family room
  • Non-smoking room
  • Smoking area
  • Terrace

Public Facilities

  • Parking
  • Breakfast restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • Limited hours room service

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Accommodation Policy & General Information in Hotel Grand Pinus Berastagi

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Minimum Age Policy

Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Grand Pinus Berastagi
18
Number of floors in Hotel Grand Pinus Berastagi
2
Another facilities in Hotel Grand Pinus Berastagi
A la carte lunch, Breakfast, Breakfast and lunch, Breakfast (surcharge), Brunch

Frequently asked question in Hotel Grand Pinus Berastagi

What are available facilities at Hotel Grand Pinus Berastagi?
There are top facilites at Hotel Grand Pinus Berastagi such as Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Grand Pinus Berastagi?
The standard check-in time at Hotel Grand Pinus Berastagi is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Grand Pinus Berastagi provide breakfast?
Yes, Hotel Grand Pinus Berastagi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Grand Pinus Berastagi?
Hotel Grand Pinus Berastagi is a 0.0-star hotel.
How many floors does Hotel Grand Pinus Berastagi have?
Hotel Grand Pinus Berastagi has 2 floors.
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More Reviews from Other Guests in Hotel Grand Pinus Berastagi

8,2
Very Good
From 408 reviews
Provided by travelers on
Cleanliness

8,0

Room Comfort

8,2

Meal

8,2

Location

8,2

Service and Facilites

8,1

People often mention about Hotel Grand Pinus Berastagi
All
Bedroom (27)
Ambiance (24)
Staff Friendliness (22)
Bathroom (22)
Distance to City Center (21)
Accessibility (21)
Hotel Area (19)
Room Space (18)
Surroundings (17)
Check-in/out Time (16)
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Traveler Reviews Hotel Grand Pinus Berastagi

Number of reviews per page
20
40
Customer reviews
P***n
icon-Leisure
Leisure
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8,5
/10
Reviewed 2 week(s) ago
A budget hotel close to Berastagi town. Excellent, always a great choice for families.
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Accommodation's Reply
03 Sep 2026
Thank you for staying at Grand Pinus Berastagi Hotel. We are committed to providing comfortable and affordable accommodations for all our guests. We look forward to welcoming you again.
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T***a
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
The staff is very rude, using it every now and then... The hot water uses gas, so I'm afraid to use it.
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Accommodation's Reply
03 Sep 2026
Thank you for staying at Grand Pinus Berastagi Hotel. We apologize for any inconvenience caused by our staff's service and hope this feedback will help us improve our services in the future. We are committed to always providing comfortable and affordable accommodations for all our guests. We look forward to seeing you again.
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K***a
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Leisure
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9,7
/10
Reviewed 9 week(s) ago
This accommodation is recommended for families. The rooms are spacious, clean, and quiet.
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Accommodation's Reply
23 Jul 2026
Thank you. We are glad you enjoyed your stay at the Grand Pinus Hotel and we hope to welcome you back again soon. Sincerely,
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J***y
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10,0
/10
Reviewed 9 week(s) ago
Great, friendly staff, affordable prices.
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Accommodation's Reply
23 Jul 2026
Thank you. We are always committed to providing affordable and comfortable accommodations for everyone. See you again soon!
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J***T
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Leisure
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6,0
/10
Reviewed 10 week(s) ago
The hotel's location is good, but the bedroom smells musty, the bed is old-fashioned, there are cockroaches on the pillows, and the hot water doesn't work. For 500,000 Rupiah, it's very expensive.
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2 people find it helpful
Accommodation's Reply
07 Jul 2026
Thank you for your feedback. We apologize for any inconvenience. Prices during peak weekend season may vary depending on demand from online retailers. Thank you.
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tamlog o.
icon-origin-TRAVELOKA
9,0
/10
Reviewed 11 week(s) ago
There was still a lot of dust in the room.
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Accommodation's Reply
07 Jul 2026
Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.
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E***a
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8,2
/10
Reviewed 11 week(s) ago
The hotel staff was friendly and very helpful. The TV wouldn't turn on. The bathroom sink was leaking. Maybe this can be fixed in the future 😊
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1 people find it helpful
Accommodation's Reply
07 Jul 2026
Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.
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A***r
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Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The hotel is very friendly to our wallet and the service from the receptionist is very good.
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Accommodation's Reply
07 Jul 2026
Thank you for staying at Grand Pinus Hotel. We look forward to seeing you again. Thank you.
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Thank you Grand Pinus, the hotel is nice, not far from the KFC restaurant
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.
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A***i
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10,0
/10
Reviewed 11 week(s) ago
Thank you Grand Pine, the hotel is nice.
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Accommodation's Reply
25 Jun 2026
Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 13 week(s) ago
The hotel was comfortable, but the service wasn't very warm. We only stayed one night, so otherwise, it was okay.
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Accommodation's Reply
25 Jun 2026
Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay. Thank you for your feedback, which will help us to improve. We look forward to seeing you again soon.
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M***n
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8,0
/10
Reviewed 15 week(s) ago
Friendly staff, quick check-in, and decent comfort. The rooms are old, and the hot water doesn't work. The asphalt access road to the hotel is crumbling.
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5 people find it helpful
Accommodation's Reply
25 Jun 2026
Thank you for your feedback. Your suggestions are invaluable in helping us improve our products. We look forward to serving you again.
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 16 week(s) ago
Please provide air freshener and camphor in the room and toilet, overall good.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you for your feedback. Your comments are invaluable for our improvement and encourage us to continue providing affordable, clean, and comfortable accommodation to our customers.
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B***a
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5,0
/10
Reviewed 17 week(s) ago
It's absolutely filthy, unkempt, and you wake up feeling itchy. Highly not recommended.
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Accommodation's Reply
16 May 2026
Thank you for your feedback, madam. Your suggestions help us improve our accommodations. We always strive to provide our customers with affordable, clean, and comfortable lodging.
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B***a
icon-origin-TRAVELOKA
5,3
/10
Reviewed 17 week(s) ago
The room was extremely dirty, smelled musty, and was poorly maintained. There was no cleanliness whatsoever. The bathroom amenities were incomplete. It was simply not good.
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Accommodation's Reply
16 May 2026
Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.
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a***l
icon-origin-TRAVELOKA
6,4
/10
Reviewed 18 week(s) ago
The back of the hotel is very noisy, the beds are dirty
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1 people find it helpful
Accommodation's Reply
16 May 2026
Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.
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Zulfadli S.
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Staycation
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9,4
/10
Reviewed 18 week(s) ago
First time staying here. The room was quite clean and comfortable. The staff was also quite friendly 👍
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Accommodation's Reply
08 May 2026
Thank you, Mr. Zulfadli. We are glad you enjoyed your stay at the Grand Pinus Berastagi Hotel. We always provide comfortable accommodations at reasonable prices. We hope to welcome you back again soon. Sincerely,
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F***r
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8,8
/10
Reviewed 20 week(s) ago
Good, strategic location, quite good service.
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Accommodation's Reply
23 Apr 2026
Thank you for staying at Grand Pinus Hotel. We always provide comfortable and affordable accommodations to all our guests. Sincerely,
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Retno M.
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8,5
/10
Reviewed 22 week(s) ago
It's fun, the water heater is great.
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Accommodation's Reply
14 Apr 2026
Thank you, Mr. Retno. We're glad you enjoyed your stay at the Grand Pinus. We look forward to seeing you again next time.
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 22 week(s) ago
Very cool... Clean.. Tidy room.. Only the place in the hotel is a bit messy... Still I give it 10/10.
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Accommodation's Reply
14 Apr 2026
Thank you for your review and feedback. It helps us improve our services and increase customer satisfaction. We are committed to providing comfortable and affordable accommodations for our guests.
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Number of reviews per page
20
40

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Lobby 4 Hotel Grand Pinus Berastagi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,2
Very Good
From 408 reviews
Provided by travelers on
Cleanliness

8,0

Room Comfort

8,2

Meal

8,2

Location

8,2

Service and Facilites

8,1

People often mention about Hotel Grand Pinus Berastagi
All
Bedroom (27)
Ambiance (24)
Staff Friendliness (22)
Bathroom (22)
Distance to City Center (21)
Accessibility (21)
Hotel Area (19)
Room Space (18)
Surroundings (17)
Check-in/out Time (16)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Grand Pinus Berastagi

Number of reviews per page
20
40
Customer reviews
P***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
A budget hotel close to Berastagi town. Excellent, always a great choice for families.
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Accommodation's Reply
03 Sep 2026
Thank you for staying at Grand Pinus Berastagi Hotel. We are committed to providing comfortable and affordable accommodations for all our guests. We look forward to welcoming you again.
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T***a
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
The staff is very rude, using it every now and then... The hot water uses gas, so I'm afraid to use it.
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Accommodation's Reply
03 Sep 2026
Thank you for staying at Grand Pinus Berastagi Hotel. We apologize for any inconvenience caused by our staff's service and hope this feedback will help us improve our services in the future. We are committed to always providing comfortable and affordable accommodations for all our guests. We look forward to seeing you again.
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K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
This accommodation is recommended for families. The rooms are spacious, clean, and quiet.
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Accommodation's Reply
23 Jul 2026
Thank you. We are glad you enjoyed your stay at the Grand Pinus Hotel and we hope to welcome you back again soon. Sincerely,
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J***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Great, friendly staff, affordable prices.
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Accommodation's Reply
23 Jul 2026
Thank you. We are always committed to providing affordable and comfortable accommodations for everyone. See you again soon!
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J***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,0
/10
Reviewed 10 week(s) ago
The hotel's location is good, but the bedroom smells musty, the bed is old-fashioned, there are cockroaches on the pillows, and the hot water doesn't work. For 500,000 Rupiah, it's very expensive.
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2 people find it helpful
Accommodation's Reply
07 Jul 2026
Thank you for your feedback. We apologize for any inconvenience. Prices during peak weekend season may vary depending on demand from online retailers. Thank you.
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tamlog o.
icon-origin-TRAVELOKA
9,0
/10
Reviewed 11 week(s) ago
There was still a lot of dust in the room.
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Accommodation's Reply
07 Jul 2026
Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.
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E***a
icon-origin-TRAVELOKA
8,2
/10
Reviewed 11 week(s) ago
The hotel staff was friendly and very helpful. The TV wouldn't turn on. The bathroom sink was leaking. Maybe this can be fixed in the future 😊
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1 people find it helpful
Accommodation's Reply
07 Jul 2026
Thank you for staying at Grand Pinus Hotel. Your feedback is very important to our improvement. Thank you.
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A***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The hotel is very friendly to our wallet and the service from the receptionist is very good.
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Accommodation's Reply
07 Jul 2026
Thank you for staying at Grand Pinus Hotel. We look forward to seeing you again. Thank you.
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Thank you Grand Pinus, the hotel is nice, not far from the KFC restaurant
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Thank you Grand Pine, the hotel is nice.
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Accommodation's Reply
25 Jun 2026
Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay and hope to see you again in the future.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 13 week(s) ago
The hotel was comfortable, but the service wasn't very warm. We only stayed one night, so otherwise, it was okay.
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Accommodation's Reply
25 Jun 2026
Thank you for staying at Grand Pinus Hotel. We are delighted that you enjoyed your stay. Thank you for your feedback, which will help us to improve. We look forward to seeing you again soon.
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M***n
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8,0
/10
Reviewed 15 week(s) ago
Friendly staff, quick check-in, and decent comfort. The rooms are old, and the hot water doesn't work. The asphalt access road to the hotel is crumbling.
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5 people find it helpful
Accommodation's Reply
25 Jun 2026
Thank you for your feedback. Your suggestions are invaluable in helping us improve our products. We look forward to serving you again.
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K***a
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Staycation
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8,5
/10
Reviewed 16 week(s) ago
Please provide air freshener and camphor in the room and toilet, overall good.
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1 people find it helpful
Accommodation's Reply
25 May 2026
Thank you for your feedback. Your comments are invaluable for our improvement and encourage us to continue providing affordable, clean, and comfortable accommodation to our customers.
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B***a
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5,0
/10
Reviewed 17 week(s) ago
It's absolutely filthy, unkempt, and you wake up feeling itchy. Highly not recommended.
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Accommodation's Reply
16 May 2026
Thank you for your feedback, madam. Your suggestions help us improve our accommodations. We always strive to provide our customers with affordable, clean, and comfortable lodging.
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B***a
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5,3
/10
Reviewed 17 week(s) ago
The room was extremely dirty, smelled musty, and was poorly maintained. There was no cleanliness whatsoever. The bathroom amenities were incomplete. It was simply not good.
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Accommodation's Reply
16 May 2026
Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.
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a***l
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6,4
/10
Reviewed 18 week(s) ago
The back of the hotel is very noisy, the beds are dirty
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1 people find it helpful
Accommodation's Reply
16 May 2026
Thank you for your feedback, madam. Your suggestions help us improve. We always strive to provide our customers with affordable, clean, and comfortable accommodations.
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Zulfadli S.
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Staycation
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9,4
/10
Reviewed 18 week(s) ago
First time staying here. The room was quite clean and comfortable. The staff was also quite friendly 👍
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Accommodation's Reply
08 May 2026
Thank you, Mr. Zulfadli. We are glad you enjoyed your stay at the Grand Pinus Berastagi Hotel. We always provide comfortable accommodations at reasonable prices. We hope to welcome you back again soon. Sincerely,
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F***r
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8,8
/10
Reviewed 20 week(s) ago
Good, strategic location, quite good service.
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Accommodation's Reply
23 Apr 2026
Thank you for staying at Grand Pinus Hotel. We always provide comfortable and affordable accommodations to all our guests. Sincerely,
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Retno M.
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8,5
/10
Reviewed 22 week(s) ago
It's fun, the water heater is great.
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Accommodation's Reply
14 Apr 2026
Thank you, Mr. Retno. We're glad you enjoyed your stay at the Grand Pinus. We look forward to seeing you again next time.
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W***i
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Leisure
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9,4
/10
Reviewed 22 week(s) ago
Very cool... Clean.. Tidy room.. Only the place in the hotel is a bit messy... Still I give it 10/10.
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Accommodation's Reply
14 Apr 2026
Thank you for your review and feedback. It helps us improve our services and increase customer satisfaction. We are committed to providing comfortable and affordable accommodations for our guests.
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