The staff was very friendly. I ordered the wrong item, but they helped resolve the issue.

The hotel staff were all friendly and very helpful during my stay at the Mercure, with everything from check-in and check-out to transportation information, and more.

Staff was very helpful and welcoming. Was served by Kak Nada and Kak Wahyu. The room was also very nice and spacious. Will definitely come back here again.

Staying at Hotel Hermitage is a warm, comfortable experience, filled with classic elegance. The hotel successfully blends traditional ambiance with modern comforts, making it a suitable accommodation choice for both tourists and business guests. 🛏️ Rooms & Facilities The rooms at Hotel Hermitage are spacious and clean, with neat, classic-style furniture and well-functioning modern appliances. The beds are comfortable and provide quality rest after a long day. Air conditioning, fast Wi-Fi, flat-screen TVs, and clean and complete bathroom facilities greatly support guest comfort. 🧼 Cleanliness Cleanliness is one of the hotel's superior values. Every corner of the rooms and public areas such as the lobby, restaurant, and hallways feel well maintained. The housekeeping staff works quickly and meticulously, so the atmosphere remains fresh every day. 🍽️ Breakfast & Food Breakfast is served in buffet format with a variety of local and international menus. Bread, cereal, fresh fruit, egg dishes, and coffee or tea are satisfying choices to start the day. Additional menus outside of breakfast are also available at the hotel restaurant with delicious taste and friendly prices. 👥 Service One of the best aspects of a stay at the Hermitage Hotel is the service of the staff. The front desk and guest services staff are extremely friendly, helpful, and always ready to provide information about the surrounding area or additional services like airport transfers, laundry, or culinary recommendations.

I've stayed here several times and the service is excellent, especially the free laundry service. There's a swimming pool coming soon, so I'll definitely be staying again. Thank you, Ashley.

Honestly, I just found this hotel and will come back to stay here again if I go to Jakarta. From the staff, environment, access, especially the room, Very Nice!!! Don't expect a 2-door refrigerator in the room😅 Clean bed, clean bathroom, aesthetic too... The koi fish in the front pond make it even more homey🫶🏻 Oh yeah, a suggestion: provide a big/long mirror for people to fit in the room, the small mirror in the toilet is not suitable for checking outfits😁

That is quite a nice place. The vibe is private and affordable for the price. However, don't forget to bring your own toiletries.

Excellent service. Thank you for helping me, front office team. Clean room. Definitely stay here.

It was a pleasure to stay here, the location is very strategic with public transportation (MRT, KRL, Airport Train)