The Lensbury Resort

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8.4
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Gary

10.0
/ 10
Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility.

Rebecca

10.0
/ 10
The room was clean, I'm not keen on the glass toilet doors in the ascot building but the room was nice and pretty well kept. There was some renovations going on in the main bar whilst we were they so breakfast wasn't in its normal place and it wasn't full buffet as it has been before. I do prefer the full buffet but the breakfast was very, very good and staff were great. Lush setting, looking out on the river, with lots of wildlife.

Neil

10.0
/ 10
Great location and a beautiful walk down the Thames to Richmond only took 3 hours. Lots to do and see in the area. Peaceful and tranquil away from the hustle and bustle
In the Area
See Map
Broom Road, Richmond upon Thames, London, England, TW11 9NU

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Lensbury Resort is a good choice when you are visiting Richmond upon Thames. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Lensbury Resort

Broom Road, Richmond upon Thames, London, England, TW11 9NU
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Lobby The Lensbury Resort
Exterior 2 The Lensbury Resort

Discover More About The Lensbury Resort

General


Near Bushy Park

Location


Located in Teddington, The Lensbury Resort is a 5-minute drive from Bushy Park and 7 minutes from Twickenham Stadium. This spa hotel is 2.9 mi (4.7 km) from Hampton Court Palace and 4.9 mi (7.9 km) from Royal Botanic Gardens, Kew.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

River Thames - 0.5 km / 0.3 mi
Bushy Park - 1.8 km / 1.1 mi
Richmond Park - 2.4 km / 1.5 mi
Hampton Court Palace - 4 km / 2.5 mi
Twickenham Stadium - 4.3 km / 2.7 mi
Syon Park - 7.2 km / 4.5 mi
Royal Botanic Gardens, Kew - 7.9 km / 4.9 mi
Wimbledon Tennis Club - 11.2 km / 7 mi
Chessington World of Adventures - 11.5 km / 7.2 mi
Airport Bowl - 11.8 km / 7.3 mi
Eventim Apollo - 13.3 km / 8.3 mi
King's Road - 13.5 km / 8.4 mi
Olympia Events - 14.2 km / 8.8 mi
Kensington High Street - 14.5 km / 9 mi
Cromwell Road - 14.6 km / 9.1 mi

The nearest airports are:
Heathrow Airport (LHR) - 36.2 km / 22.5 mi
London City Airport (LCY) - 103.1 km / 64.1 mi
Gatwick Airport (LGW) - 54.3 km / 33.7 mi
Farnborough (FAB) - 43.4 km / 27 mi

The preferred airport for The Lensbury Resort is Heathrow Airport (LHR).

Renovations


The following facilities or services will be unavailable from March 3 2026 to August 31 2026 (dates subject to change):

  • Bar/Lounge(s)
The property will be renovating from March 3 2026 to August 31 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as outdoor tennis courts, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and wedding services.

Business Facilities


Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.

Rooms


Make yourself at home in one of the 155 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Lensbury Resort

Swimming Pool The Lensbury Resort
Swimming Pool
Entertainment Facility The Lensbury Resort
Entertainment Facility
Fitness Center The Lensbury Resort
Fitness Center
Functional Hall The Lensbury Resort
Functional Hall
Common Space The Lensbury Resort
Common Space

Things to Do

  • Romantic proposal packages
  • TV lounge
  • Picnic area
  • Garden
  • Spa
  • Barbecue
  • Sauna
  • Steam room

General

  • Banquet
  • Ballroom
  • Fireplace in lobby
  • Parking
  • Terrace

Sports and Recreations

  • Canoeing
  • Game room
  • Fitness center
  • Motor boat ride
  • Tennis court

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference center
  • Conference rooms

Hotel Services

  • Wedding service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Public Facilities

  • Smoke-free area
  • Coffee shop
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

Accessibilty

  • Accessibility equipment
  • Accessible parking

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Lensbury Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Lensbury Resort
155
Another facilities in The Lensbury Resort
Romantic proposal packages, TV lounge, Picnic area, Garden, Spa

Frequently asked question in The Lensbury Resort

What are available facilities at The Lensbury Resort?
There are top facilites at The Lensbury Resort such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Lensbury Resort?
The standard check-in time at The Lensbury Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does The Lensbury Resort provide breakfast?
Yes, The Lensbury Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Lensbury Resort have?
The Lensbury Resort is a 4.0-star hotel.
How many rooms does The Lensbury Resort have?
The Lensbury Resort has 155 rooms in total.
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More Reviews from Other Guests in The Lensbury Resort

8.4
Very Good
From 1,000 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews The Lensbury Resort

Number of reviews per page
20
40
Top reviews
Kerry
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

To be honest. The room wasn’t great. Very old fashioned and the bathroom door needed a good paint. Couldn’t turn on the bathroom radiator. Tv was tiny and bed not that comfy. Tiny room and very basic for the cost But great amenities for spa and leisure.
Gary
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility.
Rebecca
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was clean, I'm not keen on the glass toilet doors in the ascot building but the room was nice and pretty well kept. There was some renovations going on in the main bar whilst we were they so breakfast wasn't in its normal place and it wasn't full buffet as it has been before. I do prefer the full buffet but the breakfast was very, very good and staff were great. Lush setting, looking out on the river, with lots of wildlife.
Read More
Neil
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location and a beautiful walk down the Thames to Richmond only took 3 hours. Lots to do and see in the area. Peaceful and tranquil away from the hustle and bustle
Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Only loss of star was bathroom shower did not drain quickly and left the floor under water Staff dealt with it.
Gareth
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.
Rachael
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.
Read More
Josie
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The bar was closed for refurbishment and we only found out a couple of days before the trip. They allowed us to use the member area but it did mean drinks etc were limited to what was bottled. It was also very small so very loud when it started to fill up. The room we were in was in another building which we got lost trying to find, a map would have been helpful. The room was small but clean. The floor did creak loudly no matter where you stood which was annoying for us but imagine worse for the people below. We booked a standard room and won’t do that again. Will only go back when the refurb is complete
Read More
Helen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Meals excellent, my room in need of refurbishment
Shirin
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location. The staff were all very helpful and pleasant. The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom.
Sophie
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property was under construction, and t
Nadeem
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room we stayed in was really poor condition, needed a real re-vamp. Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking.
Mohamad
icon-
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very helpful reception staff
Carly
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground. Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.
kevin
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Renovations to restaurant and bar area Temporary dining area/bar. No draft beer, very poor selection of spirits Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly No details of renovations on webbpage
Andrew
icon-
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.
Kevin
icon-
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location easy access to the city Richmond Twickenham
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location
Juli
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Front desk staff was very helpful. We loved the fitness center and sauna.
Alistair
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent check in, room ws very clean and had everything needed.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Lensbury Resort

Disclaimer

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8.4
Very Good
From 1,000 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Lensbury Resort

Number of reviews per page
20
40
Top reviews
Kerry
icon-
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

To be honest. The room wasn’t great. Very old fashioned and the bathroom door needed a good paint. Couldn’t turn on the bathroom radiator. Tv was tiny and bed not that comfy. Tiny room and very basic for the cost But great amenities for spa and leisure.
Gary
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility.
Rebecca
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was clean, I'm not keen on the glass toilet doors in the ascot building but the room was nice and pretty well kept. There was some renovations going on in the main bar whilst we were they so breakfast wasn't in its normal place and it wasn't full buffet as it has been before. I do prefer the full buffet but the breakfast was very, very good and staff were great. Lush setting, looking out on the river, with lots of wildlife.
Read More
Neil
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location and a beautiful walk down the Thames to Richmond only took 3 hours. Lots to do and see in the area. Peaceful and tranquil away from the hustle and bustle
Kevin
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Only loss of star was bathroom shower did not drain quickly and left the floor under water Staff dealt with it.
Gareth
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Would 100% recommend this hotel and if a upgrade is available at a good rate. Take it.
Rachael
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

First visit and what a lovely place. The staff were so friendly, polite and helpful. I had a truly lovely massage in the spa and the food was good too. My room was a double and ideal size with a good bathroom. The Lensbury is currently going through a big refurb and it's being handled so well. We had no disturbance, the reception had been relocated, it was communicated in advance and it didn't spoil our stay. Points for improvement would be that in the wet spa area, it doesn't smell too great and needs some nice oils in the steam room or similar. A jacuzzi or bubble pool is needed because there's nowhere for friends to hang out or have poolside drinks after using the steam room or pool for a bit so we ended up leaving and walking into the village. I would return though.
Read More
Josie
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The bar was closed for refurbishment and we only found out a couple of days before the trip. They allowed us to use the member area but it did mean drinks etc were limited to what was bottled. It was also very small so very loud when it started to fill up. The room we were in was in another building which we got lost trying to find, a map would have been helpful. The room was small but clean. The floor did creak loudly no matter where you stood which was annoying for us but imagine worse for the people below. We booked a standard room and won’t do that again. Will only go back when the refurb is complete
Read More
Helen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Meals excellent, my room in need of refurbishment
Shirin
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

I stayed to use the leisure facilities, which were excellent. The grounds are beautiful, as is the location. The staff were all very helpful and pleasant. The room was in good condition and nicely stocked. It was lovely to have tea and coffee facilities and products in the bathroom.
Sophie
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The property was under construction, and t
Nadeem
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room we stayed in was really poor condition, needed a real re-vamp. Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking.
Mohamad
icon-
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very helpful reception staff
Carly
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground. Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.
kevin
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Renovations to restaurant and bar area Temporary dining area/bar. No draft beer, very poor selection of spirits Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly No details of renovations on webbpage
Andrew
icon-
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.
Kevin
icon-
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location easy access to the city Richmond Twickenham
Steve
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location
Juli
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Front desk staff was very helpful. We loved the fitness center and sauna.
Alistair
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent check in, room ws very clean and had everything needed.
Number of reviews per page
20
40