Overall Ratings & Reviews BW Kemayoran Hotel & Convention Powered by Archipelago

" Warmest Greetings From Bawa Kemayoran Hotel & Convention Jakarta " Thank you for taking the time to review our hotel. I am delighted to know that your expectations were met during your visit. My team and I are very happy to have you here and we look forward to welcoming you back soon. Once again, thank you for sharing and have a wonderful day ahead. Sincerely. Bayu Novianto. Assistant Front Office Manager

"Warm Greetings From Bawa Kemayoran Hotel & Convention Jakarta" Thank you for staying at Bawa Kemayoran Hotel & Convention and for your feedback. We apologize for the inconvenience caused by the unpleasant odor in the elevator area during your stay. This certainly does not meet the comfort standards we aim to provide. Our housekeeping and engineering teams have received this report and will immediately conduct inspections and take corrective action to ensure the area remains clean and comfortable. We look forward to welcoming you back with a better stay experience in the future. Management. Bawa Kemayoran Hotel & Convention

" Warm Greetings From bawa kemayoran Hotel & Convention Jakarta " Thank you for staying at bawa kemayoran Hotel & Convention and giving us a positive review regarding our location and parking facilities. We are pleased to hear that the dedicated parking area for hotel guests provides comfort for you. We apologize if the parking exit directions are incomplete and cause inconvenience. We will immediately follow up on this feedback by adding clearer signage to make access to and from Bawa Kemayoran Hotel & Convention easier for guests. We look forward to welcoming you back with a smoother experience in the future. Management. Bawa Kemayoran Hotel & Convention

Dear Erwin," Warm Greetings From Bawa Kemayoran Hotel & Convention Jakarta" Thank you for taking the time to review our hotel. We apologize for the inconvenience caused by the cracked bathroom ceiling due to a leak. This certainly does not meet the standard of comfort we aim to provide. Our technical team has received this report and will immediately make improvements to prevent similar problems from occurring in the future. We look forward to welcoming Mr. Erwin back with better room conditions and a more enjoyable stay. Management. Bawa Kemayoran Hotel & Convention

Dear Duta H," Warm Greetings From Bawa Kemayoran Hotel & Convention Jakarta" Thank you for your feedback. We apologize if the directions to the lobby and access to the rooms are not clear, causing you some confusion. This feedback is very important to us, and we will immediately follow up by adding and clarifying signage/directions in the hotel area so that guests can more easily find their destination. We hope to welcome you back with a more comfortable stay in the future. Management. Bawa Kemayoran Hotel & Convention

"Warm Greetings From Bawa Kemayoran Hotel & Convention Jakarta" Thank you for your complaint, we apologize for the inconvenience. We have read your complaint in detail and are currently conducting an evaluation, especially in terms of service. We have forwarded the complaint to the relevant department and will be our concern in the future to provide better service for our guests. From this experience, we hope that a similar incident will not happen again in the future. Therefore, we also want to express our gratitude because with this incident we get input for improving our service in the future. Once again, we apologize profusely for the inconvenience, we hope that you will be willing to stay again in the future and I assure you that this incident will not happen again. Stay healthy. Management. Bawa Kemayoran Hotel & Convention

" Warm Greetings From bawa kemayoran Hotel & Convention Jakarta" Thank you for choosing to stay with us and for taking the time to leave a review. We apologize for any inconvenience you experienced, especially regarding the lengthy check-in process and the late check-out request that we were unable to accommodate. We understand how important a comfortable stay is, and we deeply regret that the bathroom and access to the hotel did not meet your expectations. Your feedback is very valuable to us, and we will immediately follow up with the relevant team so that improvements can be made, especially in terms of cleanliness, clarity of access instructions, and service at the front office. We hope to welcome you back with even better service in the future. If you would like, please contact us directly on your next visit so that we can provide more attention. Best regards. Bayu Novianto. Front Office Manager

Dear Beloved Guest, Warmest greetings from BW Kemayoran Hotel & Convention Jakarta, Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the inconvenience you experienced during your stay. We are truly sorry that your request for a non-smoking room and a double bed was not honored at check-in, and that our service at Reception did not meet the standards you rightfully expected. This is certainly not the experience we strive to deliver, especially in a 4-star property, and we fully understand your disappointment. Please know that your comments have been shared with our management and front office teams for immediate review and corrective action. We are currently evaluating what went wrong in our room allocation and service process to ensure this does not happen again. We appreciate your feedback, even though it is difficult to hear, as it helps us improve. If you're open to it, we would welcome the chance to speak with you directly and make amends for this experience. Once again, we sincerely apologize and hope we will have the opportunity to restore your trust in the future. Management BW Kemayoran Hotel & Convention Powered by Archipelago

Dear Sir/Madam," Warm Greetings From Bawa Kemayoran Hotel & Convention Jakarta" Thank you for your review and time. We are glad you enjoyed our spacious rooms and swimming pool. We apologize for any shortcomings in terms of pool cleanliness. We will immediately forward this feedback to the relevant team for future improvements. We hope to welcome you back with an even better experience. Warm regards, Bayu Novianto. Front Office Manager

Dear Sir/Madam," Warm Greetings From bawa kemayoran Hotel & Convention Jakarta" Thank you for your warm review. We are happy to hear that you were satisfied with the friendliness of our staff, the food served, and the comfortable area for children to play. We hope to welcome you and your family back to bawa kemayoran Hotel & Convention. Warm regards, Bayu Novianto. Front Office Manager

Dear Sir/Madam," Warm Greetings From bawa kemayoran Hotel & Convention Jakarta" Thank you for your very positive review. We are pleased to know that the fast check-in process, the comfort of the room, the variety of food, and the service of our staff made a good impression during your stay. We look forward to welcoming you back to bawa kemayoran Hotel for an equally pleasant experience in the future. Warm regards, Bayu Novianto. Front Office Manager

Dear Ms. Listia R," Warm Greetings From bawa kemayoran Hotel & Convention Jakarta" Thank you for your positive review! We are very happy to know that you felt comfortable and satisfied during your stay at bawa kemayoran Hotel, and enjoyed the strategic location and snacks around the hotel. We look forward to welcoming you back for an equally pleasant stay! Warm regards, Bayu Novianto. Front Office Manager

Dear Sir/Madam," Warm Greetings From Bawa Kemayoran Hotel & Convention Jakarta" Thank you for your review and feedback. We apologize if the service and friendliness of our staff have not met your expectations. This feedback is very important to us and will be used as evaluation material for improving our services in the future. We hope to welcome you back with a better experience. Management. Bawa Kemayoran Hotel & Convention

Dear Beloved Guest," Warm Greetings from Bawa Kemayoran Hotel & Convention Jakarta" Thank you for your review and feedback. We apologize for any inconvenience regarding the room type and bed information that did not meet your expectations. Your feedback is highly appreciated and we will follow up with our internal team and the OTA to provide clearer room descriptions in the future. We also apologize if the solution we offered was not optimal. We hope we will still be given the opportunity to serve you better in the future. Management. Bawa Kemayoran Hotel & Convention

Dear (Guest Name)" Warm Greetings From bawa kemayoran Hotel & Convention Jakarta" Thank you for taking the time to review our hotel. I am glad to know that your expectations were met during your visit. My team and I are very happy to have you here and we look forward to welcoming you back in the near future. Once again, thank you for sharing and have a great day ahead. Best regards. Bayu Novianto. Assistant Front Office Manager

Dear Mrs. Titik ke," Warm Greetings From bawa kemayoran Hotel & Convention Jakarta"Thank you for taking the time to review our hotel. I am glad to know that your expectations were met during your visit. My team and I are very happy to have you here and we look forward to welcoming you back in the near future. Once again, thank you for sharing and have a great day ahead. Best regards. Bayu Novianto. Assistant Front Office Manager