The service is good and the food and rooms are comfortable, suitable for families.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

A comfortable and pleasant hotel. Ambiance/Facilities: The facilities and ambiance are comfortable and good. Food: Quite varied. Staff assistance: Good. Price: Affordable. Location: Very strategic.

We went there for a birthday staycation and the kids were happy; friendly staff, can be a bit packed during weekends/holidays.

A luxurious, comfortable, and pleasant hotel. Ambiance/Facilities: Comfortable and good facilities and atmosphere. Food: Quite varied. Staff assistance: Good. Price: Affordable. Location: Very strategic.

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

With the hotel's strategic location in the heart of the Surabaya metropolis, it's easily accessible by private car or public transportation. The hotel's comfortable environment, supported by welcoming staff, and the ambiance of its rooms and amenities create a memorable stay.

Overall it's very good, just a suggestion if possible, change the TV in the room to a smart TV, it's really cool.

It was a truly enjoyable stay at Hotel Tunjungan Surabaya. The service was incredibly friendly. Hotel Tunjungan is top-notch. Jaya jaya jaya.

I've been staying at this hotel for a while now. The prices are affordable. There are plenty of culinary options nearby.

This hotel is close to restaurants and convenient for business trips, not too far from the city center, and at an affordable price. The service is good and friendly. The rooms and bathrooms are clean and comfortable.

The hotel staff is very friendly, even the security, the rooms are very clean, in short the hotel is great.

The staff explained well, the place is easy to get to everywhere, close to the city center.

My stay at the Sheraton Surabaya was truly memorable. The service was responsive and friendly, as was the staff, Bryan. Very quick and helpful. The location is undeniable, with easy access to Tunjungan Plaza Mall. The rooms are spacious and well-maintained, like a 5-star hotel, even in a new hotel.

I tried nasi goreng cakalang for my dinner menu. This menu was suggested by a friendly and helpful staff named Alya. The nasi goreng was delicious. Thanks for her suggestion! I appreciate it 😉

For the price, this hotel is definitely worth it! 😍 The rooms are spacious and comfortable, the staff is very friendly, and the breakfast selection is varied and delicious. The service and facilities are truly worth the price. Highly recommended! I will definitely stay here again when I get the chance.

The lobby area is comfortable and smells great. The rooms are spacious and family-friendly. The breakfast menu is very varied.

What a wonderful experience at this hotel. We especially attended our son, Muhammad Rizal, S.Bns.'s graduation at The Westin Hotel. Access between hotels was very simple. Thank you, Fahtar.

Great service from concierge to room service. Free shuttle on demand to the nearby mall.

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

It was very spacious to stay at Santika Pandegiling, the place and service were very good.