Overall Ratings & Reviews The Imperial Hotel

Lovely central setting. Some areas of the hotel looking tired, a refresh would be beneficial. But overall very good. Breakfast and evening meal was very nice

Good stay in a very tired hotel, when we checked in, the male receptionist was not very welcoming, not a good start. Great room, great view through the patio door along with a great draughty through the doors. Lack of st@ff meant we didn’t get out room cleaned for 4 days, also on website they advertised extra things at breakfast. Omelets, kippers etc. in reality, they didn’t domomelets as they only had one chef, at night for evening meal, still only one chef, a choice of 3 staters, 3 mains and 3 puddings. Not very good for a 3 star hotel that charged 4 star prices. We went for my 80th birthday, unknown to me my wife phoned them to ask if they could put balloons and decorate the table for breakfast on my birthday, this did not happen, she asked at reception and there was nothing on their computer about that. She was very dis appointed. I doubt very much if we would go back.

Lovely family room, good size, sea view. Lovely grounds Breakfast good, dinner good. Our family will go again Staff very nice and friendly, really helpful bunch Thank you all for a great time

Excellent location for the town centre and facilities. Room was tired and the mattress had definitely seen better days

A very well appointed property in a stunning location

The history of the property was interesting, maintaining some of the old world charm. It did look a bit run down in our room. A mini fridge in the room would have been useful.

I booked a superior room after seeing the photos on line and was looking forward to our 2 night stay, yet on arrival were given a significantly smaller basic room, after being told we had been given a free upgrade so i was thinking SUITE! So it was really disappointing, after enquiring why our upgrade was a downgrade, we were eventually moved to a slightly bigger room, but not what i thought id booked. Staff were fine, bar was decent, bedrooms are a little tired.Photos definitely misleading!

Lovely hotel staff are friendly especially with the dogs the place is a bit dated but that's a bit of the niceness about it

Lovely room but would have appreciated the menu on show outside restaurant

Staff very polite and friendly, food excellent, hotel clean. Only negative was the shower, not good at all.

The Stay (Only one Night) was good, But what I did not like was That as a guest I was charged £6 for parking over night.

A lovely hotel, friendly staff, nice bar and very good breakfast. Room was clean and comfortable, a very lovely one night stay

Very spacious room, very clean, just a bit dated. Shame the car parking was chargable, but room rate reasonable so not too much of an issue overall.

Position of room in basement no outlook only wall and car wheels

Lovely stay

It was close to the town and seafront .We stayed in a superior room and I have to say that it was basic and overlooked the seafront which was nice.The breakfast was very good and the staff were friendly and efficient

I booked a Superior Twin room with a sea view but I wasn’t impressed with the room one bit. I’m not sure what was superior about it. I have previously stayed in a superior double here before and it was noticeable superior so I can only assume I was given a standard room. The doors to the rooms are a bit clunky and I could hear other doors closing, and I could also hear dogs barking in nearby rooms - and I can’t believe the hotel would allow dogs in a Superior Room. In fact there seemed to be several dogs in the hotel including a couple of large mountain dogs, and there were two dog water bowls in the bar area - which I found totally unacceptable. Breakfast was okay but I’ve previously stayed in 4 other hotels in Exmouth which all served a nicer, and freshly cooked breakfast, so by contrast the Imperial Hotel breakfast is bottom of the list. The hotel bar didn’t seem to have any decent ales on offer so I didn’t use it. The garden and sea views are nice, and the car park is a plus, but parking is £6 per night. The assessable lift was out of order for the duration of our visit.

Overall a good property just a little tired but only needs a bit of updating . Such as a new and more modern mirror in the bathroom of our room. And the veranda in that room needs tiling.

Room spacious and lovely view of the sea. Only issue was the shower temperature wasn't as hot as i like.

Loved the views from the bedroom window and the location was excellent. Service was excellent. Some parts of the hotel looked a little tired and ready for decorating or refurbishment