8,0
Very Good
From 922 reviews
Cleanliness

8,4

Room Comfort

8,0

Location

9,4

Service and Facilites

7,8

Traveler Reviews Hotel Ermitage

Number of reviews per page
20
40
Top reviews
FERNANDO
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean and easy check in
Debra
icon-Friends and Family with Friends
Friends and Family with Friends
8,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great little spot, second time being there for a night each time, close to everything
Salvatore
icon-Family
Family
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location.
Gary
icon-with Friends
with Friends
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was clean, but somewhat cramped for two queen-sized bed. We could not get the heat to work, and we froze for two nights. There was no staff on hand. Otherwise it is a lovely small hotel within the gates of the old city of Quebec.
Julie Ann
icon-with Partner
with Partner
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our one night stay was worth it, the location is accessible to the tourist spots. The welcome gift was not expected as I only asked for notes, but very much appreciated. Thank you!
Abhinav Singh
icon-with Friends
with Friends
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes it close to downtown
Verified traveler
icon-Family
Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room is large and clean cause i booked 2 bedroom. It is near a park and near most of famous place kn Quebec city. I really love breakfast in hotel. The first time i had breakfast buffet delicious like that
Martin
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

room was clean, the procedure to check in without receptionist was very clear and everything worked well
Seungsoo
icon-Family
Family
2,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a very frustrating and disappointing experience with this hotel regarding parking. I specifically chose and booked this hotel through Expedia because it clearly stated that parking was available. As a traveler with a rental car, parking was an important factor in my decision. However, upon arrival and check-in, I was informed that the hotel does not actually have its own parking facility and instead directed me to a public parking lot. This was already misleading and frustrating, as the information provided on Expedia gave the impression that parking would be conveniently available on-site or at least directly affiliated with the hotel. What made the situation even worse was what happened next. The public parking lot I was directed to was not only located a noticeable distance away from the hotel, but when I arrived there, it was CLOSED. After a long day of travel, having to deal with finding alternative parking late at night in an unfamiliar area was extremely stressful and inconvenient. The room itself was clean and comfortable, which I appreciated, but unfortunately it did not make up for the inconvenience caused by the parking issue. This experience felt very unprofessional and poorly managed. If the hotel does not provide its own parking, this should be clearly and accurately stated in the booking information. Guests should not be misled into thinking parking is readily available when it is not. Overall, this caused unnecessary stress and significantly impact
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jean claude
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room very clean staff very polite and i have a lot restaurants near the hotel bar etc.
Marcos
icon-with Friends
with Friends
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room
Guylaine
8,0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Très Bien
Michel
8,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Very good
André
icon-
10,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Tout O.K
Noah
icon-Friends and Family Family
Friends and Family Family
10,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Very clean and right in the heart of old Quebec. Would definitely go back
Abhay
icon-with Partner
with Partner
8,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Room was nice, exactly what we needed. Hotel location was great!
Kaylee
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Very nice room and bathroom! Right beside lots of restaurants and shops, 5 min walk to the carnival
Sonia
icon-with Partner
with Partner
10,0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

La chambre était propre, quartier tranquille et près de tout.
Jane
8,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Nice room and clean
mickela
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The images on the website did not reflect the property accurately. The room was advertised as having two queen beds, but there was only one. Towels had holes in them and the bathtub was very small. The room was clean and the staff clearly work hard, but the property feels under-invested and closer to a youth hostel standard. The location was good for us, but overall we were disappointed and felt misled. The hotel was unwilling to acknowledge the discrepancies or offer an alternative room.
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Number of reviews per page
20
40