Novotel Canberra

Overall good

Pillows in room very bad, only 3 on the bed, all 3 smelled of body odour & flat as a board. Staff very courteous & welcoming

Nice place froendly staff

Everything was good

The parking was an issue and felt like we were misled when booking, in the room there was a note about having hot showers and if you set off the smoke alarm (obviously poor positioning on their part) we would be up for a $1500 fine!!!. It is not up to the usual or Novotel standard that I am use to. I would not stay there again

Yes they need a bit more variety for the buffet

Lots of muld in out of the shower. The plates at the breakfast buffet were always still wet and a couple not even washed properly, they had dried food kn them still. Breakfast was chaotic, it seemed under resourced. Apart from that all good and in great location.

Parking was a nightmare. Pool area was not maintained or monitored regularly with towels

Room was clean. Tv renote didnt work but they sent someone and changed the remote very quickly. Great service. Breakfast was good too.

Staff was friendly

Broken furniture in the room, drawers etc would not close. Very dated. Expected much better from a Novotel.

Very old hotel

Check in was pretty minimal - they just handed over our room key. There isn't information about the facilities in the room - a QR code comes up on the TV, which links you to the information. We don't usually turn on the TV, though - maybe this information could be better displayed on a card in the room with a QR code on it. The pool was lovely - it's a nice temperature, the space is great, and it's fairly child friendly at 1.2m deep with wide steps. They advertise that they have inflatables out during the school holidays, but they weren't there during our stay. Breakfast was fantastic - a fresh, hot buffet with multiple staff providing quick service. It's a good deal to have breakfast included. The location is surprisingly quiet for the city centre - we didn't even hear the buses coming and going. There are major ongoing roadworks out the front of the hotel, but access is maintained and we couldn't hear them during our stay.

Staff were lovely. Amenities clean minus the bath being rusty in multiple locations. I didn’t expect a large room but couldn’t put a bag down and still get around the room without climbing over things. Claimed to be two queen sized beds. Definitely only double size. Pool was great! Parking so expensive.

This hotel was pretty amazing. We had a pool and a wonderful Buffett breakfast in the morning. The rooms were clean. The fire alarm went off at three am. Someone was apparently smoking in their room. Everyone moved out in an orderly manner onto the street. But there wasn’t any hotel staff around giving us direction or telling us what was going on.

Superb location! It doesn't get any better than this. Despite being family friendly and having lots of couples with children staying there, hotel is wonderfully quiet. Combine that with top notch mattresses, comfortable pillows and high quality linen, you'll have the best night sleep. We left the car at the hotel parking the day we came and didn't need it until we checked out. Hotel is only couple of minutes walk from shopping centre, plenty of coffee shops and restaurants. This is not my first time staying at Novotel Canberra and it certainly won't be the last.

The check was efficient. Room clean. I liked the towels folded on the bed

Arrived at 6pm. Room wasn't ready. Was told we'd be called. No phone call. Returned at 8.30 and room was available. No 3rd set of towels. Sofa bed not made up. Rooms were dated. Bathroom wasn't cleaned well. Microwave was dirty. Great location. Limited first in car parking.

The restaurant tables could have been wiped over and the seats in restaurant brushed down. I’m not sure the bottom sheets on our beds were straightened

Clean room, buffet was good. If you are planning on eating the buffet breakfast, I would recommend getting there early as the queues became quite long later on in the morning. Check in and check out process was smooth. Plenty of on site parking.