Hard Rock Hotel Penang

Hotel may accept Early check in, subject to room availability

Hotel may accept Late check out, subject to room availability, with additional fee.

Smoking is strictly not allowed in this property, and smoking area is available.

Pets are NOT allowed.

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals.

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Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.

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Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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Deluxe Room with Lagoon: Out of love and care for the safety of children, parents with lil’ rockers below the age of 12 are required to sign a disclaimer form upon check-in.

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Effective from 1st June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night. This fee is payable directly to the hotel upon check-out and is not included in the room rate and taxes stated herein.

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With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.

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Please be informed that Hard Rock Hotel Penang is preparing to become completely smoke-free by 01st February 2019.
In line with the hotel's motto - "Save The Planet" , Hard Rock Hotel Penang will officially be a Smoke-Free-Five-Star Hotel starting 01st February 2019. Non-smoking guests can now enjoy an ultra-fresh smoke-free environment in all the hotel rooms, restaurant and public areas.

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*Smoking in Smoke-Free area can be fined RM 10,000 OR jailed up to two years by the Malaysia Government. Guests who found smoking in their hotel room will be subject to a RM 500 cleaning fee. Smoking guest who wish to enjoy a puff during their stay can proceed to our designated smoking zone located at Level 1, next to the valet parking.

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*Smoking includes tobacco cigarettes, electronic cigarettes (vape), cigars, pipe tobaccos, cigarettes leaves (Rokok Daun), bamboo pipes and water pipes smoking (bong/hookah/shisha and mouassal)

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Based on the guidelines of the Recovery Movement Control Order (RMCO) from the Malaysian government, please find the list of facilities available via https://penang.hardrockhotels.net/we-are-back/

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At Hard Rock Hotel Penang, we are fully committed to the safety guidelines and hygiene protocols under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members. https://penang.hardrockhotels.net/safe-sound/

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Due to the local government restrictions, buffet breakfast will be replaced by an alternate breakfast deemed necessary by the Management.
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Rock Royalty Lounge will be closed for the time being until further notice. During this time, hotel credit in the form of Anything You Want Vouchers will be extended as a replacement.
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