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The hotel staff was very friendly, and the room attendants were also honest. All room amenities were provided without asking. For example, the minibar was always stocked. Thank you, Harris, for making our holiday comfortable, enjoyable, and relaxing.

It was wonderful, nice room, comfortable, clean. The hotel is nearby many places that I can visit.

The room was very comfortable. There were 4 pillows. The room was soundproof. The location was very strategic, close to everywhere. The hotel was very comfortable. If I go to Surabaya, I will stay here again. Close to Bonacafe and Starbucks. Best

I spent two memorable nights here for a weekend. One of my favorite things about the hotel is the rooftop pool, which offers stunning city views and makes relaxing even more enjoyable. The gym is also excellent, with a stunning view that makes exercising even more enjoyable. The location is strategic, the rooms are comfortable and clean, and the overall atmosphere of the hotel is calming and perfect for unwinding. Thank you for a wonderful stay. It will definitely be one of my choices when I visit Surabaya again. 😍🏙️🏊‍♀️💪🏻

The staff are all friendly, the rooms are clean, the bathroom and pool are also clean, the AC cools down quickly, even when turned down it's still cold, and the view is also good.

It's very exciting and fun, the staff are very friendly, and the facilities are very complete. The swimming pool is also nice and comfortable.

All the staff here are friendly and helpful. The rooms are clean, the food is delicious, and the laundry is clean, fragrant, and sleek. Downstairs is the well-stocked Bonnet supermarket. There are plenty of restaurants in front of the hotel, and street food is plentiful at night. I'm curious about the air freshener in the hallway leading to the room. It smells amazing 😍

I really like the clean room, clean bathroom, strong shower, cold AC, and it turns out there is an elevator 🤩

The receptionist and hotel staff were super friendly, and the rooms and facilities were very comfortable and well-appointed. Next time I'm in Surabaya, I'll definitely choose Vasa, perfect for a staycation. 👍 A truly memorable stay with my family.

It’s always been a pleasurable experience to stay at Narita Hotel. The staff are friendly and helpful, the room and the common area are clean and tidy. The facilities are great, there’s a gym, a swimming pool, afternoon tea and wonderful entertainment such as traditional karawitan music or karaoke band. Highly recommended!

Friendly Staff, Clean Hotel, Comfortable Environment

The hotel staff is very friendly, the rooms are very neat and clean, and the parking is quite spacious. The location is very strategic, close to supermarkets and culinary spots. Highly recommended.

Overall, I liked the staff's friendliness, and the security guard helped carry my and my child's very heavy suitcases to and from the lobby. The hotel's atmosphere was comfortable, and the room was also clean.

I was very satisfied with my stay here. I've stayed here many times for events in Surabaya. The room was clean. The bathroom was clean. The hot water was flowing. The price was affordable. The location is strategic. There are many food options around the hotel, including a minimarket, and for breakfast, pecel rice is just a short walk in front of the Samsat office, if I'm not mistaken—it's just a short walk from the hotel. Overall, it's very good.

I stayed 11 nights at Hotel Mutiara Timor. The staff were very friendly, the room and hotel were very clean, even though it's only a 1-star hotel, I think Hotel Mutiara Timor deserves to be upgraded to a 2-star hotel. The location is a bit inland, but the location is strategic. Around the location there are many Instagrammable cafes and lots of snacks too. Near the hotel, it opens at 10 AM and closes at 4 PM, meatballs pentol are located 100 meters to the right of the hotel, which are always busy, worth trying if you stay at this hotel. And in the morning, to the left of the hotel, there is also a savory pecel rice seller for only 10 thousand. Indomaret and Starbucks are about 1 km away. Marvel Mall is 2 kilometers away, Tunjungan is 3-4 kilometers away. Laundry services are also available. Thank you to Hotel Mutiara Timor. Very satisfying. May you be more successful & progress in the future.

Nice, clean room, a decent hotel for rest and staycation. The lobby smells very good and is very clean. The breakfast is very East Java style. Thank you.

The hotel is clean and the building still feels new, creating a comfortable atmosphere. The service is friendly and helpful. The strategic location makes it easy to get to various places in Surabaya. There were no significant issues during my stay. If I return to Surabaya, this hotel will be one of my choices for my next stay.

The receptionist was friendly and very helpful. The check-in/check-out process was quick and straightforward. The rooms are also quite large and suitable for families. Recommended 👏

I was alone at the time, so I didn't have to worry because the staff was very responsive and friendly, and the room was kept clean and tidy. It's close to the city center, very affordable, and highly recommended.