Easy check-in, the hospitality of the staff from security, bell boy, and front desk was great as usual. Not my first time and not going to be my last. Thanks, will be back again.

Clean, comfortable, complete facilities and most importantly, quiet surroundings, great city light views, direct access to the mall so you don't have to go far if you want to go to the mall, access to the swimming pool, and free gym, the best in short.

Highly recommended, close access to the mall, super clean rooms, super special service & very close to the city.

The host was very friendly and helpful. The check-in and check-out process was hassle-free. It was a great experience, and I'll definitely be back.

My first stay at the Pakuwon apartment, Orchard, was exactly what I expected. It was so much fun being able to go straight to the mall every day. I'm going to be a regular.

The room was nice and clean 😍 so it felt like staying in a hotel. The management was also good and responded quickly.

Above and beyond doesn't even begin to cover it. The staff here is absolutely incredible. From the moment I walked in, I was greeted with genuine warmth. They were not only incredibly friendly but also lightning fast with their responsiveness. No question went unanswered. What really stood out was how accommodating they were. They bent over backwards to make sure every need was met and went out of their way to customize my experience. In a world where customer service often feels robotic, this team is a breath of fresh air. If I could give 10 stars, I would. Thank you for making this so seamless!

Highly recommended, next time I go to Surabaya I will come here again..there is a really cool pool.

Mr. Piter was very kind, friendly, and responsive. The room was clean and very comfortable, and the location is inside the mall. There's a gym and laundry service, so it's convenient.

The owner is nice, the room is clean, the cooking utensils are complete, and the refrigerator is also cold. If I go back to Surabaya, I will stay here again 👌

Complete bathroom, hot water available, complete pantry, clean bed, clean sheets, smooth WiFi, beautiful views in the morning and evening, the owner is very responsive and friendly.

Excellent choice for a stay in Surabaya. The location is superb with direct access to Pakuwon Mall, and the rooms are quiet and cozy.

Value for money, at this price, it feels like hitting the jackpot. Stayed 3 nights and would definitely return if I ever come back to Surabaya.

Overall it's good, the service from the security guard is very helpful, the apartment owner is responsive, the place and room are comfortable, the bathroom facilities with hot water are okay, the parking lot is adequate, overall I'm satisfied. The deposit refund is fast, it's great and recommended.

The service is very good and friendly, all the necessities are there, access to the mall is also easy, niceee, recommended!