The hotel is located right near Narita Airport, making it incredibly convenient to get there, and they offer a constant shuttle service. Because it's so close to the airport, there aren't many entertainment options nearby, but the hotel still has plenty of amenities, including restaurants and souvenir shops. The price is reasonable, the rooms are more spacious than other hotels in Tokyo, have beautiful views, and are clean. Overall, it's a 10/10 for anyone needing accommodation near the airport.

The staff was very friendly and helpful. Been here for the second time and definitely will come back to stay here if I visit Tokyo again.

The staff is super friendly, service is really 5-star, and also the restaurant has plenty of choices.

No complaints whatsoever, the welcome, the service, the attentiveness, frankly everything was impeccable, thank you to the whole Richmond team, a big thank you.

Great location and excellent service. The hotel is very convenient for shopping in Shinjuku, just a short walk to major stores and train stations. The staff are friendly, polite, and always willing to help. A comfortable and pleasant stay overall.

Great hotel near the airport. There is a shuttle bus provided at Terminal 2 bus bay. The hotel also provides a shuttle bus to the nearby mall. Staff are very friendly and helpful, especially the luggage handlers. They carry it all the way to the room, and you can arrange for them to help bring it down to the lobby as well.

The service is excellent. I always stay at this hotel when I travel to Japan. The staff are friendly, attentive, and I will definitely stay here again if I come to Japan again. The price is affordable, the accommodation is good, and it's conveniently located.

My 4th time here. I love this hotel. I can get everything I need easily. Nice staff. Easy access and transport to city and airport.