Friendly service, from security to the manager on duty. Every time we meet, we greet guests with a friendly smile. Rooms are guaranteed clean and tidy, and cleaning is available upon request or daily. The breakfast menu is varied and delicious. A prime choice for shopping at Pasar Atom or ITC Mega Grosir Surabaya.

The room was clean, the bathroom had hot water and worked perfectly. The Wi-Fi was very fast, and the staff was very friendly and responsive.

The hotel staff is friendly and helpful, the restaurant food is delicious, the rooms are comfortable, clean, and affordable. It's conveniently close to the port, making it perfect for those in transit.

The experience of staying at this hotel is nice and pleasant, friendly service and clean rooms. Strategic location close to shopping and nightlife in Surabaya.

Rooms are nice, clean, nice service and cheap price. Success continues Hotel Djagalan.

Comfortable place, complete facilities, kids friendly, delicious food, close to shopping centers, friendly service.

The service is good and the food and rooms are comfortable, suitable for families.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

The staff explained well, the place is easy to get to everywhere, close to the city center.

Great stay, staff was very accommodating and friendly. The AC in our room was hot and they immediately fixed it!