9,2
Exceptional
From 160 reviews
Provided by travelers on
Cleanliness

9,1

Room Comfort

9,1

Meal

8,9

Location

9,2

Service and Facilites

9,0

People often mention about MAXONE DUMAI
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Bedroom (18)
Staff Friendliness (16)
Ambiance (16)
Bathroom (16)
Distance to City Center (14)
Room Space (14)
Accessibility (12)
Family Friendly (12)
Taste (11)
Hotel Area (10)
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Traveler Reviews MAXONE DUMAI

Number of reviews per page
20
40
Customer reviews
l***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Overall ok, the staff are also friendly and the breakfast menu at the restaurant is varied
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Accommodation's Reply
20 Aug 2025
Dear Mr./Mrs. I. Warm greetings from Maxone Dumai To our valued guests, thank you for taking the time to provide an assessment and review of our hotel. Your assessment and review are very meaningful and will be passed on to our friends. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel.] Deddy Chandra. General Manager
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F***i
icon-origin-TRAVELOKA
5,0
/10
Reviewed 1 week(s) ago
Disappointed with Maxone Hotel now, more than 4 people are charged the previous rate when it was still Comfort, there was no service like this, now the service is very bad.. while 5 star hotels are not like this, for example the Zuri Hotel, Grand Zuri Hotel, their service is good, I really regret staying at Maxone, sorry
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Accommodation's Reply
22 Aug 2025
Dear Mrs. F. Warmest greetings from Maxone Hotel Thank you for your review and feedback on our hotel. We apologize for any inconvenience you may have experienced during your stay with us, especially regarding our service. Please accept our sincere apologies and we will forward your review and feedback to our team. This will allow us to improve the quality of our service. We look forward to welcoming you back to our hotel. Thank you. Deddy Chandra, General Manager
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Go Chin Y.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Keep improving... If possible add more stars
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Accommodation's Reply
12 Aug 2025
Dear Mr. Go Chin Y. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to provide an assessment and review of our hotel. Your assessment and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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Go Chin Y.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
So I feel at home staying at Maxone when I'm on duty in Dumai.
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Accommodation's Reply
04 Aug 2025
Dear Mr. Go Chin Y. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to provide an assessment and review of our hotel. Your assessment and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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Go Chin Y.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The food is really good... Keep up the good work
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Accommodation's Reply
04 Aug 2025
Dear Mr. Go Chin Y. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to provide an assessment and review of our hotel. Your assessment and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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G***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Maxone is really great, the atmosphere is comfortable
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Accommodation's Reply
04 Aug 2025
Dear Mr./Mrs. G. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to rate and review our hotel. Your rating and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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G***o
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Great, Max One, please improve your service.
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Accommodation's Reply
07 Aug 2025
Dear Mr./Mrs. G. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to rate and review our hotel. Your rating and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Friendly service and close to Dumai city
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Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. G. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to rate and review our hotel. Your rating and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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T
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,5
/10
Reviewed 5 week(s) ago
The AC was leaking until check out time, then check out time was 7 minutes late but they charged 30% of the room price.
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Accommodation's Reply
21 Jul 2025
Dear Mr. T syadam C. Warmest greetings from Maxone Hotel Thank you for your review and feedback for our hotel. We apologize for any inconvenience you may have experienced during your stay with us. Especially for our service. Please accept our sincere apologies and we will forward your review and feedback to our team. So that we can improve the quality of our service. And we will always look forward to welcoming you back to our hotel. Thank you. Deddy Chandra. General Manager
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M***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Good g
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Accommodation's Reply
21 Jul 2025
Dear Mr./Mrs. M. Warmest greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to provide an assessment and review of our hotel. Your assessment and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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devia a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
I really like staying here, the employees are all friendly and the service is really good.
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Accommodation's Reply
17 Jul 2025
Dear Mrs. Devia a. Warm greetings from Maxone Dumai. Dear valued guest, thank you for taking the time to provide an assessment and review of our hotel. Your assessment and review are very meaningful and will be passed on to our team. So that we can always improve the quality of service at this hotel to be even better. And we will always look forward to welcoming you back to our hotel. Deddy Chandra. General Manager
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M***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The children are happy because the swimming pool is there and clean, hopefully it will be successful and crowded with visitors.
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Mr./Mrs. M. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review, may you and your family always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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Toni A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Have been here many times and it's always top
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Accommodation's Reply
31 May 2025
Dear Mr. Toni. Warm greetings from Hotel Maxone Dumai. Thank you very much for your review, may you and your family always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return, Mr. Toni.
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 15 week(s) ago
It's good, but it needs to be improved. There is no direction of prayer in the room. Hopefully it can be fixed.
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Accommodation's Reply
18 May 2025
Dear Mr. M. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review, we will check again because all rooms have been provided with directions for the direction of the Qibla. Hopefully you and your family are always healthy. We will always provide the best service and facilities from our hotel and we look forward to your return, Sir.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 18 week(s) ago
The hotel staff are all friendly The hotel is clean and fragrant Recommended for lodging during business trips There is a pool etc. to fill your free time
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Mr./Mrs. N. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review, may you always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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d***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 19 week(s) ago
friendly staff, comfortable room, but still sticky dust on the feet outdoor swimming pool for families who watch children swimming, no protection from the heat of the sun haven't tried the food because I only booked for room only the rest is cool👏
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Accommodation's Reply
05 May 2025
Dear Mr./Mrs. D. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review and advice. Hopefully you will always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 19 week(s) ago
There is a problem on television, hopefully in the future the staff will pay more attention
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Accommodation's Reply
05 May 2025
Dear Mr./Mrs. M. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review and apologize for the inconvenience. Hopefully you are always healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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setriani
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 19 week(s) ago
The hotel is clean, in the city center and the room is big... worth it
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Accommodation's Reply
05 May 2025
Dear Mrs. Setriani. Warm greetings from Hotel Maxone Dumai. Thank you very much for your review, and we apologize for the inconvenience. May you and your family always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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s***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
The right choice for staying, plus there's an access card so it's really private, man.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. S. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review, may you always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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s***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Highly recommended for those who want to staycation😍
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Mr./Mrs. S. Warm greetings from Maxone Dumai Hotel. Thank you very much for your review, may you always be healthy. We will always provide the best service and facilities from our hotel and we look forward to your return.
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Number of reviews per page
20
40