Dear Mr/s, Thank you for sharing your feedback with us. We sincerely apologize that the towels provided during your stay had an unpleasant smell. We understand how this may have affected your comfort, and we will follow up with our Housekeeping team to ensure our towels meet our cleanliness and quality standards. We also appreciate your feedback regarding the food variety. We will share your comments with our Food & Beverage team as we continue to improve our menu selection. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Muhamad Viktor A Sin General Manager

Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mr/s, We are delighted to hear that you enjoyed our hospitality. Your positive feedback means a lot to our team, and we are happy to know that you are planning to visit us again. We look forward to welcoming you back soon for another enjoyable stay! Sincerely, Muhamad Viktor A Sin General Manager

Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Dear Ms. Debbie I, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager

Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager

Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager

Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager

Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager

Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager

Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager

Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager

Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.