The hotel staff is very friendly, even the security, the rooms are very clean, in short the hotel is great.

My 4-night stay at this hotel was truly delightful. The rooms were comfortable, clean, and most impressively, the staff were incredibly friendly. Special thanks to the incredibly helpful Mr. Arul, the friendly Chef Yusuf in the restaurant, and Mr. Erwin from housekeeping who ensured the rooms were always clean and comfortable. It was a pleasure to receive such warm service. Little things like the friendliness of the staff really make the stay even more enjoyable. I hope they maintain their excellent service. This will definitely be one of the hotels I want to visit again ❤️

The rooms are clean and the service is quite satisfactory. The location is quite strategic, close to coffee shops and restaurants.

One of my and my family's favorite hotels to stay. The hotel was placed in the middle of the city, so we could go anywhere easily. The room was clean and spacious. The breakfast was tasty. And importantly, all staff were friendly and helpful. Will be back again someday.

The hotel staff was very friendly, very helpful with our needs as well, our 3 night stay at Mercure Surabaya Manyar was very memorable.

The hotel staff and service are quite friendly, the cleanliness and comfort of the rooms are also good and the location is strategic, especially for those from outside the city who are staying for eye treatment at NEC.

Thank God, I booked a Standard Room, but upon check-in I was upgraded to a Junior Suite without paying any extra. I'll definitely stay here again next time I'm in Surabaya.

I really enjoyed staying there. The room was clean, and I think the facilities were pretty complete for the price. It was great, and the service was also good, although a bit slow to respond, but so far so good. 👍 I think I'll be a regular, it's really comfortable.

The hotel staff is very friendly, every morning it is cleaned, all equipment is changed starting from sheets, bedcovers, pillowcases, towels, and other bathroom equipment.

Strategic, affordable, safe, good service, many culinary places around and varied.

The hotel staff is very friendly and helpful, and the service is good so far. The facilities are also clean, and the staff is responsive.

Clean, comfortable, neat parking.

The place is clean, neat, comfortable. Friendly and kind service. Highly recommended 👍🏻. The wifi is really good for playing 😊

The hotel staff was very friendly, the bedrooms were clean and fragrant, and the bathrooms were great. Overall, it's very good and recommended.

The room was clean, the host was super nice. You guys won’t regret staying in this place. No hassle at check-in and check-out. It was really a good time staying with this host.