Citadines on Bourke Melbourne

Staff was very helpful .. the girl if the desk ( her name was Saraf) upgraded my room . It was my mum ‘s first visit to Melbourne and she loved her stay .

Great location. Well-appointed kitchenette - two saucepans, colander and a frying pan with a good range of kitchen utensils and crockery. Other than the one teaspoon provided cutlery was also plentiful. Housekeeping is every second day and is “hit and miss”; ie, the kitchen sink wasn’t cleaned and on the first occasion replacement dishwashing powder wasn’t left (thankfully Reception has a supply of this and other items). On the second occasion, rather than leaving two sachets of dishwashing powder they left two sachets of laundry powder (my room did not have a washing machine). A simple mistake? Possibly - but when I took the laundry powder to Reception to have it swapped for dishwashing powder the Receptionist’s reaction lead me to believe that such mistakes are not unusual. On about day three of my stay, a light bulb in one of the two lights in the kitchen blew. On my way out that morning, I reported the matter to Reception and asked that the bulb be replaced. As there were two lights in the kitchen I was very specific about which one needed changing; ie, the one on the right-hand side, nearest the pantry. On my return, I found a card from Building Maintenance on the kitchen bench showing the bulb had been replaced. It had not. I took a photo and returned to Reception where both the Receptionist and Duty Manager were not impressed. Light bulb promptly fixed. TV volume wouldn’t go past “8”. Didn’t bother me as I prefer radio and reading.

Central location. Clean room.

Centrally located but without the city noise. And great gym on site

Great staff and parking

Power to the entire hotel went out at around midday on the second day of my stay, they had no idea why, couldn't provide an estimated time of when the power would be turned back on. It eventually turned back on later that night, guests weren't informed why it occurred or if it would happen again, and weren't provided with any form of compensation for the issue.

Highly recommend

You stated exclusive gold benefits wine bottle on arrival and free upgrade if available. Please don’t promise that can’t be delivered. The toilet seat was dirty and unusable and I have to ask for cleaning. Room make up was not done during my two nights stay. I probably will not stay here.

Always our favourite place to stay. Tram stop minutes away and close to restaurants and shopping. Our bedside lamp didn’t work and the kitchen was short of a cleaning cloth. As was explained to me the lamps are too old to be fixed and it took two tries to get a cleaning cloth. Apart from that the staff are always helpful and our room was spacious and comfortable.

This is the place to stay in Melbourne. The rooms were exceptionally presented,checkin was smooth and staff always helpful. Temperature in the rooms was easy to control and felt comfortable. Thanks to great reviews before me that make me book this place for my first trip to Melborne.

All ggreat

All good

Customer Service from the boys and girls at the front desk was first class - great pool and right in the heart of the city - rooms have everything you need - highly recommend

Great friendly staff. Great central location.

Great location with transport options right outside on Bourke Street.

The hotel website is awful I gave up and used Wotif even though a loyalty club member. They have all my details and check in is a repeat process. Annoying. Rooms clean but could use a paint brush. Bed and shower great. Parking great. Good value at what I paid for it even with the check in slowness

Always enjoy staying in this hotel. Staff are lovely, location is great and it’s good value.

very nice hotel would stay here again

Benjamin was wonderful! A great asset.

Love the location, great apartment. I will 100% stay again