What is normal check-in & check-out time at Rich Palace?

The standard check-in time at Rich Palace is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Rich Palace?

Rich Palace is a 5.0-star hotel.

How many rooms are available at Rich Palace?

Rich Palace has 206 rooms in total.

Does Rich Palace have a swimming pool?

Yes, a swimming pool is available at Rich Palace.

What do past guests say about Rich Palace?

Rich Palace is well-known for its Room Comfort, Location, Service and Facilites, as reviewed by verified Traveloka guests.

Rich Palace

Name: Rich Palace
Address: Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60226, Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Jawa Timur, 60226, Indonesia
Rating: 9.2

Hotels

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9,2

/10

Exceptional

16 reviews

What Guests Say About Their Stay

S***a

10,0

/ 10

Fun and engaging. The food is delicious, both from the restaurant and room service. Cleanliness is ⭐⭐⭐⭐⭐. Close to Pakuwon Mall.

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I***h

10,0

/ 10

The staff are all friendly and polite. The food is delicious. The rooms and bathrooms are clean.

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A***a

10,0

/ 10

The food was absolutely incredible! Every dish was richly flavored and cooked to perfection. The ambiance was elegant. Other hotel facilities are complete, including a gym, a large swimming pool, and even a spacious and clean playground. Highly recommended for families with small children.

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M***a

10,0

/ 10

I absolutely love the aesthetic, luxurious, and serene atmosphere. The pool is clean, and the breakfast is delicious and varied. The staff is friendly and the service is fast. Thank you for the excellent service.

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In the Area

See Map

Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60226

Main Facilities

What's around Rich Palace

Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60226

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Discover More About Rich Palace

General Information

Rich Palace is a 5-star hotels that has been welcoming guests since 2026. The accommodation went through a renovation in 2026. There are 206 rooms spread across 28 floors.

Location

Located at Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226 in Surabaya, Indonesia. Those looking to explore will find Dynasty Water Park, Museum Sunan Giri, and Tugu Trias UKS nearby.

Facilities & Amenities

Rich Palace has Outdoor pool, Poolside bar, Children play area, Swimming pool, Laundry service, and more.

Business Facilities

For guests traveling for work, Rich Palace has Meeting facilities and Printer available.

Dining

Guests can stop by the café.

Contact

Email: dos@richpalacehotel.com
Phone number: +6285733897150

All facilities in Rich Palace

Facility

Outdoor pool

Poolside bar

Children play area

Swimming pool

Others

Meals & Dining

Breakfast
Poolside Bar
Café

Public Facilities

Coffee/Tea in common areas
Elevator
Safety deposit box
Coffee shop
Room service
Restaurant

Nearby Facilities

Grocery store
Supermarket
ATM/Bank

Accommodation Facilities

Car park
Smoking area
Rooftop terrace

Guest Services

Luggage storage
Medical service
Express check-out
Front desk
Concierge
Bellboy service
Laundry Service
Express check-in
24-hour security
Doorman
24-hour front desk

Activity & Leisure

Children's play area
Outdoor pool

Accessibility

Wheelchair accessible
Accessible parking

Connectivity

Wi-Fi
LAN Internet access
Wi-Fi in public areas

Business Facilities

Printer
Meeting facilities

Transportation

Secure parking

Accommodation Policy & General Information in Rich Palace

IMPORTANT_NOTICE

Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility Notice
Gym, Lobby, Lounge, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 8-8-2026 to 31-12-2026.

Minimum Age for Check-in Policy
Minimum age to check-in is 16. Minor guests must be accompanied by adults upon check-in.

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Rich Palace	206
Number of floors in Rich Palace	28
Another facilities in Rich Palace	Breakfast, Poolside Bar, Café, Coffee/Tea in common areas, Elevator

More Reviews from Other Guests in Rich Palace

Overall Ratings & Reviews Rich Palace

Traveloka (16)

9,2

Exceptional

From 16 reviews

Provided by travelers on

Cleanliness

9,3

Room Comfort

9,5

Meal

9,1

Location

9,5

Service and Facilites

9,5

People often mention about Rich Palace

All

Family Friendly (2)

Ambiance (2)

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Traveler Reviews Rich Palace

Number of reviews per page

20

40

Customer reviews

S***a

10,0

/10

Reviewed 5 day(s) ago

Fun and engaging. The food is delicious, both from the restaurant and room service. Cleanliness is ⭐⭐⭐⭐⭐. Close to Pakuwon Mall.

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Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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CH

Chiang H.

10,0

/10

Reviewed 1 week(s) ago

Very cozy, excellent. We will stay at Rich Palace again.

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Find this review helpful?

Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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I***h

Leisure

10,0

/10

Reviewed 1 week(s) ago

The staff are all friendly and polite. The food is delicious. The rooms and bathrooms are clean.

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Find this review helpful?

Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continue striving to improve the quality of our service and provide memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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A***a

Staycation

10,0

/10

Reviewed 11 week(s) ago

The food was absolutely incredible! Every dish was richly flavored and cooked to perfection. The ambiance was elegant. Other hotel facilities are complete, including a gym, a large swimming pool, and even a spacious and clean playground. Highly recommended for families with small children.

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+2

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Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you so much for choosing Surabaya Royal Palace Hotel and giving us a 5-star rating. We are delighted that you enjoyed the hotel's modern colonial design and atmosphere, as well as the service and comfort during your stay. Your satisfaction motivates us to continuously improve the quality of our service and provide you with even more memorable experiences. We hope to welcome you back to Surabaya Royal Palace Hotel again. Thank you once again, The Customer Relations Team.

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A***a

Leisure

9,4

/10

Reviewed 11 week(s) ago

What a wonderful stay! The room was very clean, the air conditioning was cool, and the bed was incredibly soft, making for a good night's sleep. The staff was friendly and helpful. The location is strategically located near the toll gate and shopping center. I will definitely be back.

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1 people find it helpful

Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continue striving to improve the quality of our service and provide memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

See original

B***e

10,0

/10

Reviewed 11 week(s) ago

A hotel with a warm and soft atmosphere. The lobby and restaurant are spacious, with a wide variety of dishes, mostly local flavors, and the food is delicious. My favorite spot is the lobby, with its relaxed sofas and chairs, making me feel like I'm relaxing at home. The coffee and pastries in the lobby are delicious. There's a spacious and comfortable kids' playground. I'll stay again with my family next time.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.