Staff was great, the hotel was not too crowded so it was enjoyable.

Unfortunately, our experience did not meet expectations, especially considering the price point. Housekeeping was not properly carried out. Only the bed linens were changed; the trash was not collected, and the floors were covered with hair, which was quite disappointing in terms of cleanliness. There was only one restaurant open during our stay, and this was not communicated clearly at check-in. We were told that we would be contacted and our phone number was taken, but we were never reached. Although this was our honeymoon, no small gesture or acknowledgment was made, which we found disappointing. Overall, the hotel feels extremely overpriced for what it offers. The room was dark, poorly ventilated, and had an unpleasant smell, making it uncomfortable to stay in for long periods. Service was also inconsistent. Unless a tip was given, it was very difficult to find a waiter, and on some occasions, orders took hours to arrive or never arrived at all. The menu was very limited as well. Overall, this was a very unusual experience, and unfortunately, it did not feel worthy of a destination as special as Tulum.

Our experience at Casa Malca was great. We checked out from another

My room was unique, well appointed, and had an amazing garden/jungle view!! The staff could not have been more accommodating and pleasant. The beach was as beautiful as some I’ve seen in Hawaii and I would highly recommend this cool property!

My stay at Hotel Casa Malca was outstanding. The staff were incredible, and the concierge service was on top of everything — always checking in, always available, and there for us 24/7. The food was excellent, and everything was perfect. I would definitely go back anytime.

The room and the staff were amazing.

One of the most beautiful properties we’ve stayed in Tulum. The room and beach area.

Amazing facilities. Everyone was so nice and hepful. Amazing good and service. Thr beachfront from here is so peaceful.

The room was beyond our expectations! Perfect. The staff was amazing! The whole place was simply magical!

Amazing staff, great service and overall Amazing experience!! Angel conceirage really helpful throughout our stay 10/10✨️

We enjoyed our stay in Casa Malca , the hotel is clean and relaxing , the only thing to mention is the food in the hotel , it's really EXPENSIVE and the taste is just OK. But we had lunch and dinner at the hotel next to for half of the price and amazing food .

From the staff to the hotel … everything was perfect. Loved their breakfast . Great food and restaurant

Awesome service

Great staff

One of the kind

This place was perfect and absolutely stunning! Me and my guests had the most amazing experience. Yvan and his staff gave 10 out of 10 customer service. On my way out I wanted to leave a few more tips to the staff and bell boys but my taxi was already waiting half an hour so I had to rush out. I had the best time, thank you so much for having us!

One of the best places I’ve stayed at in Tulum!

Amazing

it was better when i stayed 3 yeas ago.

Awesome, great staff