Mandarin Oriental, Tokyo

Hotels
9.5
/10
Exceptional
486 reviews

What Guests Say About Their Stay

Carol

10.0
/ 10
The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!

Whitehouse

10.0
/ 10
This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.

Rui

10.0
/ 10
Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
In the Area
See Map
2-1-1 Nihonbashi Muromachi, Tokyo, Kanto, Japan, 103-8328

Main Facilities

See more
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Mandarin Oriental, Tokyo is located in area / city Tokyo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Mandarin Oriental, Tokyo

2-1-1 Nihonbashi Muromachi, Tokyo, Kanto, Japan, 103-8328
Discover More Places
Lobby Mandarin Oriental, Tokyo
Lobby 2 Mandarin Oriental, Tokyo

Discover More About Mandarin Oriental, Tokyo

Location


Mandarin Oriental, Tokyo is located in area / city Tokyo.

About Mandarin Oriental, Tokyo

From business event to corporate gathering, Mandarin Oriental, Tokyo provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Mandarin Oriental, Tokyo welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Mandarin Oriental, Tokyo is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Mandarin Oriental, Tokyo, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Are you a shopaholic? Staying at Mandarin Oriental, Tokyo will surely spoil you for numerous shopping centers nearby.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Mandarin Oriental, Tokyo is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Mandarin Oriental, Tokyo.

All facilities in Mandarin Oriental, Tokyo

Bar, Cafe and Lounge Mandarin Oriental, Tokyo
Bar, Cafe and Lounge
Entertainment Facility Mandarin Oriental, Tokyo
Entertainment Facility
Fitness Center Mandarin Oriental, Tokyo
Fitness Center
Functional Hall Mandarin Oriental, Tokyo
Functional Hall
Lobby Mandarin Oriental, Tokyo
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Coffee shop
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Romantic proposal packages
  • Spa
  • Fitness center
  • Health club

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Family-friendly Facilities

  • Toys
  • Children games

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Banquet
  • Ballroom

Business Facilities

  • Meeting rooms
  • Conference rooms

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Mandarin Oriental, Tokyo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in/Check-out Time

Check-in:
15:00 - 02:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately JPY 8855 for adults and JPY 4428 for children
  • Fee for in-room wireless internet: JPY 1500 per night (rates may vary)
  • Fee for wireless internet in public areas: JPY 1500 per night (rates may vary)
  • Covered valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 13000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Events/parties not allowed, Cashless transactions are available, Essential workers only - NO, Conde Nast Gold List Year 2021

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 02:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Mandarin Oriental, Tokyo
179
Number of floors in Mandarin Oriental, Tokyo
9
Another facilities in Mandarin Oriental, Tokyo
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in Mandarin Oriental, Tokyo

What are available facilities at Mandarin Oriental, Tokyo?
There are top facilites at Mandarin Oriental, Tokyo such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental, Tokyo?
The standard check-in time at Mandarin Oriental, Tokyo is starting from 15:00 - 02:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental, Tokyo provide breakfast?
Yes, Mandarin Oriental, Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Mandarin Oriental, Tokyo?
Mandarin Oriental, Tokyo is a 5.0-star hotel.
How many floors does Mandarin Oriental, Tokyo have?
Mandarin Oriental, Tokyo has 9 floors.
See All

More Reviews from Other Guests in Mandarin Oriental, Tokyo

9.6
Exceptional
From 482 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mandarin Oriental, Tokyo

Number of reviews per page
20
40
Top reviews
Brendon
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

You can always trust a MO
Carol
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!
Whitehouse
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.
herbert
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Very good
Maria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Mandarin Oriental Tokyo delivers genuinely warm, attentive service and has an excellent spa, along with a great central location. The rooms are spacious, which is a definite advantage in Tokyo. However, after staying at the Four Seasons, this property felt somewhat underwhelming. Some rooms and lobby areas are showing their age and would benefit from a refresh, and the mattresses were not as comfortable as expected for a hotel of this caliber. Breakfast was also disappointing—the service was slow, and the buffet was at times poorly replenished. Overall, while the service is kind and the location strong, the hotel no longer fully meets the expectations of a top-tier luxury stay and would benefit from a revamp.
Read More
Rui
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
Abdulmohsen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Read More
Nakeva
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
Craig
icon-with Partner
with Partner
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh
MARIA
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.
julie
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Beautiful property with first class staff and service that makes all the difference.
Deems
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

first time - very impressed, but fell short of 5-stars IMHO.
Rotem
icon-with Partner
with Partner
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing hotel The was was simple
Wilson
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Staff was amazing
Andrew
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Remarkable service and experience.
Andrew
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Excellent experience
JASON
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Jean Seung
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Location
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
Dessislava
icon-Family
Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great property and the staff was amazing. Everyone went beyond themselves to help and accommodate us. Recommend the hotel . I can’t wait to be back !
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Mandarin Oriental, Tokyo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 482 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mandarin Oriental, Tokyo

Number of reviews per page
20
40
Top reviews
Brendon
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

You can always trust a MO
Carol
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The room was absolutely fabulous! Every employee of the hotel went above and beyond the call of duty. Our drinks at the bar were fantastic! We were very impressed with our dinner at Tapas molecular bar. It was an unforgettable experience! We enjoyed meeting and interacting with Chef Kento!
Whitehouse
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

This is the hotel of dreams - absolutely stunning views (we could even see Mt Fuji!) and the most unreal service. This was our last stay during our honeymoon and it was so incredibly relaxing and wonderful.
herbert
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Very good
Maria
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Mandarin Oriental Tokyo delivers genuinely warm, attentive service and has an excellent spa, along with a great central location. The rooms are spacious, which is a definite advantage in Tokyo. However, after staying at the Four Seasons, this property felt somewhat underwhelming. Some rooms and lobby areas are showing their age and would benefit from a refresh, and the mattresses were not as comfortable as expected for a hotel of this caliber. Breakfast was also disappointing—the service was slow, and the buffet was at times poorly replenished. Overall, while the service is kind and the location strong, the hotel no longer fully meets the expectations of a top-tier luxury stay and would benefit from a revamp.
Read More
Rui
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
Abdulmohsen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Read More
Nakeva
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
Craig
icon-with Partner
with Partner
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh
MARIA
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.
julie
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Beautiful property with first class staff and service that makes all the difference.
Deems
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

first time - very impressed, but fell short of 5-stars IMHO.
Rotem
icon-with Partner
with Partner
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing hotel The was was simple
Wilson
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Staff was amazing
Andrew
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Remarkable service and experience.
Andrew
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Excellent experience
JASON
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Jean Seung
8.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Location
David
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
Dessislava
icon-Family
Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great property and the staff was amazing. Everyone went beyond themselves to help and accommodate us. Recommend the hotel . I can’t wait to be back !
Number of reviews per page
20
40