Ruby LUCY HOTEL LONDON by IHG

In an amazing area. Team was very friendly and helpful.

Great place, lovely room and nice staff

Great visit and friendly staff.

Everything about this hotel was top notch! From the extremely helpful and friendly staff members - upon check in/out and spending 10 minutes to find an electrical converter so we could charge our devices - a spotless comfortable and quiet room, fantastic delicious breakfast, outside spaces to enjoy at your leisure and a bustling pedestrian street with a great vibe close to Waterloo station. The breakfast was perfect, including barista made double shot cappuccinos, yum. There is not one thing I could possibly fault. We will most definitely return and recommend to others. Thanks for a wonderful stay!

Won’t be back

Beautiful hotel, room spacious and immaculately clean, staff very friendly and professional, looking forward to staying again.

Super cute hotel! Funky decor, clean, comfortable. The shower was glass and open to the room with a curtain that could be shut, but one side is still clear glass so keep in mind if you want more privacy. Not sure if all rooms have this, though. A/C was great. Outlets are next to bed for charging devices. Very nice staff. VERY cool bar and lounge area. It’s located on a street that is mainly for pedestrians, with restaurants, pubs, and shops. Very nice area for just hanging out. Easy to get transportation to explore this very walkable city! Would stay again and definitely recommend!

We enjoyed our stay at The Ruby Lucy. The check in system was very efficient. The staff were friendly and supportive. The bar service was a little slow at times, but they were always apologetic for the delay. The room was extremely comfortable and clean. Howeve, I would have preferred tea/coffee facilities in my room instead of in a communal area. This would have enabled easier access whenever required. Our overall stay was very good and I would definitely choose this hotel again.

Great location, yet very quiet even though on a street with lots of bars and restaurants. Breakfast was fantastic and staff are very friendly.

Lovely hotel and room was spotless. All the staff we met were friendly and helpful. Would definitely stay again.

Ruby Hotels have personality and lovely rooms. Stayed at quite a few - they never disappoint

Very glad we booked the balcony, ended our evening with a very tasty cocktail from the bar outside watching the world go by. Everyone that worked there were really friendly. The room was lovely and airy, and having a Marshall speaker to connect to was a great touch. The room was quite bright in the morning, because everything in there is white, this wasn’t a problem for us at all as I always sleep with an eye mask anyway. A brilliant location, on a really vibrant street with some great amenities nearby. We will definitely come again when next in London!

Clean room, good location, helpful staff. Would definitely recommend and would stay here again next time I visit London.

Perfect central location for walking, seeing the sights and taking the train or buses around the city! Breakfast was great with a good selection. Croissants were amazing!! Rooms are tiny with an open glass shower.. curtain only shields the bed. Air con needs instructions printed on the wall. Limited space in the room so decorative speaker and amp could go providing additional space. Definitely would stay here again and recommend the hotel to others!

I stay in this hotel for 1 day.it was really nice and clean and tidy hotel.staff was really friendly. And the good thing about that hotel it located in the heart of city where outside busy with friendly people the always waves you when you look out from the window. Shower is really good specially for couples. Definitely stay there next time .highly recommend this hotel.thanks

Absolutely—I’d include it in the section about the missing room amenities, as it really reinforces how odd the experience was. I stayed at Ruby Lucy for two nights this week, paying £342 per night, and unfortunately it was one of the most disappointing hotel experiences I’ve had. The first frustration came at check-in. Everything is centred around digital self check-in and creating your own room key. It’s not the warm welcome you’d expect at this price point, although I have to say the majority of the staff we encountered afterwards were genuinely lovely and very friendly. The rooms are incredibly small, and for over £340 a night I simply couldn’t believe what was missing. There was no bottled water, no tea or coffee making facilities, no fridge, no iron or ironing board, and not even basic bathroom items such as cotton wool pads or buds. When I questioned this, I was told, “That’s the concept.” Unfortunately, it’s a concept I just don’t understand. Having to get dressed every morning and walk down the corridor just to make an instant Nescafé coffee in a paper cup felt ridiculous for a hotel charging this kind of money. Even more bizarre was discovering that if you wanted to iron your clothes, you were expected to do so on an ironing board positioned in the corridor opposite the lifts. I genuinely couldn’t believe that guests paying over £340 a night were expected to stand ironing in a public hallway. We moved to a slightly larger room for the second night, which was app

Let down by cheap pillows, lack of a chair without a back and a fridge.

Great location, loved the balcony space, clean & modern room, friendly staff. The air conditioning worked well. Unfortunately there was no fridge in the room. Tea and coffee was in the corridor along with the ironing board. The noise at night from the street (there’s a busy pub opposite the hotel) was really loud into the early hours.

The Ruby Lucy hotel is decent for the price but I wouldn't call it a 4 star hotel. The rooms are VERY small. There isn't a proper enclosed washroom; the sink is outside the toilet in the room itself. The location is fantastic - just 10 minute walk from The London Eye and all the major tourist attractions. There are also great food options nearby. The location is really what you are paying for The staff are really friendly and helpful. Overall, would recommend if you are a tourist and are looking essentially for a place to sleep, but I really would classify this as more of a 3 star hotel.

As soon as we arrived we were greeted by a very energetic and smiley Emily, she was very friendly and made checking in a streamlined process. We had a Wow room on the 3rd floor which was very nice, only downside for us was a few ants in the room which we assume had come in from the balcony.. We enjoyed a drink in the lounge when we got back in the evening from our evening out, and made use of the maxi bar for hot drinks.. We paid extra to include breakfast, what we had was nice, but for us we're not sure it was great value for money. All in all a nice stay. Thank you.