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Rich Palace

Explore Rich Palace

Overall Ratings & Reviews Rich Palace

Traveloka (16)
9,2
Exceptional
From 16 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,1

Meal

8,8

Location

9,1

Service and Facilites

9,1

People often mention about Rich Palace
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Family Friendly (2)
Ambiance (2)
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Traveler Reviews Rich Palace

Number of reviews per page
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40
Customer reviews
S***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Fun and engaging. The food is delicious, both from the restaurant and room service. Cleanliness is ⭐⭐⭐⭐⭐. Close to Pakuwon Mall.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team
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Chiang H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Very cozy, excellent. We will stay at Rich Palace again.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team
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I***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The staff are all friendly and polite. The food is delicious. The rooms and bathrooms are clean.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continue striving to improve the quality of our service and provide memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
The food was absolutely incredible! Every dish was richly flavored and cooked to perfection. The ambiance was elegant. Other hotel facilities are complete, including a gym, a large swimming pool, and even a spacious and clean playground. Highly recommended for families with small children.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you so much for choosing Surabaya Royal Palace Hotel and giving us a 5-star rating. We are delighted that you enjoyed the hotel's modern colonial design and atmosphere, as well as the service and comfort during your stay. Your satisfaction motivates us to continuously improve the quality of our service and provide you with even more memorable experiences. We hope to welcome you back to Surabaya Royal Palace Hotel again. Thank you once again, The Customer Relations Team.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 11 week(s) ago
What a wonderful stay! The room was very clean, the air conditioning was cool, and the bed was incredibly soft, making for a good night's sleep. The staff was friendly and helpful. The location is strategically located near the toll gate and shopping center. I will definitely be back.
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1 people find it helpful
Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continue striving to improve the quality of our service and provide memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team
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B***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
A hotel with a warm and soft atmosphere. The lobby and restaurant are spacious, with a wide variety of dishes, mostly local flavors, and the food is delicious. My favorite spot is the lobby, with its relaxed sofas and chairs, making me feel like I'm relaxing at home. The coffee and pastries in the lobby are delicious. There's a spacious and comfortable kids' playground. I'll stay again with my family next time.
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1 people find it helpful
Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team
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M***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
I absolutely love the aesthetic, luxurious, and serene atmosphere. The pool is clean, and the breakfast is delicious and varied. The staff is friendly and the service is fast. Thank you for the excellent service.
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Accommodation's Reply
04 Nov 2026
Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team
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Number of reviews per page
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40
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