What do past guests say about MAXONE DUMAI ?

MAXONE DUMAI is well-known for its Location, Room Comfort, Cleanliness, as reviewed by verified Traveloka guests.

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MAXONE DUMAI

Name: MAXONE DUMAI
Address: JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826, JL. JENDERAL SUDIRMAN NO 58, Riau, 28826, Indonesia
Rating: 9.1

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9,1

/10

Exceptional

498 reviews

What Guests Say About Their Stay

Bintang I. T.

9,7

/ 10

The rooms are nice and clean, and the staff and service are friendly and prompt. The amenities are also complete, and the breakfast menu varies daily.

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Gita C.

8,8

/ 10

Staff was accommodating and friendly, clean, spacious room. Breakfast spread was good.

In the Area

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JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826

Main Facilities

This accommodation offers:

Swimming pool

Parking

Restaurant

Luggage storage

Elevator

Family room

ATM/Banking

MAXONE DUMAI is a 4-star hotels that has been welcoming guests since 2024. The accommodation went through a renovation in 2024. MAXONE DUMAI is part of MaxOne under Milestone Pacific Hotel Group. There are 100 rooms spread across 4 floors.

What's around MAXONE DUMAI

JL. JENDERAL SUDIRMAN NO 58, Dumai Kota, Dumai, Riau, Indonesia, 28826

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General Information

Location

Located at JL. JENDERAL SUDIRMAN NO 58 in Dumai, Indonesia. Those looking to explore will find MAXONE Dumai, Klenteng Hock Liong Kiong, and Ales Anggi House nearby. Closest airport is Pinang Kampai Airport (DUM), 8,282 km away from the accommodation.

Facilities & Amenities

MAXONE DUMAI has Swimming pool, Parking, Restaurant, Luggage storage, Elevator, and more. Rooms also come with TV.

Dining

Guests can stop by the café.

Contact

Email: fom.maxonedumai@gmail.com
Phone number: +6276534888

All facilities in MAXONE DUMAI

Facility

Swimming pool

Others

Guest Services

24-hour front desk
24-hour security
Luggage storage
Front desk

Public Facilities

Restaurant
Elevator
Coffee shop

Accommodation Facilities

Family room
Car park
Smoking area

Connectivity

Wi-Fi
Wi-Fi in public areas

Transportation

Secure parking

Nearby Facilities

Supermarket
ATM/Bank

Accommodation Policy & General Information in MAXONE DUMAI

Important Notice

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit Policy
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at MAXONE DUMAI	100
Number of floors in MAXONE DUMAI	4
Another facilities in MAXONE DUMAI	24-hour front desk, 24-hour security, Luggage storage, Front desk, Restaurant

Frequently asked question in MAXONE DUMAI

What is normal check-in & check-out time at MAXONE DUMAI ?

The standard check-in time at MAXONE DUMAI is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of MAXONE DUMAI ?

MAXONE DUMAI is a 4.0-star hotel.

How many floors does MAXONE DUMAI have?

MAXONE DUMAI has 4 floors.

How many rooms are available at MAXONE DUMAI ?

MAXONE DUMAI has 100 rooms in total.

Does MAXONE DUMAI have a swimming pool?

Yes, a swimming pool is available at MAXONE DUMAI .

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More Reviews from Other Guests in MAXONE DUMAI

Overall Ratings & Reviews MAXONE DUMAI

Traveloka (498)

9,1

Exceptional

From 498 reviews

Provided by travelers on

Cleanliness

8,9

Room Comfort

9,0

Meal

8,7

Location

9,1

Service and Facilites

8,9

People often mention about MAXONE DUMAI

All

Staff Friendliness (49)

Bedroom (48)

Room Space (45)

Ambiance (44)

Distance to City Center (43)

Bathroom (42)

Hotel Area (34)

Accessibility (33)

Family Friendly (32)

Taste (31)

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Traveler Reviews MAXONE DUMAI

Number of reviews per page

Customer reviews

A***n

Business

10,0

/10

Reviewed 1 week(s) ago

Recommended for accommodation for business.

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Accommodation's Reply

02 Nov 2026

Dear Mr/Mrs A warm greetings from Maxone Dumai Hotel. Thank you very much for taking the time to rate and review our hotel. It is our pleasure to consistently provide the best service and facilities. We wish you and your family continued good health and look forward to welcoming you back.

Stefan R.

9,4

/10

Reviewed 4 week(s) ago

Staff very helpful and very friendly.

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Accommodation's Reply

09 Oct 2026

Dear Mr Stefan, warm greetings from Maxone Dumai Hotel. Thank you very much for taking the time to rate and review our hotel. It is our pleasure to consistently provide the best service and facilities. We wish you and your family continued good health and look forward to welcoming you back.

N***a

Leisure

9,1

/10

Reviewed 4 week(s) ago

The hotel is nice, comfortable, and the service is also good.

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1 people find it helpful

Accommodation's Reply

02 Nov 2026

Dear Mr./Ms. N., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a healthy day. We look forward to welcoming you again.

See original

Verified Traveler

10,0

/10

Reviewed 5 week(s) ago

Very good, cheap price, complete facilities.

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Accommodation's Reply

09 Oct 2026

Dear Mr./Mrs. G., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again.

See original

S***a

6,3

/10

Reviewed 6 week(s) ago

The pool towels smelled, the water heater wouldn't work, and the shower head wasn't flowing evenly. The showerhead could probably be cleaned or replaced. Also, some of the pillows were quite smelly. Maybe it's because the hotel is old, but they should be checked for cleanliness. For those sensitive to smells, it's honestly a bit bothersome, making it uncomfortable to sleep.

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Accommodation's Reply

09 Oct 2026

Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. We will forward your rating to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you back again. Sincerely, Mr./Ms. S.

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Dhimas A.

Business

9,4

/10

Reviewed 6 week(s) ago

Friendly staff, clean rooms. There's a designated smoking area. A free sauna is located near the gym and the swimming pool is in the back.

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1 people find it helpful

Accommodation's Reply

09 Oct 2026

Dear Mr. Dimas, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Dimas

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mochammad f.

Business

8,5

/10

Reviewed 7 week(s) ago

I checked into the hotel early in the morning, around 1:00 AM, for business. The hotel security and receptionist were all friendly. They didn't take long to check my name and then hand me the room key.

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Accommodation's Reply

25 Sep 2026

Dear Mr. Mohammad, Sincerely yours from Maxone Dumai Hotel. Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr. Mohammad

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P***o

8,5

/10

Reviewed 10 week(s) ago

Cool and nice.. Suitable for staycation

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Accommodation's Reply

03 Sep 2026

Dear Mr./Mrs. P., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you again. Mr./Mrs. P.

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F***a

8,5

/10

Reviewed 12 week(s) ago

Very impressive, friendly staff, clean and comfortable place.

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Accommodation's Reply

03 Sep 2026

Dear Mr./Mrs. F., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We wish you and your family good health. We look forward to welcoming you again. Mr./Mrs. F.

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Ary

8,5

/10

Reviewed 13 week(s) ago

The hotel staff was friendly and very helpful with the check-in process.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Ms. Aree, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ms. Aree

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Ahmad J.

8,8

/10

Reviewed 16 week(s) ago

Cool, just be consistent so it's okay.

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Accommodation's Reply

21 Jul 2026

Dear Mr. Ahmad, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Ahmad

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F***a

9,7

/10

Reviewed 16 week(s) ago

The hotel staff is friendly, the hotel is clean and comfortable, the swimming pool is large and clean.

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Accommodation's Reply

28 Jul 2026

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Y***i

5,0

/10

Reviewed 17 week(s) ago

What we ordered on the app wasn't the same when we arrived at the front desk. It could have changed itself. It was just awful. This is the first time I've encountered a hotel like this. We ordered something different on the app, and when we arrived at the hotel, it was a different experience. So disappointed!!! Just once.

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Accommodation's Reply

21 Jul 2026

Dear Mr./Ms. Y., Sincerely yours, Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team. Regarding room requests, we now have available room types to choose from. If you have any special requests, please write them in the request section so we can strive to meet your needs. We are committed to continuously improving the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you again. Mr./Ms. Y.

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Euis n.

6,7

/10

Reviewed 18 week(s) ago

The cleanliness of the room, sheets, bed covers, and towels needs improvement. The soap dispenser is stiff and the soap is difficult to dispense.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Mrs. Erz, From Maxone Dumai Hotel, we respectfully thank you for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. Your rating will be forwarded to our team so that we can continuously improve the quality of our hotel services. We wish you and your family good health, and we look forward to welcoming you back again. Sincerely, Mrs. Erz

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W***a

Leisure

5,7

/10

Reviewed 18 week(s) ago

Please keep the room and bathroom clean. Everything is dirty, including the towels, which are unusable. The sheets are also dirty. Please pay attention to everything.

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Accommodation's Reply

09 Jul 2026

Dear Mr./Ms. W., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We apologize for any inconvenience you may have experienced. We will forward your rating to our team so that we can continuously improve the quality of our hotel services. We hope you and your family are in good health, and we look forward to welcoming you again. Sincerely, Mr./Ms. W.

See original

S***i

9,4

/10

Reviewed 19 week(s) ago

The rooms are clean and comfortable. The toilets are also clean. The staff is friendly. The central location makes it easy to get around.

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Accommodation's Reply

09 Jul 2026

Dear Mr./Ms. S., Sincerely yours from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family have a pleasant time. We look forward to welcoming you again. Mr./Ms. S.

See original

Bintang I. T.

Business

9,7

/10

Reviewed 19 week(s) ago

The rooms are nice and clean, and the staff and service are friendly and prompt. The amenities are also complete, and the breakfast menu varies daily.

See original

Find this review helpful?

Accommodation's Reply

09 Jul 2026

Dear Mr. Bintang, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bintang

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Bravo Z.

10,0

/10

Reviewed 19 week(s) ago

The hotel is very clean and comfortable. The breakfast is also delicious.

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Accommodation's Reply

09 Jul 2026

Dear Mr. Bravo, From Maxone Dumai Hotel, Thank you very much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Sincerely, Mr. Bravo.

See original

S***Y

8,5

/10

Reviewed 22 week(s) ago

Clean rooms, location in downtown Dumai.

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Accommodation's Reply

09 Jul 2026

See original

eyraa n.

Transit

9,7

/10

Reviewed 23 week(s) ago

overall perfect ! I love it !!

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Accommodation's Reply

02 Jun 2026

Dear Ms./Mrs. Era, Sincerely yours, from Maxone Dumai Hotel. Thank you so much for taking the time to rate and review our hotel. We are always happy to provide you with the best service and facilities. We hope you and your family are in good health. We look forward to welcoming you back again. Ms./Mrs. Era

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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