The Lensbury Resort

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8.4
/10
Very Good
1,003 reviews

What Guests Say About Their Stay

Gareth

10.0
/ 10
Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.

Rachael

10.0
/ 10
First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.

Shirin

10.0
/ 10
I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location. The staff were all very helpful and pleasant. The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom.
In the Area
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Broom Road, Richmond upon Thames, London, England, TW11 9NU

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Lensbury Resort is a good choice when you are visiting Richmond upon Thames. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Lensbury Resort

Broom Road, Richmond upon Thames, London, England, TW11 9NU
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Lobby The Lensbury Resort
Exterior 2 The Lensbury Resort

Discover More About The Lensbury Resort

General


Near Bushy Park

Location


Located in Teddington, The Lensbury Resort is a 5-minute drive from Bushy Park and 7 minutes from Twickenham Stadium. This spa hotel is 2.9 mi (4.7 km) from Hampton Court Palace and 4.9 mi (7.9 km) from Royal Botanic Gardens, Kew.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

River Thames - 0.5 km / 0.3 mi
Bushy Park - 1.8 km / 1.1 mi
Richmond Park - 2.4 km / 1.5 mi
Hampton Court Palace - 4 km / 2.5 mi
Twickenham Stadium - 4.3 km / 2.7 mi
Syon Park - 7.2 km / 4.5 mi
Royal Botanic Gardens, Kew - 7.9 km / 4.9 mi
Wimbledon Tennis Club - 11.2 km / 7 mi
Chessington World of Adventures - 11.5 km / 7.2 mi
Airport Bowl - 11.8 km / 7.3 mi
Eventim Apollo - 13.3 km / 8.3 mi
King's Road - 13.5 km / 8.4 mi
Olympia Events - 14.2 km / 8.8 mi
Kensington High Street - 14.5 km / 9 mi
Cromwell Road - 14.6 km / 9.1 mi

The nearest airports are:
Heathrow Airport (LHR) - 36.2 km / 22.5 mi
London City Airport (LCY) - 103.1 km / 64.1 mi
Gatwick Airport (LGW) - 54.3 km / 33.7 mi
Farnborough (FAB) - 43.4 km / 27 mi

The preferred airport for The Lensbury Resort is Heathrow Airport (LHR).

Renovations


The following facilities or services will be unavailable from March 3 2026 to August 31 2026 (dates subject to change):

  • Bar/Lounge(s)
The property will be renovating from March 3 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and wedding services.

Business Facilities


Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 155 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Lensbury Resort

Swimming Pool The Lensbury Resort
Swimming Pool
Entertainment Facility The Lensbury Resort
Entertainment Facility
Fitness Center The Lensbury Resort
Fitness Center
Functional Hall The Lensbury Resort
Functional Hall
Common Space The Lensbury Resort
Common Space

Things to Do

  • Romantic proposal packages
  • TV lounge
  • Picnic area
  • Garden
  • Spa
  • Barbecue
  • Sauna
  • Steam room

General

  • Banquet
  • Ballroom
  • Fireplace in lobby
  • Parking
  • Terrace

Sports and Recreations

  • Canoeing
  • Game room
  • Fitness center
  • Motor boat ride
  • Tennis court

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference center
  • Conference rooms

Hotel Services

  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Public Facilities

  • Smoke-free area
  • Coffee shop
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Accessibilty

  • Accessibility equipment
  • Accessible parking

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Lensbury Resort

Translate
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

  • Fee for buffet breakfast: approximately GBP 12.50 to 16.50 for adults, and GBP 6.25 to 12.50 for children
  • Airport shuttle fee: GBP 60.00 per vehicle (maximum occupancy 4)
  • Crib (infant bed) fee: GBP 20.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Contactless check-out is available, FuturePlus, Cashless transactions are available, Essential workers only - NO

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Lensbury Resort
155
Another facilities in The Lensbury Resort
Romantic proposal packages, TV lounge, Picnic area, Garden, Spa

Frequently asked question in The Lensbury Resort

What are available facilities at The Lensbury Resort?
There are top facilites at The Lensbury Resort such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Lensbury Resort?
The standard check-in time at The Lensbury Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does The Lensbury Resort provide breakfast?
Yes, The Lensbury Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Lensbury Resort?
The Lensbury Resort is a 4.0-star hotel.
How many rooms are available at The Lensbury Resort?
The Lensbury Resort has 155 rooms in total.
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More Reviews from Other Guests in The Lensbury Resort

8.4
Very Good
From 1,003 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Lensbury Resort

Number of reviews per page
20
40
Top reviews
Gareth
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.
Rachael
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.
Read More
Josie
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The bar was closed for refurbishment and we only found out a couple of days before the trip. They allowed us to use the member area but it did mean drinks etc were limited to what was bottled. It was also very small so very loud when it started to fill up. The room we were in was in another building which we got lost trying to find, a map would have been helpful. The room was small but clean. The floor did creak loudly no matter where you stood which was annoying for us but imagine worse for the people below. We booked a standard room and won’t do that again. Will only go back when the refurb is complete
Read More
Helen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Meals excellent, my room in need of refurbishment
Shirin
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location. The staff were all very helpful and pleasant. The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom.
Sophie
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property was under construction, and t
Nadeem
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room we stayed in was really poor condition, needed a real re-vamp. Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking.
Mohamad
icon-
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very helpful reception staff
Carly
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground. Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.
kevin
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Renovations to restaurant and bar area Temporary dining area/bar. No draft beer, very poor selection of spirits Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly No details of renovations on webbpage
Andrew
icon-
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.
Kevin
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location easy access to the city Richmond Twickenham
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location
Juli
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Front desk staff was very helpful. We loved the fitness center and sauna.
Alistair
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent check in, room ws very clean and had everything needed.
Aasima
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Absolutely lovely stay, brilliant amenities, couldn’t have been better
Aasima
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A wonderful stay. Fab facilities, lovely staff and great room. Defo recommend
Pauline
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent high standard throughout. One small area needs attention in the dining room please request staff not to let cupboard door slam shut it makes you jump please install hinges to prevent that happening.
David
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The grounds and the gym/pool areas are great, however, the room was quite small. The door touched the lugage stand every time you opened it and there was only space for one person at the feet of the bed to go pass. The breakfast was very good.
Allan
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The place is very relaxing. The staff sre very friendly and helpful. The breakfast is good. The location is great with nice grounds fabulous local walks.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Lensbury Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 1,003 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Lensbury Resort

Number of reviews per page
20
40
Top reviews
Gareth
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.
Rachael
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.
Read More
Josie
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The bar was closed for refurbishment and we only found out a couple of days before the trip. They allowed us to use the member area but it did mean drinks etc were limited to what was bottled. It was also very small so very loud when it started to fill up. The room we were in was in another building which we got lost trying to find, a map would have been helpful. The room was small but clean. The floor did creak loudly no matter where you stood which was annoying for us but imagine worse for the people below. We booked a standard room and won’t do that again. Will only go back when the refurb is complete
Read More
Helen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Meals excellent, my room in need of refurbishment
Shirin
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location. The staff were all very helpful and pleasant. The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom.
Sophie
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The property was under construction, and t
Nadeem
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room we stayed in was really poor condition, needed a real re-vamp. Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking.
Mohamad
icon-
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very helpful reception staff
Carly
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground. Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.
kevin
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Renovations to restaurant and bar area Temporary dining area/bar. No draft beer, very poor selection of spirits Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly No details of renovations on webbpage
Andrew
icon-
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.
Kevin
icon-
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location easy access to the city Richmond Twickenham
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location
Juli
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Front desk staff was very helpful. We loved the fitness center and sauna.
Alistair
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent check in, room ws very clean and had everything needed.
Aasima
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Absolutely lovely stay, brilliant amenities, couldn’t have been better
Aasima
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A wonderful stay. Fab facilities, lovely staff and great room. Defo recommend
Pauline
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent high standard throughout. One small area needs attention in the dining room please request staff not to let cupboard door slam shut it makes you jump please install hinges to prevent that happening.
David
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The grounds and the gym/pool areas are great, however, the room was quite small. The door touched the lugage stand every time you opened it and there was only space for one person at the feet of the bed to go pass. The breakfast was very good.
Allan
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The place is very relaxing. The staff sre very friendly and helpful. The breakfast is good. The location is great with nice grounds fabulous local walks.
Number of reviews per page
20
40