Apartment in East Java

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

The apartment staff was very kind, friendly, polite, and professional. The admin responded quickly. Overall, everything was fine. Thank you.

Highly recommended, close access to the mall, super clean rooms, super special service & very close to the city.

This is the first time I've ever been to a hotel this spacious, and it's very comfortable for a large family vacation. The staff are friendly and welcoming. I'd love to come back if I have an event in Surabaya 👍💪

My first stay at the Pakuwon apartment, Orchard, was exactly what I expected. It was so much fun being able to go straight to the mall every day. I'm going to be a regular.

Great for families. There's a free gym for guests, making your stay even more enjoyable, as you can exercise for free.

Stayed for 5 nights and 6 days in this apartment. Good facilities, good maintenance, huge apartment, very affordable price.

The host was very friendly and helpful. The check-in and check-out process was hassle-free. It was a great experience, and I'll definitely be back.

The hotel is clean and the building still feels new, creating a comfortable atmosphere. The service is friendly and helpful. The strategic location makes it easy to get to various places in Surabaya. There were no significant issues during my stay. If I return to Surabaya, this hotel will be one of my choices for my next stay.

Friendly owner, clean rooms, complete amenities. Easy access. Very comfortable. Recommended for a staycation...

The apartment is child-friendly. It has a swimming pool and playground. The food is also varied and affordable. The rooms are spacious, clean, and tidy.

Mr. Piter was very kind, friendly, and responsive. The room was clean and very comfortable, and the location is inside the mall. There's a gym and laundry service, so it's convenient.

Overall it's good, the service from the security guard is very helpful, the apartment owner is responsive, the place and room are comfortable, the bathroom facilities with hot water are okay, the parking lot is adequate, overall I'm satisfied. The deposit refund is fast, it's great and recommended.

Highly recommended, next time I go to Surabaya I will come here again..there is a really cool pool.

Above and beyond doesn't even begin to cover it. The staff here is absolutely incredible. From the moment I walked in, I was greeted with genuine warmth. They were not only incredibly friendly but also lightning fast with their responsiveness. No question went unanswered. What really stood out was how accommodating they were. They bent over backwards to make sure every need was met and went out of their way to customize my experience. In a world where customer service often feels robotic, this team is a breath of fresh air. If I could give 10 stars, I would. Thank you for making this so seamless!

Complete bathroom, hot water available, complete pantry, clean bed, clean sheets, smooth WiFi, beautiful views in the morning and evening, the owner is very responsive and friendly.

The owner is nice, the room is clean, the cooking utensils are complete, and the refrigerator is also cold. If I go back to Surabaya, I will stay here again 👌