Large and well designed room, central area.

Great central location. Well appointed comfortable and attractive room. Very friendly and helpful staff.

Even though we had a quiet room, there was noise from the rooftop bar - we were the floor beneath. A good hotel in a good location. We didn’t eat breakfast there or use the pool / spa so can’t comment on that

Everything Excellent

A beautiful hotel and very comfortable room. A couple of marks off, as the shower in both rooms, whilst looking amazing, flooded the rest of the bathroom upon use. As it was both rooms, it would appear to be a design fault rather than mis-use. Another mark off as it was not mentioned when booking through Hotels.com that there is a significant charge to use the pool/gym. We were only told this on check-in, and it would have increased the cost of staying by another €100 to our bill. We had chosen this hotel specifically so we could use the pool so this was very disappointing. The opening hours also made it impossible to use as they are very limited - it did not open until 11am, and check-out time was noon.

When booking, I read both very high sbd very criticsl reviews so I had an open mind. We stayed in a Jr Suite on the 3rd floor. Quite spacious and very quiet. The building is dark (in downtown area with other taller buildings around) but our room had light and there’s a 6th floor terrace (fab) for drinks snd snacks. The staff were the best: answered all Qs, helped w/reservations, reserved taxis, etc. The lication was perfect: a block from Old Town, across the street from the main train station, a pleasant, easy 15-minute walk to the Guggenheim (passing by nany nice stores, plazas, banks, eateries), a 5-min walk from the river boat tour company, across the street from a very useful department store to buy anything you needed/forgot and across street from a metro stop. We did not use or see the pool or spa facilities. The restaurant wasn’t great (ate dinner once there) bc menu very limited thiugh fois was delicious. Room service adequate and the burger and fries were the best I’ve eaten anywhere abroad-delicious and good value for $. Previous reviews citing the “sketchy” neighborhood must gave refereed to the train station a block away but all train stations are going to be less glamorous than a high class hotel area. I really liked our stay at this Raddison — not the newest of their hotels or the most glamorous (ergo, not the 2x more expensive hotel across the street from the Guggenheim, but it’s a great value for location, staff, and easy stay.

Beautiful hotel in a great location. Nice rooftop bar as well. Walking distance to the top attractions. Lots of bars, restaurants and shopping near by too. The only negative was the breakfast. They were short staffed so there was a long wait just to be seated and they were low on juice and certain foods. There were just too many guests trying to eat at the same time and not enough clean tables. The experience Monday morning was totally different as there weren’t as many guests as the weekend so we got seated right away and everything was stocked. I would still stay here again because everything else about the hotel was wonderful.

The hotel is well located. Rooms are great . Staff of the hotel very helpful. The breakfast experience was Terrible. The staff of the breakfast horrible.

No breakfast

Great hotel in a great location. Would definitely stay here again.

Amazing hotel. First class hotel and service. Great rooftop bar, rop of theline bathroom, large room. Great location Do it....

Very central. Easy walk to museum. Many dining options. Large rooms.

The hotel and our room were beautiful and there was great customer service! Convenient location, just a 5 minute walk to Old Town Bilbao with lots of restaurants and shops, and about a 20 minute walk to the Guggenheim Museum. There is also a nice rooftop bar at the hotel. Parking was a little bit far, about a 10 minute walk from the hotel. We had a very good experience overall.

Great Hotel located very centrally - facilities were modern but service was poor for Breakfast and also in the Rooftop Bar where prices are high so would expect better service. Also disappointing that there was no complimentary bottled water in the room - there was bottled water in the Minibar at €5.00 for a small bottle which was expensive. Loved Bilbao and surrounding area

Excellent experience, great location.

This hotel bills itself as 5 star. I would only give it 3 stars. The front desk was unfriendly, non-professional, and their spoken English was poor. They need much better people skills and training. We had a second floor room in the back. The front desk said our wouldn’t be noisy but in fact the back of the hotel is a narrow pedestrian street lined with outdoor cafes. It was very noisy, into the early morning hours, so management clearly recognizes the problem that the front desk claims doesn’t exist!

It is a boutique style hotel suitable for those who enjoy a small property. The decor is modern and the hotel seems to have been renovated recently. I found our room to be very dusty with finger prints on the walls in the bathroom and in the elevator. The front door was very heavy and stuck to the floor when opened. There is no turn down service, the pillows were small and flat, there is no coffee shop. Other than the convenient location, I was disappointed with this hotel.

Convenient location to Bilbao old town and ground transportation. Upkeep and cleanliness could be improved.

Great location! But with that came lots of noise as was on the Main Street! But very handy for everything!

No parking available in the building. You have to go to a public parking 6 blocks away. No valet parking. To use the pool you have to pay extra!. Lobby AC was not working. Friendly staff.