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The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

The hotel staff is very friendly and welcoming. Upon check-in, the receptionist provided simple explanations and prompt service. This will be a favorite hotel for anyone staying in downtown Surabaya. Besides being affordable, it's also very close to the city's shopping centers. ✌️

Check-out by Mrs. Early was very easy. The hotel is beautiful and luxurious. I'll be back again.

My first experience at a Holiday Inn Express was very impressive. From the friendliness of the staff and the strategic location to the city center, I will return to Holiday Inn Express Surabaya for both business and leisure. May Holiday Inn Express Surabaya continue to be a success.

The hotel staff was very friendly, starting with the security guard who promptly opened the door and the friendly receptionist who explained the room description and deposit card details in detail. Housekeeping also changed towels daily and always confirmed whether the room needed cleaning. They were very helpful.

The staff is very friendly, and the service is excellent. The place is spacious and quite clean. It's close to the city center. Nice place and good vibes.

Highly recommended for those vacationing in Surabaya and needing a hotel. I've stayed here twice and have been very satisfied.

I had a very satisfying and comfortable stay at this hotel. I always stay here whenever I visit Surabaya.

My first time with my family to Surabaya, I looked for a hotel that could accommodate four adults in one room. It was super clean and the room was spacious. And what's even better is that we were able to borrow an iron. 🥳 Even though it was just a transit stop, it was a memorable one 🤍

The hotel staff was friendly, check-in was around 11:00 PM. The room was clean, the air conditioning was cool, and towels, small bottles of mineral water, and biscuits were provided. The hospitality was exceptional, and the rates were affordable. The area is close to iconic city attractions. Eateries are easy to find in front of the hotel (on the main road). Parking is available, with four-wheeled vehicles parked on the roadside in front of the hotel. Please maintain the excellent service and facilities.

Several times staying here, nice place, comfortable, clean, the lobby is always full of people because I once checked out after dawn hehe. Top, hopefully it will maintain the comfort and cleanliness.

The hotel is clean, comfortable, inexpensive, according to price.

The hotel staff was friendly and prompt. Check-in was at 1 a.m. and the room was ready, allowing us to rest immediately. This was our second stay here while visiting Surabaya. Near the hotel are Alfamidi and Indomaret, as well as a pharmacy. Next door is a chili sauce stall—cheap, tasty, and filling.

Worth to stay for its price. The room and bathroom are clean. What's more; there are dispensers, dishes, glasses free for use. Recommended for backpackers.

All the service is excellent, friendly, the quality and quantity are excellent, the location is comfortable, the atmosphere is peaceful, and it's close to many restaurants and markets. Monthly rentals are also available. Best of luck.