Hilton Edinburgh Carlton

I was very disappointed to see that you have revamped the entrance and reception areas since my last visit. You've taken away the wonderful sweeping staircase which led to a very open and pleasant bar area. What you've replaced it with is a downgrade to just any old entrance and bar. Neither my visiting friends or I were impressed by having 'accessible' rooms which were not needed, and in fcat my friend requested a room change.

They finally finished construction and the place is 100% better and looks modern but in a rustic sort of way. Staff is wonderful especially Shaha who checked me in and worked with me to give me a great weeks stay.

Staff were lovely and super helpful. Location is excellent. Rooms are tidy and quiet. Not much more you could ask for!

Great hotel - great room overlooking the Royal Mile.

Loved our room. It was one of the bigger rooms with a King Size Bed. We were on the 3rd floor and had a view of the ocean ( well there was scaffolding somewhat in the way)

Large breakfast Buffett. Clean rooms. Friendly Staff

The breakfast buffet was average.

Bar was really nice. Did not have breakfast.

Old hotel with very nice newly renovated rooms, was there twice during the trip; once in the executive wing where the room was huge by European norms and then in a regular room ethic wax also just fine. The only negative is the lifts (elevators) - at one point there was only one in service and even when both were running they are slow and inadequate for the amount of traffic. Plan on using the stairs.

We asked to be transferred to an accessible room because there was not a walk-in shower and the bathtub was quite high. The hotel agreed to move us. However, to get to the accessible room we had to go down one set of steps and up two more sets of steps. The room was cold and we asked for maintenance to check the temperature. A young lady came to the room and didn’t do anything different than what we did. She went and brought back a portable heater that didn’t help very much. The hotel was a disappointment and I would not recommend.

Excellent over night stay with the family - beautiful hotel, food, drinks and tolm. every member of staff we spoke to was friendly and polite and great with the kids as well .. just a nice atmosphere overall

Room was clean and the staff friendly , breakfast was good

Really great property, in a perfect location. It was very much under construction when we went, with only one elevator in service, so that wasn’t ideal. I also felt like my room wasn’t perfectly clean. We found a few hairs. Staff was great to hold our bags before we could check in and after we checked out so we could still play in the city unhindered by our bags.

Furniture in our room was torn - leather chair torn, no curtains and there were workers outside our window. Hotel was under renovation. Bed back boards pleather was rubbed off (both beds). One of the teo elevators was down during our entire stay and the one working elevator was slow. Great location and the public spaces were very well kept.

Yes

Overall this was a great place to stay with an excellent location, amazing breakfast, clean and well maintained rooms. The only downside while we visited was that only 1 of the 3 elevators was working. The location of breakfast meant that we watched a lot of elderly people struggle with waiting for the elevator which was routinely filled with staff taking bedding to the floors above and they had to wait long periods for it to come back since the other elevators were not working. Once they get this resolved it will not be an issue. We were 2 adults and child of 17 years staying there.

Building undergoing renovation Good service and great location right on the Royal mile

A little confusing at check in as I added one night at the start of the stay which they didn’t have that request from me. The staff was very helpful and friendly, especially at the front desk and restaurant areas.

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Large spacious room. Clean and tidy and by and quiet.