Hilton Edinburgh Carlton

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I was very disappointed with my stay. The room needs improvement, and the windows on the first floor are not soundproof. I couldn’t sleep because the outside noise was clearly audible inside the room.

The room was vastly too hot. No water provided in the room which seems a bit tight for a hotel such as this. Cups don’t fit the coffee machine and also over fill. Breakfast is insanely expensive at £25 a hear.

Allt utom hissarna var till belåtenhet!

Allting var bra

Very nice hotel, lovely staff and perfect location for central Edinburgh. Only 4 stars as the beds were uncomfortable

Unfortunately, what was intended to be a relaxing family break in the city fell well below the standard we have come to expect from a Hilton hotel. Firstly, our room had no functioning temperature control. We were unable to adjust the heating or cooling, which made the room uncomfortable throughout the night. It was only the following morning that we noticed an alarm indicator showing there was a fault, which explains why the system was not responding. In addition, the television in our room had no signal and did not work at all. After settling our children to bed, my wife and I had hoped to relax and watch something together, but this was not possible due to the lack of service. This was particularly disappointing as it limited our ability to unwind during our stay. To make matters worse, our room was located at the furthest point from reception, and in the morning the lift was out of service. As we were travelling with two young children and multiple suitcases, we were forced to carry everything up several flights of stairs. This was extremely inconvenient and stressful, especially with young children in tow. Overall, the experience did not reflect the quality or comfort we associate with Hilton. What should have been an enjoyable and relaxing stay did not turn out that way, and we do not feel that we received value for money. Given the issues outlined above, we believe a 50% refund of our stay would be a fair and reasonable resolution.

Staff excellent, room spacious - just what was needed

Location, staff and room were brilliant

2月の中旬に2泊しました。　エジンバラ駅から徒歩5分ぐらいです。　ホテルの場所は旧市街のロイヤルマイルの真ん中なので観光に便利です。　また、近くにレストランやパブも多く食事には困りません。

The hotel was a building site, the room was freezing, the TV glitched on and off, the AC made a ticking noise all night and we were disturbed by the housemaid at 9am. They also failed to properly validate my parking ticket, so I was charged full price to exit the carpark.

Tudo excelente.

The room was spacious, all the amenities that was required were there, and the Staff were very helpful and polite.

Staff unprofessional and not nice. But worse: room extremely cold. They put in an extra heater but it was still ice cold. Felt like staying in a youth hostel - my room was three floors down and you had to use two separate elevators, a stair and kilometers in a corridor. Not acceptable.

Yes, the only thing I did not like during my stay was the 10% service charge automatically added to my bar bill without being told, just expected, this is not cricket.

Ótima localização. Limpeza boa. Fomos bem recebidos e bem assistidos pela equipe do Hotel. O chão parece mover ao andar (no terceiro andar) o que causa certo receio. Demais pontos positivos.

There was scaffolding up all around rhe hitel. We were nit infirmed of this.wh

The room we was given had a broken arial and staff were very quick to come and try to fix it. It wasnt able to be fix so was moved to another room

High quality room and comfortable with professional staff. However cooked element of breakfast was dried out and did not reflect well on overall quality. Other breakfast items were of much better standard.

Great staff and great location.