JW Marriott Hotel Surabaya

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9.0
/10
Exceptional
7,632 reviews

What Guests Say About Their Stay

Elok f.

9.7
/ 10
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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Verified Traveler

10.0
/ 10
Thank you for the wonderful stay. The room was comfortable, the service was friendly, and the food was delicious. TOP!
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Mark T.

9.7
/ 10
The range of food available for breakfast was absolutely fantastic!! The staff were very helpful and friendly. This hotel really lives up to the JW Marriott brand.

H***a

9.7
/ 10
A great place to stay! Great food and top-notch services! Will be back! Thank you!

Furqon K.

10.0
/ 10
I really enjoyed the atmosphere here, especially my children and grandchildren were very happy, both the service, the room, and the food. Hopefully, I'll have the opportunity to come here again.
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In the Area
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Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
note: hotel was previously named JW Marriott Surabaya JW Marriott Hotel Surabaya is located in area / city Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JW Marriott Hotel Surabaya

Jalan Embong Malang 85-89, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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Lobby JW Marriott Hotel Surabaya
Lobby 2 JW Marriott Hotel Surabaya

Discover More About JW Marriott Hotel Surabaya

note: hotel was previously named JW Marriott Surabaya

Location
JW Marriott Hotel Surabaya is located in area / city Tegalsari.

About JW Marriott Hotel Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

JW Marriott Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Surabaya.

All facilities in JW Marriott Hotel Surabaya

Bar, Cafe and Lounge JW Marriott Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool JW Marriott Hotel Surabaya
Swimming Pool
Entertainment Facility JW Marriott Hotel Surabaya
Entertainment Facility
Fitness Center JW Marriott Hotel Surabaya
Fitness Center
Functional Hall JW Marriott Hotel Surabaya
Functional Hall

Things to Do

  • Picnic area

Transportation

  • Valet parking
  • Car rental
  • Security

Accessibilty

  • Disabled access friendly

Public Facilities

  • Room service
  • Coffee shop
  • Safety deposit box

Hotel Services

  • Newspaper in lobby
  • Express check-in
  • Multilingual staff
  • 24-hour Receptionist
  • Money changer

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in JW Marriott Hotel Surabaya

Important Note

An extra person fee for a 3rd guest or more in one room will be charged directly at the hotel and is not included in your total price.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 12:00 - 12:00
Available rooms at JW Marriott Hotel Surabaya
309
Number of floors in JW Marriott Hotel Surabaya
25
Another facilities in JW Marriott Hotel Surabaya
Picnic area, Valet parking, Car rental, Security, Disabled access friendly

Frequently asked question in JW Marriott Hotel Surabaya

What are available facilities at JW Marriott Hotel Surabaya?
There are top facilites at JW Marriott Hotel Surabaya such as Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at JW Marriott Hotel Surabaya?
The standard check-in time at JW Marriott Hotel Surabaya is starting from From 14:00 while the latest check-out time is at 12:00 - 12:00
What is the star rating of JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya is a 5.0-star hotel.
How many floors does JW Marriott Hotel Surabaya have?
JW Marriott Hotel Surabaya has 25 floors.
How many rooms are available at JW Marriott Hotel Surabaya?
JW Marriott Hotel Surabaya has 309 rooms in total.
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More Reviews from Other Guests in JW Marriott Hotel Surabaya

Overall Ratings & Reviews JW Marriott Hotel Surabaya

Traveloka (7,155)
Other sources (477)
9.0
Exceptional
From 7,155 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.2

Service and Facilites

9.2

People often mention about JW Marriott Hotel Surabaya
All
Staff Friendliness (95)
Room Space (91)
Bedroom (91)
Bathroom (88)
Taste (86)
Distance to City Center (80)
Variety (77)
Family Friendly (74)
Hotel Area (74)
Ambiance (73)
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Traveler Reviews JW Marriott Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Widya A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A relaxing and pleasant hotel. The poolside ambiance feels like it's not in Surabaya. It's cool and awesome. I'd stay at the Marriott again, even though I'm a Surabaya local.
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K***I
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Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always satisfied and never bored staying here.
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Ahmed
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I will be back soon there for sure.
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Susanto L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All the staff are doing a great service, btw. Keep going, guys! 😁👍
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff are all friendly, the place is comfortable, the food is delicious.
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's really delicious
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1 people find it helpful
Widjaptrapt
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Best 5-star hotel!! Affordable, good, comfortable, perfect for relaxing.
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c***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Overall service excellent, have a great time staying here.
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Patrick J. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 12 week(s) ago
The location is okay, but it's a bit congested in front of the TP. The only thing missing is the AC in the room, it's really hot...
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+2
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I really enjoyed my stay here. Want to come back again in the future.
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S***m
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10.0
/10
Reviewed 14 week(s) ago
Good services and clean. Very good experience
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Elok f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.
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M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
If you're visiting here, try to avoid the weekend, as the atmosphere is pleasant, quiet, clean, and comfortable. Furthermore, taking the kids swimming is a real treat, as you won't have to worry about crowds of other guests.
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s***a
icon-Business
Business
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8.5
/10
Reviewed 20 week(s) ago
The staff are very friendly and helpful.
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s***a
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8.5
/10
Reviewed 20 week(s) ago
Thank you for your service and assistance
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The location is strategic, walking distance to Tunjungan Plaza. You can also enjoy Car-Free Day on Sunday mornings. The evening dining options in front of the hotel are also quite extensive. It's simply top-notch.
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Rini a. t.
icon-Staycation
Staycation
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9.4
/10
Reviewed 20 week(s) ago
Very pleasant atmosphere, friendly service.
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f***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Looks like you'll be addicted to staying here
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M***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly, the hotel is comfortable & clean.
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H***n
icon-Staycation
Staycation
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10.0
/10
Reviewed 22 week(s) ago
The staff are all friendly, no hassle and didn't take long to check in 🥰
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1 people find it helpful
Number of reviews per page
20
40

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Lobby 4 JW Marriott Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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