The Westin Ottawa

Hotels
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8.9
/10
Exceptional
1,047 reviews

What Guests Say About Their Stay

Natacha

10.0
/ 10
Clean , friendly staff and well located, direct access to the mall and close to restaurants & attractions

Daphne

10.0
/ 10
Our room was always cleaned. The common areas were clear of clutter and clean. The coffee shop and breakfast/brunch restaurant buffet was great.

Philippe

10.0
/ 10
We needed an extra bed and they did all for us to be happy. Rooms are huge and everything is top quality and perfect
In the Area
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11 Colonel By Dr, Ottawa, Ontario, Canada, K1N 9H4

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
The Westin Ottawa is a hotel is located at Ottawa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Westin Ottawa

11 Colonel By Dr, Ottawa, Ontario, Canada, K1N 9H4
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Lobby The Westin Ottawa
Lobby 2 The Westin Ottawa

Discover More About The Westin Ottawa

General


Near Byward Market Square

Location


With a stay at The Westin Ottawa, you'll be centrally located in Ottawa, steps from Rideau Canal and Rogers Centre Ottawa. This hotel is 0.4 mi (0.6 km) from Byward Market Square and 0.4 mi (0.6 km) from University of Ottawa.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Rideau Canal - 0.1 km / 0.1 mi
Rogers Centre Ottawa - 0.1 km / 0.1 mi
Rideau Centre - 0.1 km / 0.1 mi
Rideau Mall - 0.1 km / 0.1 mi
Ottawa Art Gallery - 0.2 km / 0.2 mi
National War Memorial - 0.3 km / 0.2 mi
Ottawa Locks 1-8 - 0.3 km / 0.2 mi
Department of National Defense - 0.4 km / 0.2 mi
Confederation Park - 0.4 km / 0.2 mi
National Arts Centre - 0.4 km / 0.2 mi
Elgin Street - 0.4 km / 0.2 mi
Major's Hill Park - 0.4 km / 0.3 mi
Confederation Square - 0.4 km / 0.3 mi
Sparks Street Mall - 0.4 km / 0.3 mi
Embassy of the United States - 0.5 km / 0.3 mi

The preferred airport for The Westin Ottawa is Ottawa International Airport (YOW) - 15.8 km / 9.8 mi

Renovations


The property will be renovating from May 26 2026 to December 1 2026 (completion date subject to change). The following areas are affected:

  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Facilities


Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities


Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Ottawa? This hotel has 473612 square feet (44000 square meters) of space consisting of conference space and meeting rooms.

Dining


Grab a bite at Daly's Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are served on weekdays from 7:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.

Rooms


Make yourself at home in one of the 492 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

All facilities in The Westin Ottawa

Swimming Pool The Westin Ottawa
Swimming Pool
Entertainment Facility The Westin Ottawa
Entertainment Facility
Fitness Center The Westin Ottawa
Fitness Center
Functional Hall The Westin Ottawa
Functional Hall
Lobby The Westin Ottawa
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Fitness center
  • Shops
  • Spa
  • Sauna

Accessibilty

  • Braille or raised signage
  • Accessibility equipment
  • Accessible parking
  • Wheelchair accessible
  • Disabled access friendly

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms
  • Business center

General

  • Fireplace in lobby
  • Banquet
  • Ballroom
  • Reception hall

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service
  • Bicycle rental
  • Valet parking (surcharge)

Nearby Facilities

  • Gift shop
  • Shops
  • ATM/Banking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Westin Ottawa

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Westin Ottawa
492
Number of floors in The Westin Ottawa
24
Another facilities in The Westin Ottawa
Laundry service, Multilingual staff, Express check-in, Newspaper in lobby, Wedding service

Frequently asked question in The Westin Ottawa

What are available facilities at The Westin Ottawa?
There are top facilites at The Westin Ottawa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Westin Ottawa?
The standard check-in time at The Westin Ottawa is starting from From 16:00 while the latest check-out time is at Before 12:00
Does The Westin Ottawa provide breakfast?
Yes, The Westin Ottawa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Westin Ottawa have?
The Westin Ottawa is a 4.0-star hotel.
How many floors does The Westin Ottawa have?
The Westin Ottawa has 24 floors.
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More Reviews from Other Guests in The Westin Ottawa

Overall Ratings & Reviews The Westin Ottawa

Traveloka (3)
Other sources (1,044)
9.0
Exceptional
From 1,044 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Ottawa

Number of reviews per page
20
40
Top reviews
Natacha
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean , friendly staff and well located, direct access to the mall and close to restaurants & attractions
Hammad
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good hotel. Love the elevator system
zachary
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was perfect
Philippe
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All good, but hot water was not so hot, probably just a temporary problem...
Daphne
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our room was always cleaned. The common areas were clear of clutter and clean. The coffee shop and breakfast/brunch restaurant buffet was great.
Philippe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We needed an extra bed and they did all for us to be happy. Rooms are huge and everything is top quality and perfect
Adriana
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Smell of mould everywhere. In my room it was impossible to breathe or sleep. The hotel offered no help at first but after more complaints they sent an air purifying machine. It did not remove the smell entirely but it eased it some so I could rest after one sleepless night. They were renovating on our floor (18th) which we were not warned in advance about. It was impossible to rest during the day as the noise was constant. The hotel offered no compensation for all this inconvenience. We had 2 rooms, a party of 3
Read More
Jennifer
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nicole the reception desk was amazing.
Judy
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I was there just two nights. I remember the room being cleaner in the past. Someone dropped lots of popcorn under the pull out couch. I like the shampoo and conditioner. Rooms are quiet. I DO NOT LIKE THE BUMBS AND DRUGS right outside the Hotel. The stench of urine gagged me! Ottawa was always my favorite City. Not anymore!! Rideau street is a *^+* hole. Love by Ward market but it’s gross getting there. CLEAN IT UP OTTAWA!!! Thank goodness the elevators are designed safe. Love that!! Room was spacious
Read More
Marie-Lise
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff is very friendly. The room was clean and spacious. The security of the hotel is great. In order to make it easy, customers should choose to park in the red parking.
Brandon
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay. Very nice staff
Luigina
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was fabulous… the breakfast restaurant was amazing.. the westin hotel is connected to the shopping mall so it was super convenient…just what we wanted
Hannah
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean friendly staff
Ting Wai
icon-with Children
with Children
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

They were doing renovation in the morning during one of our stay, no warning, no nothing. It is unacceptable and inconsiderate on our last day. Staff is friendly, but the room is a little older than most modern hotel. But my trip got ruined as I didn't get a good sleep on the last day.
Renelle
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room still has carpeting. Would much prefer laminate/ wood flooring. Items left behind from previous occupants. The bedding and mattress was not as luxurious as the Westin once had. They didn’t come to freshen the room until 4pm. At that point we declined.
RORY
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I will admit that my expectations were mediocre for this hotel, and they continually surprised me. Every single staff member I interacted with was so professional and genuinely helpful. You can tell there’s a strong management presence on the ground floor. Very customer service oriented. The hotel is refreshed and clean. It’s got a Starbucks in the lobby and the little restaurant they have there had a fantastic, like really really really fantastic buffet. I also had another meal there and it was also really actually good. And wasn’t outrageously expensive either. Parking was also easy and accommodating. I use the pool facility as well and it was incredibly clean. Same with the gym. I would highly recommend this hotel to anyone who is coming through town.
Read More
Christine
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The overall stay was good, but the mattress is very stiff!
ALANA
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent customer service. We were stuck in Ottawa for an extra day due to an ice storm. I was so worried that we wouldn't be able to book the room for an additional day. We were so lucky and staff were super kind and accommodating. I love that CF Rideau Centre is connected to the hotel. We spent a great day shopping!
Marcus
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was great
Amanda
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good location but parking expensive. Pool was cold. Someone was smoking weed on our floor, it smelled so bad! Huge line up to check in, took forever. Rooms a bit dated. The rest was good!
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Westin Ottawa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews The Westin Ottawa

Traveloka (3)
Other sources (1,044)
9.0
Exceptional
From 1,044 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Westin Ottawa

Number of reviews per page
20
40
Top reviews
Natacha
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean , friendly staff and well located, direct access to the mall and close to restaurants & attractions
Hammad
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good hotel. Love the elevator system
zachary
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was perfect
Philippe
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All good, but hot water was not so hot, probably just a temporary problem...
Daphne
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our room was always cleaned. The common areas were clear of clutter and clean. The coffee shop and breakfast/brunch restaurant buffet was great.
Philippe
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We needed an extra bed and they did all for us to be happy. Rooms are huge and everything is top quality and perfect
Adriana
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Smell of mould everywhere. In my room it was impossible to breathe or sleep. The hotel offered no help at first but after more complaints they sent an air purifying machine. It did not remove the smell entirely but it eased it some so I could rest after one sleepless night. They were renovating on our floor (18th) which we were not warned in advance about. It was impossible to rest during the day as the noise was constant. The hotel offered no compensation for all this inconvenience. We had 2 rooms, a party of 3
Read More
Jennifer
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nicole the reception desk was amazing.
Judy
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I was there just two nights. I remember the room being cleaner in the past. Someone dropped lots of popcorn under the pull out couch. I like the shampoo and conditioner. Rooms are quiet. I DO NOT LIKE THE BUMBS AND DRUGS right outside the Hotel. The stench of urine gagged me! Ottawa was always my favorite City. Not anymore!! Rideau street is a *^+* hole. Love by Ward market but it’s gross getting there. CLEAN IT UP OTTAWA!!! Thank goodness the elevators are designed safe. Love that!! Room was spacious
Read More
Marie-Lise
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff is very friendly. The room was clean and spacious. The security of the hotel is great. In order to make it easy, customers should choose to park in the red parking.
Brandon
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great stay. Very nice staff
Luigina
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The hotel was fabulous… the breakfast restaurant was amazing.. the westin hotel is connected to the shopping mall so it was super convenient…just what we wanted
Hannah
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Clean friendly staff
Ting Wai
icon-with Children
with Children
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

They were doing renovation in the morning during one of our stay, no warning, no nothing. It is unacceptable and inconsiderate on our last day. Staff is friendly, but the room is a little older than most modern hotel. But my trip got ruined as I didn't get a good sleep on the last day.
Renelle
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room still has carpeting. Would much prefer laminate/ wood flooring. Items left behind from previous occupants. The bedding and mattress was not as luxurious as the Westin once had. They didn’t come to freshen the room until 4pm. At that point we declined.
RORY
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I will admit that my expectations were mediocre for this hotel, and they continually surprised me. Every single staff member I interacted with was so professional and genuinely helpful. You can tell there’s a strong management presence on the ground floor. Very customer service oriented. The hotel is refreshed and clean. It’s got a Starbucks in the lobby and the little restaurant they have there had a fantastic, like really really really fantastic buffet. I also had another meal there and it was also really actually good. And wasn’t outrageously expensive either. Parking was also easy and accommodating. I use the pool facility as well and it was incredibly clean. Same with the gym. I would highly recommend this hotel to anyone who is coming through town.
Read More
Christine
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The overall stay was good, but the mattress is very stiff!
ALANA
icon-Family
Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent customer service. We were stuck in Ottawa for an extra day due to an ice storm. I was so worried that we wouldn't be able to book the room for an additional day. We were so lucky and staff were super kind and accommodating. I love that CF Rideau Centre is connected to the hotel. We spent a great day shopping!
Marcus
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was great
Amanda
icon-with Children
with Children
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Good location but parking expensive. Pool was cold. Someone was smoking weed on our floor, it smelled so bad! Huge line up to check in, took forever. Rooms a bit dated. The rest was good!
Number of reviews per page
20
40