Hard Rock Hotel Penang

The staffs were very friendly and helpful

Great staff, great hotel

This hotel is well run and well managed, service was professional and friendly. Forgot passport in the safe and manager of the hotel handled it with speed and diligence to safely deliver the passport to the airpot so I could make the flight. what more needs to be said.

The breakfast buffet was great, enjoyed the pool. Staff were friendly. Rooms were nice and big. Was a little dampened due to the construction and renovation of another wing. Which we were warned about so thats no problem just not as serene as it could have been.

Hard Rock Penang was lovely, from check in, to our whole trip the staff were amazing and very welcoming. The hotel was clean and amenities were good. The breakfast was amazing, really tasty and great choice. You can also get to Ferringhi Bay from the beach which saves so much time. Great location and great stay.

Excellent Suit room, pool facility, Spa is awesome

Felt very welcome especially by Jeya from Sandbar

The breakfast was sumptuous with many varieties. Staff members were very helpful and friendly. The pizzeria served very tasty Italian dishes besides pizza. Great location for beach access!

Room : Clean The pool : Awesome The staff : incredible. Especially Nur Izzatie from Hard Rock Cafe Penang Service : Fender Guitar is a nice touch Overall : Cant wait to visit the place again

The room was very nice and clean and staff was very pleasant.

we are at the corner of the pool access, still can hear lifeguard chit chatting very loudly to spoil the peace. F&B staff from the lobby lounge and breakfast area tends to chat too much and not noticing guest.

We were arriving after 22:00 they said NO welcome drinks because welcomes staff are not available at late hours! This is a very remote location the breakfast was so crowded we had to wait for staff to arrange our tab!

The check-in process was generally smooth as we were there only after 4pm. Staff were friendly and helpful. Room condition was decent but the water pressure at the shower was rather low and it wasn’t very hot. The bottled shower gel, shampoo etc was very hard to use, only a small amount comes out with every pump. We use the spa service during the stay and the experience was good. Like the hut by the beach as we could hear the waves while having the treatment done. Buffet Breakfast varieties were impressive but quality of certain stations such as the juices was rather disappointing.

Best n nice place to stay, feel relax n good👍👍👍

Clean rooms.

All the staffs very efficient and friendly

Good hotel

Very enjoyable stay. Obviously very busy with the start of school holidays in Malaysia and lots of visitors but still managed to find little areas of peace & sunbeds by the pool! Staff all excellent and friendly - common areas clean and enjoyable to relax in. Facilities good - the main restaurant and "Pizzeria" very clean, good food & lovely staff. Swimming pools good with areas for families (ie kids) and adults. Splash area was looking a little worn with the underfoot surface degraded but not unexpected considering the heavy use. Breakfast amazing. Good quality and enough to go round even when it was at its most craziest! Only thing I'll say is please make more teh tarik - it always ran out by 9am and no top up. Room great (we had a seaview) - large clean and had all the storage we needed and amenities (two bottles of water a day & tea/ coffee making facility). TV entertainment brilliant with plenty of movies and TV shows available. Overall very happy and look forward to staying again!

I had a ba

truly reflects the Rock Vibes. Everything is easy and near to access . The staff are friendly , the Burger from Hard Rock Cafe was amazing.