The Lensbury Resort

Hotels
8.2
/10
Very Good
843 reviews

What Guests Say About Their Stay

Vilash

10.0
/ 10
The staff are really fantastic here, the rooms are clean, the amenities offered are great, no complaints whatsoever across 2 separate stays.

Tracy

10.0
/ 10
Spacious clean room with good quality bed linen and towels. Nice time of year to visit with lovely Christmas trees and decorations & real fire in the lounge. Restaurant staff were excellent and we also enjoyed the gym, pool, steam room & sauna.

Dave

10.0
/ 10
No complaints room was nice food excellent staff very helpful and make you feel welcome
In the Area
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Broom Road, Richmond upon Thames, London, England, TW11 9NU

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at The Lensbury Resort is a good choice when you are visiting Richmond upon Thames. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Lensbury Resort

Broom Road, Richmond upon Thames, London, England, TW11 9NU
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Discover More About The Lensbury Resort

Location


Staying at The Lensbury Resort is a good choice when you are visiting Richmond upon Thames.

About The Lensbury Resort

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Lensbury Resort exclusively for you.

The Lensbury Resort is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Lensbury Resort.

All facilities in The Lensbury Resort

Others The Lensbury Resort
Others

Things to Do

  • Romantic proposal packages
  • Picnic area
  • Garden
  • Spa
  • Barbecue
  • Sauna
  • Steam room

General

  • Banquet
  • Ballroom
  • Fireplace in lobby
  • Parking
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Coffee shop
  • Elevator

Business Facilities

  • Meeting rooms
  • Business center
  • Conference center
  • Conference rooms

Hotel Services

  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Sports and Recreations

  • Game room
  • Outdoor tennis court
  • Fitness center
  • Tennis court

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in The Lensbury Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately GBP 12.50 to 16.50 for adults, and GBP 6.25 to 12.50 for children
  • Airport shuttle fee: GBP 60.00 per vehicle (maximum occupancy 4)
  • Crib (infant bed) fee: GBP 20.0 per night
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The following facilities or services will be unavailable from March 3 2026 to August 31 2026 (dates subject to change):
  • Bar/Lounge(s)
The property will be renovating from March 3 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Lensbury Resort
155
Another facilities in The Lensbury Resort
Romantic proposal packages, Picnic area, Garden, Spa, Barbecue

Frequently asked question in The Lensbury Resort

What are available facilities at The Lensbury Resort?
There are top facilites at The Lensbury Resort such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Lensbury Resort?
The standard check-in time at The Lensbury Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does The Lensbury Resort provide breakfast?
Yes, The Lensbury Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Lensbury Resort?
The Lensbury Resort is a 4.0-star hotel.
How many rooms are available at The Lensbury Resort?
The Lensbury Resort has 155 rooms in total.
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More Reviews from Other Guests in The Lensbury Resort

8.2
Very Good
From 843 reviews
Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews The Lensbury Resort

Number of reviews per page
20
40
Top reviews
Samuel
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, lovely location and good food
James
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean rooms and great facilities
Grace
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Receptionist was so nice and helped a lot.
Niral
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great room size and decor. One small point on amenities, it would be good to have things like hairbrushes/combs/toothbrushes for sale at reception for those last minute forgotten items. Breakfast was ok- pretty much the same offering at a Premier Inn hot breakfast. thought paying £12.50 for a child was a bit much for essentially a bowl of porridge and a juice. Aside from that very impressed with the facilities available. It was really nice to see the olympic stars who have trained at the facilities at the hotel. Thankyou.
Read More
Nicholas
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very cold. Heating should have been set to on. Draughty windows. Pooling of water in shower, slow drainage.
Bobbie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Breakfast was a great selection
Louise
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff were great Hotel is very run down in all areas and the bar sofa had no foam in the cushions it was like sitting on a plank of wood and too many kids sat in the bar area separately on their phones Bedrooms run down and the toilet blocked and backed up In a nice setting though
richard
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Brilliant Hotel,staff friendly and excellent service.
Jason
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They could not do enough to look after you top place to stay
Philip
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I can highly recommend The Lensbury everything you need and more
MOHAMAD
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room with all the facilities for comfortable night . Lovely spa. Staff are friendly and helpful
Vilash
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff are really fantastic here, the rooms are clean, the amenities offered are great, no complaints whatsoever across 2 separate stays.
Nigel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room we had booked was very small and claustrophobic so asked reception if they had any other rooms available so we upgraded to a superior room which was excellent as it was my wife’s birthday the room they gave us was fantastic spacious clean the bed large and comfortable there was a seating area with tv which was great to be able relax after our long drive to the hotel: the breakfast although self service had everything and more for breakfast, fantastic location with easy reach to a lovely part of south west London
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Tracy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Spacious clean room with good quality bed linen and towels. Nice time of year to visit with lovely Christmas trees and decorations & real fire in the lounge. Restaurant staff were excellent and we also enjoyed the gym, pool, steam room & sauna.
Philip
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

top grade service 👍
Kevin
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room and staff all excellent
Zoe
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel in a relaxing setting but close drive to Hampton court and chessington and walk to Richmond park. Really good option for families with rooms with 2 double beds.
Lukasz
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great place and price with easy access to London. Staff were friendly and helpful and the room clean and comfortable.
Amer
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms are small but comfortable. The hotel as a whole needs renovation. Lift was frequently out of order. Breakfast and dining needs improvement.
Andy
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

No complaints
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Lensbury Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 843 reviews
Cleanliness

8.8

Room Comfort

8.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Lensbury Resort

Number of reviews per page
20
40
Top reviews
Samuel
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, lovely location and good food
James
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean rooms and great facilities
Grace
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Receptionist was so nice and helped a lot.
Niral
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great room size and decor. One small point on amenities, it would be good to have things like hairbrushes/combs/toothbrushes for sale at reception for those last minute forgotten items. Breakfast was ok- pretty much the same offering at a Premier Inn hot breakfast. thought paying £12.50 for a child was a bit much for essentially a bowl of porridge and a juice. Aside from that very impressed with the facilities available. It was really nice to see the olympic stars who have trained at the facilities at the hotel. Thankyou.
Read More
Nicholas
icon-Leisure
Leisure
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very cold. Heating should have been set to on. Draughty windows. Pooling of water in shower, slow drainage.
Bobbie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Breakfast was a great selection
Louise
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff were great Hotel is very run down in all areas and the bar sofa had no foam in the cushions it was like sitting on a plank of wood and too many kids sat in the bar area separately on their phones Bedrooms run down and the toilet blocked and backed up In a nice setting though
richard
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Brilliant Hotel,staff friendly and excellent service.
Jason
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

They could not do enough to look after you top place to stay
Philip
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I can highly recommend The Lensbury everything you need and more
MOHAMAD
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Clean room with all the facilities for comfortable night . Lovely spa. Staff are friendly and helpful
Vilash
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff are really fantastic here, the rooms are clean, the amenities offered are great, no complaints whatsoever across 2 separate stays.
Nigel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room we had booked was very small and claustrophobic so asked reception if they had any other rooms available so we upgraded to a superior room which was excellent as it was my wife’s birthday the room they gave us was fantastic spacious clean the bed large and comfortable there was a seating area with tv which was great to be able relax after our long drive to the hotel: the breakfast although self service had everything and more for breakfast, fantastic location with easy reach to a lovely part of south west London
Read More
Tracy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Spacious clean room with good quality bed linen and towels. Nice time of year to visit with lovely Christmas trees and decorations & real fire in the lounge. Restaurant staff were excellent and we also enjoyed the gym, pool, steam room & sauna.
Philip
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

top grade service 👍
Kevin
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Room and staff all excellent
Zoe
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel in a relaxing setting but close drive to Hampton court and chessington and walk to Richmond park. Really good option for families with rooms with 2 double beds.
Lukasz
icon-Business
Business
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great place and price with easy access to London. Staff were friendly and helpful and the room clean and comfortable.
Amer
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms are small but comfortable. The hotel as a whole needs renovation. Lift was frequently out of order. Breakfast and dining needs improvement.
Andy
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

No complaints
Number of reviews per page
20
40