Ruby LUCY HOTEL LONDON by IHG

Till belåtenhet

Understaffed. Hate using iPad to check yourself in. Put in disabled room with tiny low sink and no bed side table or lamp. No tea making facility in room (who wants to get dressed to make tea in a communal corridor then go back to bed?). Breakfast really poor. No plates, no yoghurt, no waiters, zero service. £25 for bread, jam and pastry? Employ some more people and actually provide a service. Won’t be going here again.

Amazing staff, lovely clean room , great location. Just what was needed for our date night get away

Welcoming staff, cosy and comfy room

The staff were extremely lovely and helpful upon arrival, the room was spotless and beautifully kept. A very comfortable and cosy stay all-round.

Rooms were lovely…downside was the breakfast and hotel not excepting cash at all.

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Everything was stunning. Perfect service everything we needed

Decent room near Waterloo, Good choice of bars and restaurants in the area

Nice staff, comfy bed, great location on a nice street with lots of great cafes and food options

Das Zimmer war einfach aber sehr sauber und das Personal war sehr freundlich.

This is a hidden gem on the south bank. Loved the vibe of the hotel and the staff is awesome. The soap and shampoo smell incredible and the bed is large and comfy.

Modern fittings - Hotel is pleasantly quirky - Tea Coffee station with boiling water 24/7 - Lovely healthy breakfast and the staff were amazing

Le personnel est aux petits oignons, le lieu tres trendy et hyper accessible (Waterloo) et l hotel tres fun

Pleasant welcome, however do not identify status, upgrade or gift.

Spotless and comfortable

I was surprised how great this hotel is for an overnight stay. The location unbearable , 5 minutes easy walk to Waterloo station. Many restaurants and grocery stores right on the street. The staff were super polite, professional, friendly and helpful; the room is very clean with comfortable bed and pillows. The shower with good water pressures . The only suggestion is to install smart tv. Will definitely be back.

Great location, lovely staff. Hotel itself is a bit quirky and won’t to be everyone’s taste, rooms are a bit unconventional bathroom wise, and tea & coffee making facilities are outside in a communal area - but the bed was lovely & comfy. The bar is cosy for drinks, and doubles as the breakfast area - this is only continental, albeit a very nice one. We personally won’t stay here again.

Staff was excellent!

Clean, spacious room with nice decor and furniture. Comfortable space. Very attentive and kind staff. Highly recommend.