Ascent Hotel & Cafe Malang

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8.4
/10
Very Good
13,539 reviews

What Guests Say About Their Stay

Dedy p.

10.0
/ 10
The hotel staff is very friendly, the lobby area is comfortable, and there's a mini playground, so you don't have to wait for check-in if you're bringing kids. The location is also close to the city center and the train station. It's a great choice if you're visiting Malang 👌
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Ana R.

10.0
/ 10
I enjoyed staying here. Affordable, convenient location, great hospitality, and a rooftop cafe that's perfect for chilling while gazing at the sky and city lights.
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Sansan S. P. S.

8.5
/ 10
The hotel is strategically located, with clean rooms and excellent service. The staff is very friendly and helpful.
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S***h

10.0
/ 10
The room and toilet are clean, the facilities are as described, the view is also good, especially since there is a swimming pool on the rooftop, the breakfast is also delicious and varied, the location is close to the city center, recommended
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Aldaa

10.0
/ 10
The service was good and friendly. The place was very clean and well-maintained. The room was spotless and smelled great. And the food was delicious. I'll definitely be back here next time I'm in Malang 😍
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In the Area
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Jl. Jaksa Agung Suprapto 75A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65111

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Ascent Hotel & Cafe Malang (Formely Maxone Ascent Hotel Malang) Ascent Hotel & Cafe Malang is located in area / city Klojen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascent Hotel & Cafe Malang

Jl. Jaksa Agung Suprapto 75A Malang, Klojen, Malang, Jawa Timur, Indonesia, 65111
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Lobby Ascent Hotel & Cafe Malang
Lobby 2 Ascent Hotel & Cafe Malang

Discover More About Ascent Hotel & Cafe Malang

Location


Ascent Hotel & Cafe Malang is located in area / city Klojen.

About Ascent Hotel & Cafe Malang

Strategic Location & Modern.

Comfortably Strategically located in the heart of Malang, Ascent Hotel & Cafe Malang offers seamless access to the city's business hubs and popular landmarks. This 3-star hotel features a stunning rooftop swimming pool and versatile meeting facilities. Guests can enjoy complimentary high-speed WiFi throughout the premises.

Simply Modern Guest Rooms.

Each air-conditioned room is thoughtfully designed for comfort, featuring a flat-screen TV with cable channels and a dedicated work desk. The private bathrooms are equipped with a refreshing shower, a hairdryer, and a set of complimentary toiletries.

Exquisite Dining Experiences.

Indulge your palate at our on-site dining outlets:

  • 100% Bakehouse & Eatery:

    Serving an exquisite selection of East Javanese, Indonesian and Western cuisine throughout the day.
  • Gin-gin Cafe, pool & Roof Top:

    Our newest rooftop destination, featuring a signature Japanese Fusion menu paired with breathtaking 360-degree city views.

Prime Venue for Business & Events.

From intimate celebration, board meetings to corporate gatherings and large-scale business events, we offer comprehensive facilities and professional services tailored to your needs, ensuring every event runs seamlessly.

Create Unforgettable Memories.

Experience a delightful stay surrounded by Malang’s top attractions. Ascent Hotel & Cafe is the perfect sanctuary for family holidays, short escapes, or celebrating life’s most meaningful milestones—be it an intimate wedding, an anniversary, or a romantic honeymoon retreat.

Facilities & Services.

For your convenience, the hotel provides extra bed, babycot, luggage storage, an on-site convenience mini store, and free parking. Our 24-hour front desk is ready to assist with your needs.

Explore the Neighborhood.

Discover local attractions and culinary legends within walking distance, such as the famous Puthu Lanang and Bakso President.

Accessibility & Transport

  • 15-minute walk: The historic Kayutangan Heritage Area.
  • 6-minute drive: RSUD Saiful Anwar, Alun-Alun Tugu Malang and Malang Train Station.
  • 9-minute drive: Mall Olympic Garden (MOG) and Malang Town Square
  • 12-minute drive: Brawijaya University, Universitas Negeri Malang
  • Airport Access: Abdul Rachman Saleh Airport is approximately 12 km away.
  • Additional services: airport transfers, car rentals, and curated tour packages are available upon request and subject to additional charges.

All facilities in Ascent Hotel & Cafe Malang

Entertainment Facility Ascent Hotel & Cafe Malang
Entertainment Facility
Common Space Ascent Hotel & Cafe Malang
Common Space
Lobby Ascent Hotel & Cafe Malang
Lobby
Accommodation Services Ascent Hotel & Cafe Malang
Accommodation Services
Bedroom Ascent Hotel & Cafe Malang
Bedroom

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Tours

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet lunch
  • Cafe
  • Dining area
  • Set menu dinner

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Shops
  • Supermarket

Transportation

  • Car rental
  • Secure parking
  • Valet parking

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Business Facilities

  • Computer station
  • Meeting facilities
  • Projector

Things to Do

  • Outdoor pool

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascent Hotel & Cafe Malang

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Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ascent Hotel & Cafe Malang
102
Number of floors in Ascent Hotel & Cafe Malang
7
Another facilities in Ascent Hotel & Cafe Malang
Bellhop, Welcoming drinks, Front desk, 24-hour Receptionist, 24-hour security

Frequently asked question in Ascent Hotel & Cafe Malang

What are available facilities at Ascent Hotel & Cafe Malang?
There are top facilites at Ascent Hotel & Cafe Malang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascent Hotel & Cafe Malang?
The standard check-in time at Ascent Hotel & Cafe Malang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Ascent Hotel & Cafe Malang provide breakfast?
Yes, Ascent Hotel & Cafe Malang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Ascent Hotel & Cafe Malang?
Ascent Hotel & Cafe Malang is a 3.0-star hotel.
How many floors does Ascent Hotel & Cafe Malang have?
Ascent Hotel & Cafe Malang has 7 floors.
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More Reviews from Other Guests in Ascent Hotel & Cafe Malang

8.4
Very Good
From 13,539 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about Ascent Hotel & Cafe Malang
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Staff Friendliness (235)
Distance to City Center (225)
Bedroom (215)
Accessibility (201)
Ambiance (199)
Hotel Area (188)
Bathroom (187)
Room Space (169)
Wifi (159)
Family Friendly (158)
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Traveler Reviews Ascent Hotel & Cafe Malang

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20
40
Customer reviews
B***r
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 day(s) ago
I was a little disappointed when I asked to change rooms and was told they weren't available. This is my second time staying here. Whether it was simply unavailable or not, the point is, I was disappointed this time.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing to stay at Ascent Hotel & Cafe Malang and for sharing your feedback. We appreciate your continued loyalty to our hotel. Conversely, we apologize for the inconvenience and unpleasant experience related to your request to change rooms during your stay. We truly understand your disappointment. The limited availability and full occupancy of our room types at the moment is a limitation, but this did not prevent our staff from being responsive or unwilling to assist. We have forwarded your feedback to the management and front-of-house teams for evaluation, so that our team can further improve our services in the future to be more professional, friendly, and problem-solving-focused. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better stay experience. Sincerely, Kukuh Galih M. Management
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B***r
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 day(s) ago
A little disappointed, even though this is my umpteenth time staying here because I love the rooftop atmosphere. Either it's really unavailable due to regulations or the receptionist is too lazy to be bothered. So, you'll have to reconsider your stay.
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1 people find it helpful
Accommodation's Reply
01 Sep 2026
Dear Valued Guests, Greetings from Ascent Hotel & Cafe Malang! Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galil M. Management
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W***k
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
The bedroom and bathroom were clean, and when you open the window in the morning, you can see the mountain view. The staff is friendly, but the breakfast menu isn't extensive. The parking lot is small, but there's an Alfamart nearby so you can buy snacks. Thank you to all the staff who helped you from check-in to check-out.
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D***y
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Transit
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10.0
/10
Reviewed 5 day(s) ago
Friendly staff, clean rooms and top facilities
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Greetings from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Overall okay, I need more variety of food and the swimming pool only opens until 7 PM.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you for choosing Ascent Hotel & Cafe Malang and for sharing your review. We are glad to hear that your overall stay with us was pleasant. We also truly appreciate your feedback regarding the breakfast variety and the operational hours of our swimming pool. Your notes have been shared with our Food & Beverage and hotel management teams for evaluation, as we continuously look for ways to enhance our menu selections and guest facilities. Thank you again for your valuable input. We hope to welcome you back for an even better stay in Malang! Warm Regards, Kukuh Galih M.
B***r
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
I stayed for 4 nights. For the remaining 2 nights, I wanted to change to a room with a view that wasn't blocked by the building, but I was refused because there were no other rooms with double beds available, and all rooms were full. Even though I requested it at check-out time. I was really disappointed, even though I've stayed here many times with my family.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang for your 4-night stay and for sharing your experience. We appreciate your loyalty and trust in us for your family vacation. We sincerely apologize for the inconvenience and disappointment you experienced regarding your request to change to a room with a better view during your stay. We understand your expectations for maximum comfort throughout your 4-night stay, especially as a valued guest. Twin rooms are often fully booked during peak periods, but our staff at the reception desk should have provided better explanations, been more friendly, and focused on resolving issues. Your feedback is valuable to our management in evaluating the communication and coordination of the reception team so they can handle guest requests more flexibly and professionally. We hope to have the opportunity to welcome you and your family back to Ascent Hotel & Cafe Malang again and provide you with an even more memorable stay next time. Sincerely, Kukuh Galih M. Management
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A***S
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Recommendations for Malang city.
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Accommodation's Reply
27 Aug 2026
Dear Guests, Welcome to Ascent Hotel & Cafe in Malang. Thank you so much for choosing Ascent Hotel & Cafe and for leaving us such a kind review. We are delighted that you enjoyed our services and that you chose Ascent Hotel & Cafe as your accommodation in Malang. Your satisfaction and comfort are always our top priority. We look forward to welcoming you back again. Sincerely, M. Kuku Gali, Hotel Management
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Dedy p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the lobby area is comfortable, and there's a mini playground, so you don't have to wait for check-in if you're bringing kids. The location is also close to the city center and the train station. It's a great choice if you're visiting Malang 👌
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Accommodation's Reply
22 Aug 2026
Dear Mr. Dedy P., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang for your family vacation and thank you for your wonderful review! We are delighted to hear that you and your family felt comfortable during your stay and enjoyed the friendly service from our staff, the comfortable lobby area and small playground for young children, and our convenient location near the city center and train station. Your positive review is a great encouragement to our entire team to continue providing the best service and facilities. We are excited to welcome you and your family back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galih M. Management
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Amazing. I hope I can come back here again and try a room with a mountain view.
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+5
1 people find it helpful
Accommodation's Reply
27 Aug 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing your wonderful photos and review! We are delighted to hear that you enjoyed your stay with us. We hope that on your next visit you will experience the joy of staying in our mountain view rooms, which offer stunning mountain views. We are excited to welcome you back to Ascent Hotel & Cafe Malang once again! Sincerely, Kukuh Galil M. Management
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Ana R.
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
I enjoyed staying here. Affordable, convenient location, great hospitality, and a rooftop cafe that's perfect for chilling while gazing at the sky and city lights.
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Accommodation's Reply
21 Aug 2026
Dear Ms. Ana R., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such an excellent review with a perfect score. We are delighted to hear that you were satisfied with the reasonable prices, excellent location, friendly service, and the warm café atmosphere and rooftop terrace with views of Malang city. Your positive review is a great encouragement to our entire team to continue providing the best service. We are excited to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galih M. Management
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indi a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the breakfast menu is varied and delicious, if I have time I want to stay there again.
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Accommodation's Reply
18 Aug 2026
Dear Mr./Ms. Indi A., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review with a perfect score! We are delighted to hear that you enjoyed the friendliness of our staff and the delicious and varied breakfast menu we serve. Your satisfaction and comfort are our pride. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management
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Sansan S. P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is strategically located, with clean rooms and excellent service. The staff is very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
18 Aug 2026
Dear Ms. Sansan S.P.S., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such a wonderful review! We are delighted to hear that you were satisfied with our excellent location, the cleanliness of our rooms, and the friendly service from all our staff. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent stay at Ascent Hotel. Overall, I had a very pleasant stay at Ascent Hotel. The location is excellent and very convenient, the hotel is clean and well-maintained, and the staff are friendly and welcoming. The room was comfortable and everything was generally good. There are just a few minor things that could be improved, such as the door handle in my room which was a little loose. However, it was still perfectly usable during my stay and did not significantly affect my experience. Overall, I’m very satisfied with my stay and would definitely consider staying here again. Keep up the good work!
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Accommodation's Reply
13 Aug 2026
Dear our value Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you very much for sharing your detailed feedback and for giving us such a wonderful rating! We are thrilled to hear that you had a very pleasant stay with us, and that you enjoyed our convenient location, cleanliness, comfortable room, and the warm hospitality from our team. We also sincerely appreciate you bringing the loose door handle to our attention. Please rest assured that our engineering team has been notified to inspect and fix it promptly to ensure everything is in top condition for our future guests. It is a delight to know that you would consider staying with us again. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next trip! Warm Regards, Kukuh Galih M. Management
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, fun stay for 4 days 3 nights.
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1 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang as your 4-day, 3-night accommodation and for sharing your positive review. We are delighted to hear that your stay was comfortable and enjoyable. Your satisfaction is our greatest motivation. We hope to welcome you back in the future for another memorable stay! Sincerely, Kukuh Galil M. Management
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Y***k
icon-Business
Business
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8.4
/10
Reviewed 4 week(s) ago
I've stayed at this hotel many times. The location is quite strategic, right in the city center. However, the food variety is lacking.
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Accommodation's Reply
07 Aug 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for sharing your review of your stay at our hotel. We are delighted that you enjoyed your stay, especially the excellent location. We appreciate your feedback regarding the food items not meeting your expectations. Your feedback is invaluable for our ongoing improvements. We hope that on your next stay, we will be able to provide you with a perfect experience. Sincerely, Kukuh Galih M. Management
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Riki A.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Cool, modern, and suitable for young people.
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Accommodation's Reply
02 Aug 2026
Dear Mr. Riki A., “Respectfully yours from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted to hear that you enjoyed the modern concept and atmosphere of Ascent Hotel & Cafe Malang, which is perfect for the younger generation. Your satisfaction is our top priority. We hope to welcome you back on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galih M., Management Team
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R***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Recommended and must be added to favorites
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Valued Guests, Warm regards from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for sharing your positive photos and review. We are delighted to know that your stay was a memorable experience and that our hotel has become one of your favorites. Your support is invaluable to our entire team as we continue to strive to provide the best service. We look forward to welcoming you back again in the future! Sincerely, Kukuh Galih M. Management
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Overall, it was good, but the cleaning, like laundry, wasn't very neat and tidy, and the bedcover had many discolored spots. Thank you in advance, Ascent Hotel & Cafe team.
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Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Warm greetings from Ascent Hotel & Cafe Malang. Thank you for taking the time to share your photos and review. We appreciate your overall compliments, but we sincerely apologize for the inconvenience related to the condition of the linens and the unsatisfactory cleaning results. Your feedback is valuable for our housekeeping team's evaluation, allowing us to further improve our service quality standards. We apologize and will do our best to provide a better experience for your next stay. Sincerely, Kukuh Galil M. Management
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Meli Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is close to the city, with friendly, and very satisfying service. If I come to Malang again, I'll definitely stay at this hotel. I wanted to stay for three days, but they were fully booked, so I could only stay for one.
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Accommodation's Reply
29 Jul 2026
Dear Ms. Meli Y., Greetings from Ascent Hotel & Cafe Malang. Thank you so much for your excellent review and perfect rating. We are delighted to hear that you enjoyed our superb location and the friendly and pleasant service from our staff. We apologize that our rooms were fully booked, limiting your stay to only one day. For your next stay in Malang, we recommend booking in advance so you can enjoy a longer stay and fully utilize our facilities. We hope to welcome you back to Ascent Hotel & Cafe Malang again! Sincerely, Kukuh Galih M. Management
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S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room and toilet are clean, the facilities are as described, the view is also good, especially since there is a swimming pool on the rooftop, the breakfast is also delicious and varied, the location is close to the city center, recommended
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, “Warm greetings from Ascent Hotel & Cafe Malang” ✨ Thank you so much for taking the time to write such a wonderful review! We are delighted that you enjoyed the comfort and cleanliness of your rooms, the rooftop view, the quality of our food, and our excellent location. Seeing you leave with a smile is the greatest joy for our entire team. We hope to see you again on your next visit to Ascent Hotel & Cafe Malang! Have a safe journey! 🙌 Sincerely, Kukuh Galih M. Management
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 13,539 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about Ascent Hotel & Cafe Malang
All
Staff Friendliness (235)
Distance to City Center (225)
Bedroom (215)
Accessibility (201)
Ambiance (199)
Hotel Area (188)
Bathroom (187)
Room Space (169)
Wifi (159)
Family Friendly (158)
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Traveler Reviews Ascent Hotel & Cafe Malang

Number of reviews per page
20
40
Customer reviews
B***r
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 day(s) ago
I was a little disappointed when I asked to change rooms and was told they weren't available. This is my second time staying here. Whether it was simply unavailable or not, the point is, I was disappointed this time.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing to stay at Ascent Hotel & Cafe Malang and for sharing your feedback. We appreciate your continued loyalty to our hotel. Conversely, we apologize for the inconvenience and unpleasant experience related to your request to change rooms during your stay. We truly understand your disappointment. The limited availability and full occupancy of our room types at the moment is a limitation, but this did not prevent our staff from being responsive or unwilling to assist. We have forwarded your feedback to the management and front-of-house teams for evaluation, so that our team can further improve our services in the future to be more professional, friendly, and problem-solving-focused. We sincerely hope to have the opportunity to welcome you back again and provide you with an even better stay experience. Sincerely, Kukuh Galih M. Management
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B***r
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 day(s) ago
A little disappointed, even though this is my umpteenth time staying here because I love the rooftop atmosphere. Either it's really unavailable due to regulations or the receptionist is too lazy to be bothered. So, you'll have to reconsider your stay.
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1 people find it helpful
Accommodation's Reply
01 Sep 2026
Dear Valued Guests, Greetings from Ascent Hotel & Cafe Malang! Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galil M. Management
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W***k
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9.7
/10
Reviewed 4 day(s) ago
The bedroom and bathroom were clean, and when you open the window in the morning, you can see the mountain view. The staff is friendly, but the breakfast menu isn't extensive. The parking lot is small, but there's an Alfamart nearby so you can buy snacks. Thank you to all the staff who helped you from check-in to check-out.
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D***y
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Transit
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10.0
/10
Reviewed 5 day(s) ago
Friendly staff, clean rooms and top facilities
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Greetings from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review on Traveloka! We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your rooms, and the quality of the amenities we provided. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management
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Verified Traveler
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Business
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8.5
/10
Reviewed 6 day(s) ago
Overall okay, I need more variety of food and the swimming pool only opens until 7 PM.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you for choosing Ascent Hotel & Cafe Malang and for sharing your review. We are glad to hear that your overall stay with us was pleasant. We also truly appreciate your feedback regarding the breakfast variety and the operational hours of our swimming pool. Your notes have been shared with our Food & Beverage and hotel management teams for evaluation, as we continuously look for ways to enhance our menu selections and guest facilities. Thank you again for your valuable input. We hope to welcome you back for an even better stay in Malang! Warm Regards, Kukuh Galih M.
B***r
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
I stayed for 4 nights. For the remaining 2 nights, I wanted to change to a room with a view that wasn't blocked by the building, but I was refused because there were no other rooms with double beds available, and all rooms were full. Even though I requested it at check-out time. I was really disappointed, even though I've stayed here many times with my family.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang for your 4-night stay and for sharing your experience. We appreciate your loyalty and trust in us for your family vacation. We sincerely apologize for the inconvenience and disappointment you experienced regarding your request to change to a room with a better view during your stay. We understand your expectations for maximum comfort throughout your 4-night stay, especially as a valued guest. Twin rooms are often fully booked during peak periods, but our staff at the reception desk should have provided better explanations, been more friendly, and focused on resolving issues. Your feedback is valuable to our management in evaluating the communication and coordination of the reception team so they can handle guest requests more flexibly and professionally. We hope to have the opportunity to welcome you and your family back to Ascent Hotel & Cafe Malang again and provide you with an even more memorable stay next time. Sincerely, Kukuh Galih M. Management
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A***S
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
Recommendations for Malang city.
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Accommodation's Reply
27 Aug 2026
Dear Guests, Welcome to Ascent Hotel & Cafe in Malang. Thank you so much for choosing Ascent Hotel & Cafe and for leaving us such a kind review. We are delighted that you enjoyed our services and that you chose Ascent Hotel & Cafe as your accommodation in Malang. Your satisfaction and comfort are always our top priority. We look forward to welcoming you back again. Sincerely, M. Kuku Gali, Hotel Management
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Dedy p.
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the lobby area is comfortable, and there's a mini playground, so you don't have to wait for check-in if you're bringing kids. The location is also close to the city center and the train station. It's a great choice if you're visiting Malang 👌
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Accommodation's Reply
22 Aug 2026
Dear Mr. Dedy P., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang for your family vacation and thank you for your wonderful review! We are delighted to hear that you and your family felt comfortable during your stay and enjoyed the friendly service from our staff, the comfortable lobby area and small playground for young children, and our convenient location near the city center and train station. Your positive review is a great encouragement to our entire team to continue providing the best service and facilities. We are excited to welcome you and your family back to Ascent Hotel & Cafe Malang on your next visit! Sincerely, Kukuh Galih M. Management
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Amazing. I hope I can come back here again and try a room with a mountain view.
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+5
1 people find it helpful
Accommodation's Reply
27 Aug 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing your wonderful photos and review! We are delighted to hear that you enjoyed your stay with us. We hope that on your next visit you will experience the joy of staying in our mountain view rooms, which offer stunning mountain views. We are excited to welcome you back to Ascent Hotel & Cafe Malang once again! Sincerely, Kukuh Galil M. Management
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Ana R.
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
I enjoyed staying here. Affordable, convenient location, great hospitality, and a rooftop cafe that's perfect for chilling while gazing at the sky and city lights.
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Accommodation's Reply
21 Aug 2026
Dear Ms. Ana R., “Respectfully yours from Ascent Hotel & Cafe Malang,” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such an excellent review with a perfect score. We are delighted to hear that you were satisfied with the reasonable prices, excellent location, friendly service, and the warm café atmosphere and rooftop terrace with views of Malang city. Your positive review is a great encouragement to our entire team to continue providing the best service. We are excited to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galih M. Management
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indi a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the breakfast menu is varied and delicious, if I have time I want to stay there again.
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Accommodation's Reply
18 Aug 2026
Dear Mr./Ms. Indi A., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and for giving us such an excellent review with a perfect score! We are delighted to hear that you enjoyed the friendliness of our staff and the delicious and varied breakfast menu we serve. Your satisfaction and comfort are our pride. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management
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Sansan S. P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is strategically located, with clean rooms and excellent service. The staff is very friendly and helpful.
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Accommodation's Reply
18 Aug 2026
Dear Ms. Sansan S.P.S., “From Ascent Hotel & Cafe Malang” Thank you so much for choosing Ascent Hotel & Cafe Malang and sharing such a wonderful review! We are delighted to hear that you were satisfied with our excellent location, the cleanliness of our rooms, and the friendly service from all our staff. Your satisfaction and comfort are our top priority. We hope to welcome you back to Ascent Hotel & Cafe Malang next time! Sincerely, Kukuh Galil M. Management
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent stay at Ascent Hotel. Overall, I had a very pleasant stay at Ascent Hotel. The location is excellent and very convenient, the hotel is clean and well-maintained, and the staff are friendly and welcoming. The room was comfortable and everything was generally good. There are just a few minor things that could be improved, such as the door handle in my room which was a little loose. However, it was still perfectly usable during my stay and did not significantly affect my experience. Overall, I’m very satisfied with my stay and would definitely consider staying here again. Keep up the good work!
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Accommodation's Reply
13 Aug 2026
Dear our value Guest, “Warmest greeting from Ascent Hotel & Cafe Malang”. Thank you very much for sharing your detailed feedback and for giving us such a wonderful rating! We are thrilled to hear that you had a very pleasant stay with us, and that you enjoyed our convenient location, cleanliness, comfortable room, and the warm hospitality from our team. We also sincerely appreciate you bringing the loose door handle to our attention. Please rest assured that our engineering team has been notified to inspect and fix it promptly to ensure everything is in top condition for our future guests. It is a delight to know that you would consider staying with us again. We look forward to welcoming you back to Ascent Hotel & Cafe Malang on your next trip! Warm Regards, Kukuh Galih M. Management
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, fun stay for 4 days 3 nights.
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1 people find it helpful
Accommodation's Reply
13 Aug 2026
Dear Valued Guests, “Greetings from Ascent Hotel & Cafe Malang.” Thank you very much for choosing Ascent Hotel & Cafe Malang as your 4-day, 3-night accommodation and for sharing your positive review. We are delighted to hear that your stay was comfortable and enjoyable. Your satisfaction is our greatest motivation. We hope to welcome you back in the future for another memorable stay! Sincerely, Kukuh Galil M. Management
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Y***k
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
I've stayed at this hotel many times. The location is quite strategic, right in the city center. However, the food variety is lacking.
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Accommodation's Reply
07 Aug 2026
Dear Valued Guest, “Greetings from Ascent Hotel & Cafe Malang.” Thank you for sharing your review of your stay at our hotel. We are delighted that you enjoyed your stay, especially the excellent location. We appreciate your feedback regarding the food items not meeting your expectations. Your feedback is invaluable for our ongoing improvements. We hope that on your next stay, we will be able to provide you with a perfect experience. Sincerely, Kukuh Galih M. Management
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Riki A.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Cool, modern, and suitable for young people.
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Accommodation's Reply
02 Aug 2026
Dear Mr. Riki A., “Respectfully yours from Ascent Hotel & Cafe Malang.” Thank you so much for taking the time to write such a positive review. We are delighted to hear that you enjoyed the modern concept and atmosphere of Ascent Hotel & Cafe Malang, which is perfect for the younger generation. Your satisfaction is our top priority. We hope to welcome you back on your next visit to Ascent Hotel & Cafe Malang. Sincerely, Kukuh Galih M., Management Team
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R***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Recommended and must be added to favorites
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1 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Valued Guests, Warm regards from Ascent Hotel & Cafe Malang. Thank you so much for choosing Ascent Hotel & Cafe Malang and for sharing your positive photos and review. We are delighted to know that your stay was a memorable experience and that our hotel has become one of your favorites. Your support is invaluable to our entire team as we continue to strive to provide the best service. We look forward to welcoming you back again in the future! Sincerely, Kukuh Galih M. Management
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Overall, it was good, but the cleaning, like laundry, wasn't very neat and tidy, and the bedcover had many discolored spots. Thank you in advance, Ascent Hotel & Cafe team.
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2 people find it helpful
Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Warm greetings from Ascent Hotel & Cafe Malang. Thank you for taking the time to share your photos and review. We appreciate your overall compliments, but we sincerely apologize for the inconvenience related to the condition of the linens and the unsatisfactory cleaning results. Your feedback is valuable for our housekeeping team's evaluation, allowing us to further improve our service quality standards. We apologize and will do our best to provide a better experience for your next stay. Sincerely, Kukuh Galil M. Management
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Meli Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is close to the city, with friendly, and very satisfying service. If I come to Malang again, I'll definitely stay at this hotel. I wanted to stay for three days, but they were fully booked, so I could only stay for one.
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Accommodation's Reply
29 Jul 2026
Dear Ms. Meli Y., Greetings from Ascent Hotel & Cafe Malang. Thank you so much for your excellent review and perfect rating. We are delighted to hear that you enjoyed our superb location and the friendly and pleasant service from our staff. We apologize that our rooms were fully booked, limiting your stay to only one day. For your next stay in Malang, we recommend booking in advance so you can enjoy a longer stay and fully utilize our facilities. We hope to welcome you back to Ascent Hotel & Cafe Malang again! Sincerely, Kukuh Galih M. Management
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S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room and toilet are clean, the facilities are as described, the view is also good, especially since there is a swimming pool on the rooftop, the breakfast is also delicious and varied, the location is close to the city center, recommended
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, “Warm greetings from Ascent Hotel & Cafe Malang” ✨ Thank you so much for taking the time to write such a wonderful review! We are delighted that you enjoyed the comfort and cleanliness of your rooms, the rooftop view, the quality of our food, and our excellent location. Seeing you leave with a smile is the greatest joy for our entire team. We hope to see you again on your next visit to Ascent Hotel & Cafe Malang! Have a safe journey! 🙌 Sincerely, Kukuh Galih M. Management
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