BeSS Mansion Hotel Surabaya

Explore BeSS Mansion Hotel Surabaya
8,9
Very Good
From 2.812 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,0

Meal

8,9

Location

9,0

Service and Facilites

9,0

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Staff Friendliness (176)
Bedroom (176)
Room Space (159)
Ambiance (155)
Variety (154)
Taste (152)
Hotel Area (149)
Family Friendly (142)
Bathroom (140)
Accessibility (126)
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Traveler Reviews BeSS Mansion Hotel Surabaya

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40
Customer reviews
M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 day(s) ago
The room view is nice, clean and comfortable.
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H***j
icon-Staycation
Staycation
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8,8
/10
Reviewed 5 day(s) ago
This was the first time I'd stayed at a hotel that offered Eid prayers with a pool view. The kids were happy, and the staff was friendly.
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Verified Traveler
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Staycation
icon-origin-TRAVELOKA
8,4
/10
Reviewed 2 week(s) ago
The hotel is comfortable and clean, with a really cool, beach-like vibe. Breakfast is plentiful, and the service is good. Please correct the pillowcases.
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Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are also proud to hear that our breakfast was very satisfying, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, such as the relaxation areas, fitness center, and family-friendly amenities, made your stay with us even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Rozzalmi A. D.
icon-Staycation
Staycation
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10,0
/10
Reviewed 2 week(s) ago
The room is very comfortable and clean.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Rosami, Thank you for taking the time to share your experience at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of the rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of how satisfying our breakfast was, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay with us comfortable and enjoyable. Such positive reviews are a great inspiration to our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Best Mansion Hotel Management
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D***i
icon-Staycation
Staycation
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10,0
/10
Reviewed 2 week(s) ago
Highly recommended to stay here.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Ninik W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Choose a deluxe king room, get dining facilities on the 38th floor with a wow view. Thank you for the two days, next time I come back here 🫶
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Accommodation's Reply
13 Jun 2026
Dear Mr. Ninik, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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A***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great, been here a few times.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Verified Traveler
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10,0
/10
Reviewed 2 week(s) ago
The staff are very friendly and helpful.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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ni kadek n. d. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The staff is friendly, the rooms are spacious, there are many choices for breakfast, and the hotel is very nice.
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Accommodation's Reply
13 Jun 2026
Dear Mr./Ms. Ni Kadek, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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A***e
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
Nice place to spend your holiday, especially with family. The pool was so big and cool.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that the breakfast we served was satisfying, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again in the future. Sincerely, The Bess Mansion Hotel Management
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Arfiani L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
The staff is fast to respond when we have a request for food, it's so delicious if you can add other variations, especially if you bring small children. I've stayed here many times and it doesn't disappoint 🥰
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Accommodation's Reply
13 Jun 2026
Dear Mr./Ms. Arfiani, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of the rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud to know that our breakfast was satisfactory, the hotel's comfortable facilities and atmosphere, and the 9th-floor swimming pool with stunning city views made your family vacation even more meaningful. Furthermore, we are pleased to know that our various facilities, from relaxation areas and a fitness center to family amenities, made your stay with us even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your trip to Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Management Team, Bess Mansion Hotel
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Dwi A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I've stayed here more than five times and have always been satisfied. I've also participated in Eid al-Adha prayers at the Bess Mansion Hotel's poolside twice. A fun staycation, while still carrying out religious duties.
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Accommodation's Reply
13 Jun 2026
Dear Mr. Dwee, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your trip to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel again for an even more memorable stay. Thank you and we wish you good health. Sincerely, The Best Mansion Hotel Management
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Z***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
So far, this hotel's service is top-notch, the view is top, and the room is comfortable. Ten stars!!!
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Accommodation's Reply
01 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are also proud to hear that our breakfast was very satisfying, and that the hotel's comfortable facilities and atmosphere, including the 9th-floor swimming pool with stunning city views, made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from the relaxation areas and fitness center to the family-friendly amenities, made your stay even more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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Sudyawati
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Friendly service, clean, affordable prices, and very friendly staff. The swimming pool is child-friendly.
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Accommodation's Reply
01 Jun 2026
Dear Ms. Sudati, Thank you for taking the time to share your experience staying at Best Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of the rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the highly satisfactory breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay with us comfortable and enjoyable. Such positive reviews are a great inspiration to our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Best Mansion Hotel Management Team
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
It's just that the tap is problematic and there's not enough soap in my opinion.
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Accommodation's Reply
01 Jun 2026
Dear Valued Guest, Thank you for taking the time to provide feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. We are actively following up on this matter with the relevant team to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future for an improved and better stay experience. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya
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F***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The room is quite spacious. Most importantly, the breakfast selection is plentiful and delicious. Please keep it up.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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R***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
All good, clean, and staff friendly.
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Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely hope you had a wonderful experience during your stay. We are delighted to hear that you enjoyed your stay with us. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation in Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 4 week(s) ago
The towels were very dull, no longer suitable for a 4-star hotel. The sheets were also not very clean, with lots of stains.
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Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback and suggestions regarding your stay at Bess Mansion Surabaya. We appreciate all comments and suggestions as they are crucial in our evaluation process for improving the quality of our services and facilities. We apologize for any inconvenience caused by certain facilities and services not meeting the standards we provide to all guests at Bess Mansion Surabaya. Regarding this incident, we are actively following up with the relevant teams to conduct a thorough investigation and immediate improvements. This is to ensure that all facilities and services at Bess Mansion Surabaya meet the standards and expectations of all our guests. We sincerely hope to welcome you back again in the future for an improved and more enjoyable stay. Thank you and we wish you good health. Sincerely, The Management Team, Bess Mansion Surabaya
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J***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
The room's ambiance was comfortable, and the Wi-Fi was fast, but there were still no TV channels available. Furthermore, YouTube and Netflix streaming were also missing on the TV. Maybe we can optimize those services next time, but otherwise, everything was fine.
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Bess Mansion Hotel. We are delighted to hear that you and your family enjoyed the comfort of your rooms, the hotel's facilities, and the service from our team throughout your stay. We are proud of the deliciousness of our breakfast, the comfortable facilities and atmosphere of the hotel, including the 9th-floor swimming pool with stunning city views, which made your family vacation even more meaningful. Furthermore, we are pleased to hear that the various facilities available, from relaxation areas and a fitness center to family amenities, made your stay more comfortable and enjoyable. Such positive reviews are a great inspiration for our entire team to continuously maintain the quality of our service and improve our facilities to provide the best possible experience for all our guests. Thank you for choosing Bess Mansion Hotel as your accommodation during your stay in Surabaya. We hope to welcome you and your family back again on your next visit. Sincerely, The Bess Mansion Hotel Management
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PIPIEM R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
Stayed here for a holiday and made my kids happy because when I got a room on the 29th floor, the view was great with a view of the pool and train from the room. The pool is nice with a cool view at sunset so it's no wonder there are lots of people swimming in the afternoon. The food at breakfast was delicious, hey, coincidentally when I was craving crepes or thin martabak, they were here. Very happy. 💕
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Accommodation's Reply
27 May 2026
Dear Mr. Pipiam, Thank you for taking the time to share your feedback. We hope you had a wonderful experience during your stay with us. We are delighted to hear that you enjoyed your stay. Guest satisfaction is our top priority, and your feedback motivates our entire team to consistently provide the best service. Thank you so much for choosing Best Mansion Hotel as your accommodation during your visit to Surabaya. We look forward to welcoming you and your family back to Best Mansion Hotel for another memorable stay. Thank you and best wishes. Sincerely, The Best Mansion Hotel Management
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Number of reviews per page
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