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Impressed by the friendliness of the doorman/bellboy and reception staff. Stayed in a Premier King Room for 5 days and was blown away by the super-complete, clean, and very spacious room. Highly recommended and satisfied.

The first time I stayed at this hotel was very good, the staff were very friendly, and very helpful when there were problems, fast response, I recommend it here, if I go to Surabaya again, I can stay at this hotel again.

One of my and my family's favorite hotels to stay. The hotel was placed in the middle of the city, so we could go anywhere easily. The room was clean and spacious. The breakfast was tasty. And importantly, all staff were friendly and helpful. Will be back again someday.

The hotel was nice and clean. I especially liked the scent of the soap and lotion. The staff was also very personalized and friendly.

We stayed at Hotel Dafam Pacific Caesar Surabaya for 3 days during my friend’s business trip. I was welcomed with a smile and staff was very friendly until we even struck a simple conversation. It was a nice experience. Comfortable room with responsive & helpful staff. Breakfast also great, luxurious, a lot of menus to choose from salads, omelette, rices, porridges, etc 👍

The hotel staff was very friendly, very helpful with our needs as well, our 3 night stay at Mercure Surabaya Manyar was very memorable.

Thank God, I booked a Standard Room, but upon check-in I was upgraded to a Junior Suite without paying any extra. I'll definitely stay here again next time I'm in Surabaya.

The hotel staff is very friendly, every morning it is cleaned, all equipment is changed starting from sheets, bedcovers, pillowcases, towels, and other bathroom equipment.

Friendly owner, clean rooms, complete amenities. Easy access. Very comfortable. Recommended for a staycation...

The hotel staff is very friendly and helpful, and the service is good so far. The facilities are also clean, and the staff is responsive.

Strategic, affordable, safe, good service, many culinary places around and varied.

Clean, comfortable, neat parking.

The place is clean, neat, comfortable. Friendly and kind service. Highly recommended 👍🏻. The wifi is really good for playing 😊

The hotel staff was very friendly, the bedrooms were clean and fragrant, and the bathrooms were great. Overall, it's very good and recommended.

The room was clean, the host was super nice. You guys won’t regret staying in this place. No hassle at check-in and check-out. It was really a good time staying with this host.

I am staying at this apartment due to preparation for my nephew's study. First of all, the owner is very responsive and helpful. Second, the room is clean, smells nice, and very comfortable. Third, it's easy to find food. My family and I definitely will stay at this apartment again when we come back to Surabaya.