The Westin Ottawa

Hotels
8.9
/10
Exceptional
1,043 reviews

What Guests Say About Their Stay

Luigina

10.0
/ 10
The hotel was fabulous… the breakfast restaurant was amazing.. the westin hotel is connected to the shopping mall so it was super convenient…just what we wanted

RORY

10.0
/ 10
I will admit that my expectations were mediocre for this hotel, and they continually surprised me. Every single staff member I interacted with was so professional and genuinely helpful. You can tell there’s a strong management presence on the ground floor. Very customer service oriented. The hotel is refreshed and clean. It’s got a Starbucks in the lobby and the little restaurant they have there had a fantastic, like really really really fantastic buffet. I also had another meal there and it was also really actually good. And wasn’t outrageously expensive either. Parking was also easy and accommodating. I use the pool facility as well and it was incredibly clean. Same with the gym. I would highly recommend this hotel to anyone who is coming through town.

ALANA

10.0
/ 10
Excellent customer service. We were stuck in Ottawa for an extra day due to an ice storm. I was so worried that we wouldn't be able to book the room for an additional day. We were so lucky and staff were super kind and accommodating. I love that CF Rideau Centre is connected to the hotel. We spent a great day shopping!
In the Area
See Map
11 Colonel By Dr, Ottawa, Ontario, Canada, K1N 9H4

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Westin Ottawa is a hotel is located at Ottawa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Westin Ottawa

11 Colonel By Dr, Ottawa, Ontario, Canada, K1N 9H4
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Lobby The Westin Ottawa
Lobby 2 The Westin Ottawa

Discover More About The Westin Ottawa

Location


The Westin Ottawa is a hotel is located at Ottawa.

About The Westin Ottawa

From business event to corporate gathering, The Westin Ottawa provides complete services and facilities that you and your colleagues need.

Are you a shopaholic? Staying at The Westin Ottawa will surely spoil you for numerous shopping centers nearby.

Not all hotel allow guests with pets, but The Westin Ottawa welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

The Westin Ottawa is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Westin Ottawa.

All facilities in The Westin Ottawa

Swimming Pool The Westin Ottawa
Swimming Pool
Entertainment Facility The Westin Ottawa
Entertainment Facility
Fitness Center The Westin Ottawa
Fitness Center
Functional Hall The Westin Ottawa
Functional Hall
Lobby The Westin Ottawa
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Fitness center
  • Shops
  • Spa
  • Sauna

Accessibilty

  • Braille or raised signage
  • Accessibility equipment
  • Accessible parking
  • Wheelchair accessible
  • Disabled access friendly

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Business center

General

  • Fireplace in lobby
  • Banquet
  • Ballroom
  • Reception hall

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service
  • Bicycle rental
  • Valet parking (surcharge)

Nearby Facilities

  • Gift shop
  • Shops
  • ATM/Banking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Westin Ottawa

Translate
Important Note
  • Pool access available from 6:30 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00

  • Fee for to-go breakfast: approximately CAD 6 to 40 for adults, and CAD 5 to 25 for children
  • Fee for in-room wireless internet: CAD 10.95 per day (rates may vary)
  • Covered valet parking fee: CAD 62 per day (in/out privileges)
  • Offsite parking fee: CAD 33 per day (0.1 mi away; open 24 hours)
  • Late check-out fee: CAD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), Contactless check-out is available, LGBTQIA+ friendly, Parking height restrictions apply, Contactless check-in is available, Essential workers only - NO

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Westin Ottawa
492
Number of floors in The Westin Ottawa
24
Another facilities in The Westin Ottawa
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in The Westin Ottawa

What are available facilities at The Westin Ottawa?
There are top facilites at The Westin Ottawa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Westin Ottawa?
The standard check-in time at The Westin Ottawa is starting from From 16:00 while the latest check-out time is at Before 12:00
Does The Westin Ottawa provide breakfast?
Yes, The Westin Ottawa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Westin Ottawa?
The Westin Ottawa is a 4.0-star hotel.
How many floors does The Westin Ottawa have?
The Westin Ottawa has 24 floors.
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More Reviews from Other Guests in The Westin Ottawa

Overall Ratings & Reviews The Westin Ottawa

Traveloka (3)
Other sources (1,040)
9.0
Exceptional
From 1,040 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Ottawa

Number of reviews per page
20
40
Top reviews
Brandon
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay. Very nice staff
Luigina
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was fabulous… the breakfast restaurant was amazing.. the westin hotel is connected to the shopping mall so it was super convenient…just what we wanted
Hannah
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean friendly staff
Ting Wai
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They were doing renovation in the morning during one of our stay, no warning, no nothing. It is unacceptable and inconsiderate on our last day. Staff is friendly, but the room is a little older than most modern hotel. But my trip got ruined as I didn't get a good sleep on the last day.
Renelle
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room still has carpeting. Would much prefer laminate/ wood flooring. Items left behind from previous occupants. The bedding and mattress was not as luxurious as the Westin once had. They didn’t come to freshen the room until 4pm. At that point we declined.
RORY
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I will admit that my expectations were mediocre for this hotel, and they continually surprised me. Every single staff member I interacted with was so professional and genuinely helpful. You can tell there’s a strong management presence on the ground floor. Very customer service oriented. The hotel is refreshed and clean. It’s got a Starbucks in the lobby and the little restaurant they have there had a fantastic, like really really really fantastic buffet. I also had another meal there and it was also really actually good. And wasn’t outrageously expensive either. Parking was also easy and accommodating. I use the pool facility as well and it was incredibly clean. Same with the gym. I would highly recommend this hotel to anyone who is coming through town.
Read More
Christine
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The overall stay was good, but the mattress is very stiff!
ALANA
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent customer service. We were stuck in Ottawa for an extra day due to an ice storm. I was so worried that we wouldn't be able to book the room for an additional day. We were so lucky and staff were super kind and accommodating. I love that CF Rideau Centre is connected to the hotel. We spent a great day shopping!
Marcus
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was great
Amanda
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good location but parking expensive. Pool was cold. Someone was smoking weed on our floor, it smelled so bad! Huge line up to check in, took forever. Rooms a bit dated. The rest was good!
Randolph Lee
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location connected to Rideau mall and steps from Byward market. great staff. Decent gym. Pool was a little crowded but great to have the amenities. Would recommend
Marjorie
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The mall is attached to the hotel.
Sven
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything is nearby, we never moved the car. If you are ok to walk and dress for it I you need no car to get to anywhere. Transit or taxi are alternate
Loan
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Friendly staff
Jeffrey
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was just fine, nothing overly impressive. I noticed lots of stray hairs around our room, and the sitting chairs were filthy. Toilet was also an issue as it wouldn't fully flush. Keep in mind this is a family-friendly hotel which means the pool is constantly occupied by children. If you are looking for a quiet experience enjoying the pool/hot tub, I would suggest you book something else.
Read More
Linxin
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

o
Tanya Louise
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Love that it attached to the Rideau Mall! Sad that the hot tub was not working properly. Was really looking forward to a good relaxing soak.
Wendi
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

As soon as you walk in you feel you are in an upscale hotel. The staff is very welcoming and accommodating. The hotel is easy to navigate. We particularly loved, the pool, the hot tub, the sauna room. There is also inside access to the Rideau Mall. Our room had a beautiful view of Parliament which was a really great view as the sun was setting. We will be back for sure.
Read More
Wallace
icon-with Children
with Children
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Missing towels, no body wash, sink and bathtub drain was extremly slow to drain, leaving our feet in washed water.
Tracey
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

For the price. The room was very small and needed to be renovated. I stayed in this hotel previously 23 years ago and the room looked exactly the same. The parking was terrible, it took us over an hour to find parking in the parking garage.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Westin Ottawa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Westin Ottawa

Traveloka (3)
Other sources (1,040)
9.0
Exceptional
From 1,040 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Ottawa

Number of reviews per page
20
40
Top reviews
Brandon
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great stay. Very nice staff
Luigina
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel was fabulous… the breakfast restaurant was amazing.. the westin hotel is connected to the shopping mall so it was super convenient…just what we wanted
Hannah
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean friendly staff
Ting Wai
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They were doing renovation in the morning during one of our stay, no warning, no nothing. It is unacceptable and inconsiderate on our last day. Staff is friendly, but the room is a little older than most modern hotel. But my trip got ruined as I didn't get a good sleep on the last day.
Renelle
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room still has carpeting. Would much prefer laminate/ wood flooring. Items left behind from previous occupants. The bedding and mattress was not as luxurious as the Westin once had. They didn’t come to freshen the room until 4pm. At that point we declined.
RORY
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I will admit that my expectations were mediocre for this hotel, and they continually surprised me. Every single staff member I interacted with was so professional and genuinely helpful. You can tell there’s a strong management presence on the ground floor. Very customer service oriented. The hotel is refreshed and clean. It’s got a Starbucks in the lobby and the little restaurant they have there had a fantastic, like really really really fantastic buffet. I also had another meal there and it was also really actually good. And wasn’t outrageously expensive either. Parking was also easy and accommodating. I use the pool facility as well and it was incredibly clean. Same with the gym. I would highly recommend this hotel to anyone who is coming through town.
Read More
Christine
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The overall stay was good, but the mattress is very stiff!
ALANA
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent customer service. We were stuck in Ottawa for an extra day due to an ice storm. I was so worried that we wouldn't be able to book the room for an additional day. We were so lucky and staff were super kind and accommodating. I love that CF Rideau Centre is connected to the hotel. We spent a great day shopping!
Marcus
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was great
Amanda
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Good location but parking expensive. Pool was cold. Someone was smoking weed on our floor, it smelled so bad! Huge line up to check in, took forever. Rooms a bit dated. The rest was good!
Randolph Lee
icon-with Friends
with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great location connected to Rideau mall and steps from Byward market. great staff. Decent gym. Pool was a little crowded but great to have the amenities. Would recommend
Marjorie
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The mall is attached to the hotel.
Sven
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything is nearby, we never moved the car. If you are ok to walk and dress for it I you need no car to get to anywhere. Transit or taxi are alternate
Loan
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Friendly staff
Jeffrey
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was just fine, nothing overly impressive. I noticed lots of stray hairs around our room, and the sitting chairs were filthy. Toilet was also an issue as it wouldn't fully flush. Keep in mind this is a family-friendly hotel which means the pool is constantly occupied by children. If you are looking for a quiet experience enjoying the pool/hot tub, I would suggest you book something else.
Read More
Linxin
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

o
Tanya Louise
icon-
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Love that it attached to the Rideau Mall! Sad that the hot tub was not working properly. Was really looking forward to a good relaxing soak.
Wendi
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

As soon as you walk in you feel you are in an upscale hotel. The staff is very welcoming and accommodating. The hotel is easy to navigate. We particularly loved, the pool, the hot tub, the sauna room. There is also inside access to the Rideau Mall. Our room had a beautiful view of Parliament which was a really great view as the sun was setting. We will be back for sure.
Read More
Wallace
icon-with Children
with Children
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Missing towels, no body wash, sink and bathtub drain was extremly slow to drain, leaving our feet in washed water.
Tracey
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

For the price. The room was very small and needed to be renovated. I stayed in this hotel previously 23 years ago and the room looked exactly the same. The parking was terrible, it took us over an hour to find parking in the parking garage.
Number of reviews per page
20
40