I had requested a simple birthday decoration in my room, and I appreciate that it was nicely done. However, the small cake that was promised was not provided, which was quite disappointing. Also, the email response from the hotel was very slow.
In addition, the electric pot in the room for boiling water was dirty and had stains inside, which made me feel uncomfortable using it. There was also no complimentary mineral water provided in the room.
I hope these areas can be improved to enhance the guest experience.