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The hotel staff is very friendly, the gym is open 24/7, and the rooftop is also cool. The rooms are also soundproofed so there's no noise.

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

The place is comfortable, the rooms are clean and well-equipped. The staff is very responsive, the facilities are complete, and especially the access to the mall is very close. Overall, I highly recommend staying here. If I'm in Surabaya, I'll definitely come back.

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

The front desk/receptionist was very friendly. We also received a free upgrade to their highest-rated room without asking—what great service!

My first stay at the Pakuwon apartment, Orchard, was exactly what I expected. It was so much fun being able to go straight to the mall every day. I'm going to be a regular.

The host was very friendly and helpful. The check-in and check-out process was hassle-free. It was a great experience, and I'll definitely be back.

Highly recommended, close access to the mall, super clean rooms, super special service & very close to the city.

I really liked it. The room was clean, the service was good, and the bathroom, which was the highlight, was spotless. There was hot water too. It was definitely worth it for a one-night stay.

Highly recommended, next time I go to Surabaya I will come here again..there is a really cool pool.

We'd rate this apartment as clean. The facilities are also excellent. The service is excellent. Very friendly. It's a great place to stay.

Above and beyond doesn't even begin to cover it. The staff here is absolutely incredible. From the moment I walked in, I was greeted with genuine warmth. They were not only incredibly friendly but also lightning fast with their responsiveness. No question went unanswered. What really stood out was how accommodating they were. They bent over backwards to make sure every need was met and went out of their way to customize my experience. In a world where customer service often feels robotic, this team is a breath of fresh air. If I could give 10 stars, I would. Thank you for making this so seamless!

I like staying here, it's comfortable, not noisy, the room is spacious and clean, I'll come here again next time

Mr. Piter was very kind, friendly, and responsive. The room was clean and very comfortable, and the location is inside the mall. There's a gym and laundry service, so it's convenient.

Check-in was very fast, and all the staff were very friendly. They helped prepare breakfast. The room was clean and tidy, smoke-free. The location is easily accessible. Highly recommended.

The owner is nice, the room is clean, the cooking utensils are complete, and the refrigerator is also cold. If I go back to Surabaya, I will stay here again 👌

Complete bathroom, hot water available, complete pantry, clean bed, clean sheets, smooth WiFi, beautiful views in the morning and evening, the owner is very responsive and friendly.

Overall it's good, the service from the security guard is very helpful, the apartment owner is responsive, the place and room are comfortable, the bathroom facilities with hot water are okay, the parking lot is adequate, overall I'm satisfied. The deposit refund is fast, it's great and recommended.