How many rooms are available at Episode Gading Serpong?

Episode Gading Serpong has 320 rooms in total.

Does Episode Gading Serpong provide parking?

Yes, Episode Gading Serpong provides parking. Please confirm details directly with the hotel.

Does Episode Gading Serpong have a swimming pool?

Yes, a swimming pool is available at Episode Gading Serpong.

Does Episode Gading Serpong provide early check-in?

Yes, early check-in is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

Does Episode Gading Serpong provide late check-out?

Yes, late check-out is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Episode Gading Serpong?

Episode Gading Serpong is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Episode Gading Serpong

Name: Episode Gading Serpong
Address: Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Banten, 15810, Indonesia
Rating: 9.1

Hotels

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9,1

/10

Exceptional

1.898 reviews

What Guests Say About Their Stay

P***i

10,0

/ 10

All the staff are friendly and very helpful. The hotel is also kid-friendly. There's a mini playground and a children's pool. The breakfast is also very varied, and the food is delicious. I never get bored staying at Hotel Episode. I'll definitely stay again.

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T***h

10,0

/ 10

Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

F***a

10,0

/ 10

The hotel staff were very friendly and very helpful during the check-in process.

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Verified Traveler

9,7

/ 10

The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!

L***y

9,4

/ 10

My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.

In the Area

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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Episode Gading Serpong

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What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

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Discover More About Episode Gading Serpong

Location

Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong.

About Episode Gading Serpong

From business event to corporate gathering, Episode Gading Serpong provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Episode Gading Serpong, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Episode Gading Serpong exclusively for you.

Episode Gading Serpong is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Episode Gading Serpong.

All facilities in Episode Gading Serpong

Swimming Pool

Fitness Center

Functional Hall

Common Space

Lobby

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Multilingual staff

Public Facilities

Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Room service
Safety deposit box

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

General

AC
Ballroom
Banquet
Family room
Non-smoking room
Swimming pool
Smoking area

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Hair salon
Shops
Supermarket

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector

Things to Do

Fitness center
Health club
Massage
Outdoor pool
Spa

Food and Drinks

Bar
Breakfast
Buffet breakfast

Transportation

Secure parking
Valet parking (surcharge)

Accessibilty

Accessible bathroom
Accessible parking

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Kids and Pets

Cribs

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Episode Gading Serpong

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong	320
Number of floors in Episode Gading Serpong	28
Another facilities in Episode Gading Serpong	Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?

There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Episode Gading Serpong?

The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Episode Gading Serpong provide breakfast?

Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Episode Gading Serpong?

Episode Gading Serpong is a 4.0-star hotel.

How many floors does Episode Gading Serpong have?

Episode Gading Serpong has 28 floors.

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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1.840)

Other sources (58)

9,2

Exceptional

From 1.840 reviews

Provided by travelers on

Cleanliness

9,3

Room Comfort

9,3

Meal

9,0

Location

9,3

Service and Facilites

9,3

People often mention about Episode Gading Serpong

All

Staff Friendliness (235)

Ambiance (218)

Bedroom (210)

Taste (189)

Bathroom (185)

Variety (185)

Room Space (179)

Hotel Area (175)

Family Friendly (171)

Surroundings (169)

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Traveler Reviews Episode Gading Serpong

Number of reviews per page

Customer reviews

K***h

Business

9,2

/10

Reviewed 3 day(s) ago

Towels have a smell. Food variety can be better.

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Accommodation's Reply

29 Aug 2026

Dear Mr/s, Thank you for sharing your feedback with us. We sincerely apologize that the towels provided during your stay had an unpleasant smell. We understand how this may have affected your comfort, and we will follow up with our Housekeeping team to ensure our towels meet our cleanliness and quality standards. We also appreciate your feedback regarding the food variety. We will share your comments with our Food & Beverage team as we continue to improve our menu selection. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Muhamad Viktor A Sin General Manager

P***i

Staycation

10,0

/10

Reviewed 5 day(s) ago

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Accommodation's Reply

25 Aug 2026

Dear Valued Guest, Thank you very much for your review and compliments on Episode Gading Serpong. We are delighted to hear that you enjoyed your stay with us and were comfortable with the service and assistance from our entire team. We are also pleased that our family-friendly facilities, such as the mini-playground and children's pool, provided a memorable experience for you and your family. Your compliments on the variety and taste of our breakfast further motivate us to continue maintaining the quality of our services and products. Thank you for choosing Episode Gading Serpong as your accommodation. We greatly appreciate your trust and willingness to stay with us again. We hope to welcome you back for an even more memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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C***a

Staycation

6,6

/10

Reviewed 6 day(s) ago

The room was leaking, and I had to make a complaint before I was provided with a new room. As a gesture of goodwill, I was given a complimentary amenity, which was a cake. However, I do not eat sweets, so the amenity was unfortunately not suitable for me. The pump dispenser for the conditioner was not functioning properly, so I had to switch between different dispensers during my bath, which was inconvenient. The telephone in the room was not working, which made it difficult for me to request a bowl and cutlery for my dinner. As a result, I had to eat my meal directly from the takeaway container.

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S***n

10,0

/10

Reviewed 6 day(s) ago

Thank you for hospitality, will come back soon.

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Accommodation's Reply

29 Aug 2026

Dear Mr/s, We are delighted to hear that you enjoyed our hospitality. Your positive feedback means a lot to our team, and we are happy to know that you are planning to visit us again. We look forward to welcoming you back soon for another enjoyable stay! Sincerely, Muhamad Viktor A Sin General Manager

T***h

10,0

/10

Reviewed 7 day(s) ago

Great stay as usual. Clean and comfortable. Would be back here again if I ever come back.

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Accommodation's Reply

24 Aug 2026

Dear Mr/s, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Deby I.

Leisure

8,5

/10

Reviewed 1 week(s) ago

The room was nice. The breakfast was plentiful and delicious.

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Accommodation's Reply

29 Aug 2026

Dear Ms. Debbie I, Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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r***a

Staycation

9,4

/10

Reviewed 2 week(s) ago

Awesome, the staff is good, the ambience is good.

1 people find it helpful

Accommodation's Reply

22 Aug 2026

Dear Mr/s, Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience at Episode Gading Serpong and were pleased with the service provided by our staff. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing warm and attentive service to every guest. We look forward to welcoming you back to Episode Gading Serpong and making your next stay just as enjoyable. Sincerely, Muhamad Viktor A Sin General Manager

PEPEN P.

Leisure

9,7

/10

Reviewed 2 week(s) ago

I didn't like having to change lifts twice at level 13 to get to breakfast or the kids club.

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Accommodation's Reply

22 Aug 2026

Dear Mr/s, Thank you for taking the time to share your feedback with us. We are sorry to hear that having to change lifts at Level 13 to access the breakfast area and kids club was inconvenient during your stay at Episode Gading Serpong. We understand that easy and convenient access to hotel facilities is an important part of a comfortable stay, especially when traveling with children. Your feedback regarding the lift access and layout will be taken into consideration as part of our ongoing evaluation and improvement. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back to Episode Gading Serpong for a more convenient and comfortable stay. Sincerely, Muhamad Viktor A Sin General Manager

F***a

Staycation

10,0

/10

Reviewed 2 week(s) ago

The hotel staff were very friendly and very helpful during the check-in process.

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Accommodation's Reply

22 Aug 2026

Dear Gentlemen/Ladies, Thank you for taking the time to share your experience with us. We are delighted to hear that you received warm and helpful service from our team, especially during the check-in process. Your compliments motivate all Episode Gading Serpong staff to continue striving for warm, responsive, and professional service to all guests. We hope to welcome you back to Episode Gading Serpong in the future and provide you with another memorable stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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Verified Traveler

Medical

9,7

/10

Reviewed 3 week(s) ago

The location is superb. Near mall, hospital, easy to find restaurants. The facilities are also great, have gym, spa, pools, etc. Good job!

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Accommodation's Reply

16 Aug 2026

Dear Mr/s, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our superb location, convenient access to the mall, hospital, and restaurants, as well as our facilities including the gym, spa, and swimming pools. Your kind words and appreciation truly mean a lot to our team. We’re very happy to know you had a great stay at Episode Gading Serpong, and we look forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager

N***a

Staycation

9,4

/10

Reviewed 3 week(s) ago

Overall, it's okay. The only downside is that the TV isn't a smart TV, which makes it less fun because you can't access Netflix or watch whatever you want. The refrigerator isn't cold. The conditioner bottle in room 2223 didn't come out and needed to be replaced. There's no debit/QRIS deposit option, which should be available in this modern era.

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Accommodation's Reply

12 Aug 2026

Dear Ms. Noviana Noor Indah Sari, Thank you for taking the time to share your experience staying at Episode Gading Serpong Hotel. We are delighted to hear that you appreciated the friendliness of our staff, the cleanliness and comfort of the hotel, and the breakfast we provided. We also greatly appreciate your feedback regarding the room amenities and the deposit payment method. Regarding in-room entertainment facilities, your suggestion about the need for a wider variety of entertainment options has been noted and will be used as a basis for our evaluations to further improve the comfort and experience of our guests. We apologize for any inconvenience you experienced regarding the condition of the refrigerator, air conditioning, and other in-room amenities. We will coordinate your feedback with the relevant team for further action. Thank you for your feedback and trust. We hope to welcome you back to Episode Gading Serpong Hotel for an even better experience on your next visit. Sincerely, Muhammad Victor Ah Sin, General Manager

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A***a

Leisure

8,5

/10

Reviewed 3 week(s) ago

Overall good, but they don't have much variety of main food for breakfast.

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Accommodation's Reply

12 Aug 2026

Dear Mr/s, Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall good stay at Episode Gading Serpong. We also appreciate your comment regarding the variety of our breakfast main dishes. Your feedback is very valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our breakfast selection. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Muhamad Viktor A Sin General Manager

Nur H.

Staycation

8,2

/10

Reviewed 3 week(s) ago

Cleanliness was excellent, but the staff, especially in the restaurant, were unfriendly. We ran out of spoons and forks at breakfast, and the food tasted mediocre.

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Accommodation's Reply

12 Aug 2026

Dear Mr. Noor Ech, Thank you for choosing Episode Gading Serpong and for taking the time to write a review. We are pleased to hear that you appreciated the cleanliness of the hotel. However, we apologize for the unpleasant experience regarding the service from our staff, particularly in the restaurant, and the difficulty in providing cutlery during breakfast. We also regret that the taste of the food did not meet your expectations. Your feedback is very important to us, and we will share it with the relevant team for evaluation and improvement. We hope to welcome you back again and provide a better experience next time. Sincerely, Muhammad Victor Ah Sin, General Manager

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L***y

9,4

/10

Reviewed 3 week(s) ago

My cousin from China really liked and was satisfied staying at this hotel. The food, staff, and service were all excellent.

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Accommodation's Reply

12 Aug 2026

Dear Mr/s, Thank you for your wonderful feedback! We’re delighted to hear that you really enjoyed your stay at Episode Gading Serpong and were satisfied with the food, staff, and service. Your kind words mean a lot to our team and will certainly be shared with everyone. We look forward to welcoming you back for another excellent stay in the future! Sincerely, Muhamad Viktor A Sin General Manager

Yosi F.

10,0

/10

Reviewed 4 week(s) ago

The best hotel for families

See original

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Accommodation's Reply

12 Aug 2026

Dear Mr. Yosi F., Thank you for your kind review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Sin, General Manager

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M***a

Staycation

8,6

/10

Reviewed 4 week(s) ago

The room concept is comfortable despite its small size, but unfortunately, it's not soundproof at all. There was a lot of illegal racing at dawn, dust on the headboards, and mosquitoes throughout the stay. The staff was friendly. The food was lacking in taste and variety.

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1 people find it helpful

Accommodation's Reply

04 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Episode Gading Serpong. We are delighted to hear that you were satisfied with our room and the friendly service you received from our team. However, we apologize for any inconvenience you experienced, such as external noise, cleanliness of the headboard, mosquitoes in the room, and your experience regarding the choices and taste of our food. Your feedback is very important to us, and we have forwarded it to the relevant team for evaluation and improvement in areas such as cleanliness, pest control, and the quality of the food we serve. Regarding the external noise around the hotel, we understand that this may affect the comfort of our guests, and we will continuously strive to find ways to minimize such impact. We hope to welcome you back in the future and provide you with another pleasant stay. Sincerely, Muhammad Victor Ah Sin, General Manager

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Wiwit A.

Business

8,5

/10

Reviewed 5 week(s) ago

Breakfast at 6 o'clock was ready and ready to go.

See original

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Accommodation's Reply

04 Aug 2026

Dear Mr. Wiwit, Thank you for taking the time to write a review about your stay at Episode Gading Serpong. We are delighted to hear that you were impressed with our team's attentiveness, especially the breakfast service that was available early in the morning. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Episode Gading Serpong in the future. Sincerely, Muhammad Victor Ah Sin, General Manager

See original

Devi J.

Staycation

9,7

/10

Reviewed 5 week(s) ago

I got a free upgrade and a delicious cake because of my birthday! Thank you so much Episode and staff. You're the best! Clean, satisfying, restful, beautiful room, my son felt so at home. Thank you ☺️

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1 people find it helpful

Accommodation's Reply

02 Aug 2026

Dear Mrs. Devi J, Thank you so much for your wonderful review and for celebrating your birthday with us at Episode Gading Serpong! We are truly delighted to know that you enjoyed the complimentary room upgrade and birthday cake. It brings us great joy to hear that you found the room clean, beautiful, and comfortable, and that your little one had such a wonderful time as well. Your kind words mean a lot to our entire team. We hope your birthday was filled with special memories, and we look forward to welcoming you and your family back for another memorable stay at Episode Gading Serpong. Sincerely, Muhamad Viktor A Sin General Manager

Safrina B.

Leisure

10,0

/10

Reviewed 5 week(s) ago

During my two stays here... friendly hotel staff, good hospitality... I love it. Finally I became a member here 🥰

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Accommodation's Reply

27 Jul 2026

Dear Ms. Safrina B., Thank you for your positive review of our hotel. We are glad you enjoyed your stay and hope to welcome you again soon. Sincerely, Muhammad Victor Ah Zin, General Manager

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Z***l

Staycation

8,5

/10

Reviewed 5 week(s) ago

It's fun, but the parking isn't very convenient. Tiring.

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2 people find it helpful

Accommodation's Reply

27 Jul 2026

Dear Valued Guest, Thank you for staying at Episode Gading Serpong and for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us. We appreciate your feedback regarding the parking area, which we felt was inappropriate. We will forward this feedback to the relevant team for consideration so that we can provide better convenience for our guests in the future. Sincerely, Muhammad Victor Ah Sin, General Manager. We hope to welcome you back for your next stay and hope for an even more pleasant experience.

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