Had a terrible experience as the water leaked in the room over the bed and my belongings. False alarm went on throughout the night and we were unable to sleep. REQUEST FIR FULL REFIND FOR THE STAY ALREADY MADE, ACKNOWLEDGED BUT NOT RECEIVED YET AND THERE IS NO RESOINSE TILL NOW.

Our room wasn’t cleaned two days and the dirty mugs and cups were not removed 2 days in a row. When I pulled the curtains, dust were flying around. Staff were grumpy and had no warmth. The bar man said no hot drinks after 5pm but we were served hot tea at 10pm the night before. It was unclear if we had to pay to access the swimming pool.

Staff members were very helpful and welcoming.

Awesome location and staff.

Great location 👍 nice rooftop views ✌️ highly recommended!

Having stayed at other 5 star hotels in Spain, let down here was the inattentive and dismissive demeanor of staff (except for Alex, who was wonderful) and the pool being an additional cost to access, which was not outlined during booking. The hotel was clean and in a great location, the rooms were spacious and maintained. Finally the exec team meeting that occurs in the breakfast buffet I would suggest is done when breakfast is concluded instead of blocking people’s access with no self awareness whatsoever.

The staff were very helpful, the rooftop bar is really lovely and the breakfast has a very wide selection on offer.

Room Flooded due to fire suppression fault slept in the lobby My partners Birthday was ruined

Staff was friendly, helpful, and knowledgeable, couldn’t ask for more. The room was excellent and the location perfect to walk around and take in Bilbao

Good wifi. Good breakfast. Good locations. Very nice bathroom. And good aircon!

Amazing location and great rooftop bar. Having the spa on site was also lovely

I liked the hotel, the location and the staff a lot. Very friendly and professional place

I love the how the rooms and bathrooms are designed specifically the high quality shower. Parking was a little bit hassle but few blocks away there is a parking lot. Transportation was the easiest as more busses and train station are right outside the hotel. There are restaurants and also big mall In front of the hotel.

Very modern ,comfortable great location right across el corte ingles . They have a great rooftop bar .

Hands down WORST hotel experience I've ever had &I travel a LOT!! DONT BOOK - bad reviews all true! Given it's a 5* hotel &I'm also a premium Radisson member, we were treated abysmally. Its management is diabolical. I paid up front for a twin room 4mths ahead of travel. I messaged to reconfirm twin beds, for friends sharing. On arrival, "no twin", they were "fully booked", & receipt of my messages (via hotels app - that all other hotels use reliably/successfully) denied. This wasn't acceptable; we'd booked a 5* hotel as a treat for a wknd catch up &as friends, needed twin beds. The receptionist noticed I was a premium member &then offered a suite as a last resort given no other room options, repeatedly phoning the mgr with no reply. Finally the female mgr arrived - with zero concept of customer service, who cancelled the suite. I was rudely told that twins aren't guaranteed, consistently spoken across. My friend then arrived off her later flight (i'd attempted check in for 2+hrs by now) &also experienced same bad manners. We were begrudgingly found a premium additional room which they expected us to pay for; we argued &it was reduced to a 90eur rate. I stayed in the original (also disabled!) room. A metal bathroom ceiling tile fell down and could've killed me. Another male manager next day agreed to refund extra room cost for night1, plus 25% off nights2&3 - still waiting despite refund receipt! Restaurant breakages left on floor...not enough staff...endless faults...VV.BAD!

Phone in room not working was unable to call for room service. Room 602 directly below rooftop kitchen, woken up each morning at 6am as kitchen staff wheeling around carts and banging doors. Cleaning lady walked in an hour before check-in despite 'do not disturb' sign clearly visible hanging from outside doorknob, walked in with full view of me in shower. Told all to front desk at check out, response: "so sorry". Beautiful property though.

Excellent location. Very friendly and helpful staff. Would stay again

We booked this place because we have a child and they said they had a swimming pool. This is only partly true. The pool is shared with a spa. And priority is given to those who book spa treatments. You have to book swimming time. This is not ideal whatsoever with a child. And in the summer. So beware of this. It is misleading.

The hotel is pretty mediocre. The room size was good which is why I picked it because it worked for our family. The location is also very central which was great. Everything else is squarely ok. The staff was not very helpful or friendly. Rarely even picked up the phone.

Cosmetically the hotel was fine. The staff were friendly as well. However we had multiple issues including the power having to be reset, the key cards malfunctioning on our second day there, the telephone buttons to reception or room service not working, and the pretty bathtub that we couldn’t utilize because the drain plug didn’t work. They were going to charge us for calling the hotel for room service because we couldn’t get the buttons to work but guest services took it off.