Very comfortable and clean. Centrally located.

The staff was very helpful. I happened to bring my child, and he was delighted by the beautiful view of the city lights.

I had a very comfortable stay at Goldvitel Surabaya. The rooms were spotlessly clean, the amenities were complete, and the lobby staff were very friendly. It was a great stay.

The room was quite spacious, on the 18th floor. However, when I entered the room, the smell wasn't very pleasant. I had dinner at the rooftop bar because it was raining, so the city view from above wasn't clear. Breakfast was quite varied. Because it's an entertainment hotel, if you're near a bar or karaoke place, it will definitely be noisy until the morning, and I've informed the receptionist during check-in.

nice to staycation on this hotel i got room with high floor which as my request with good view

The bed is big, comfortable for resting.

The position of the TV and the bed is a bit inappropriate..

This is the first time I've stayed at a 4-star hotel, but the room facilities and breakfast are inferior to a 3-star hotel. I'll think twice about staying here.

OVERRATED! A 4-star hotel, but the quality is like a 3-star hotel. The room and breakfast are similar to a cheaper Bekizaar hotel near the mall. The food is very standard, not like a 4-star hotel. It turns out the hotel has an entertainment center, but it's not listed in the description. Thankfully, I was on the 18th floor, so I wasn't disturbed by the karaoke and bar noise.

Come on, let's improve, okay? Especially the cleanliness. When it comes to food, it's worth the price. Don't expect more.

The hotel is okay, close to everywhere, the staff are friendly, it's just a shame the room is not good and the bathroom smells really bad when you first enter and is stuffy.

Close to everything, the hotel is clean. It has a rooftop, so you can see Surabaya at night, it's really cool.

Thank God.... the service is okay. Thank you for everything

The room smelled of cigarette smoke, even though I had requested a non-smoking room. Overall, it was OK.

The staff was friendly and very helpful, but my room was on a floor that wasn't very clean, at least when I stayed there. My door didn't close tightly if I didn't press it hard :(

Siapa yang memberi hotel ini 4 bintang? Bukankah sudah diperiksa? Siapa yang bertanggung jawab untuk memeriksa ini? Kamarnya mengerikan, semuanya rusak, tidak ada kulkas, bahkan pengering rambut pun tidak ada. Kamarnya sangat kecil, semuanya hampir rusak. Baunya sangat apak, kamarnya sangat sempit. Kami datang ke sini dengan antusias untuk berlibur, tetapi kamarnya mengerikan. Bagaimana hotel ini bisa mendapatkan 4 bintang? Tirainya kotor, dindingnya kotor. Saya menghubungi manajemen dan menjelaskan situasinya. Mereka hanya mengganti seprai dengan ukuran kecil yang sama lagi. Masalah yang sama terus berlanjut. Seprainya terlalu kecil untuk tempat tidur. Anda harus berbaring diam seperti patung. Hanya ada satu pasang sandal di kamar. Kamar ini untuk dua orang, tetapi mengapa hanya satu? Ini benar-benar tidak profesional. Bahkan pintu dan kusen kamar mandi berbeda warna. Semuanya hampir rusak dan berantakan. Saya hanya ingin pergi dari sini di pagi hari tanpa menyentuh apa pun. Dan seolah-olah kamarnya begitu bagus, mereka mengambil deposit saat check-in. Hotel bintang 4 yang profesional pasti tidak akan mengambil deposit. Lampu tidur di dinding rusak dan tidak berfungsi. Di kamar mandi, masih ada nyamuk mati dan kotoran yang tidak jelas di dinding. Mereka bahkan sudah membersihkannya. Merokok diperbolehkan di dalam dan di luar restoran di lantai teras. Bukankah seharusnya sebaliknya? Asap ada di mana-mana; kami tidak bisa duduk dengan nyaman. Mengapa perokok diberi begitu banyak perhatian? Kamar dan hotel ini sama sekali tidak seperti deskripsinya. Sarapannya sangat sederhana, bahkan tidak ada ayam. Satu-satunya daging adalah ikan goreng, 90% tepung dan dingin sekali. Ada dua jenis buah yang sangat sedikit dan satu jenis selai. Saat Anda memasuki hotel, resepsionis bahkan tidak melihat Anda. Mereka bahkan tidak repot-repot membuka kunci pintu kamar. Siapa yang memberi hotel ini 4 bintang? Siapa yang memeriksanya? Ini penipuan.

I stayed for two nights at the Hotel Goldvittel. I loved the location, which was close to everything, and the price was very good. Oh, and another great thing was that my room overlooked the city, and the view at night was spectacular.

Stayed a week at this hotel, good service, friendly staff, only in the 15th floor room there is no mirror, a doormat must be specially requested if not requested it is not given. can borrow an iron. the food in the restaurant for 3 days in a row the menu is exactly the same so it's boring, and the taste is bland. for the room cleaning schedule please be improved and clarified, how come the room hasn't been cleaned at 1 pm, there's a lot of hair under the bed too 😮‍💨

During my 7-day stay at this hotel, overall it was good. The staff was quite friendly and helpful. The facilities were generally complete and okay, except for the doormat that needed to be requested. The food in the restaurant was always the same throughout my stay, there was no variety, and the taste could be improved.

Yesterday, December 7th, I stayed here comfortably, the front office was friendly, I will come back with a note, don't forget to give me a towel. ☺ The breakfast box was complete, thank you to the lady, the front office was very helpful.