The hotel staff is very friendly, the gym is open 24/7, and the rooftop is also cool. The rooms are also soundproofed so there's no noise.

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

Easy check-in, the hospitality of the staff from security, bell boy, and front desk was great as usual. Not my first time and not going to be my last. Thanks, will be back again.

Highly recommended for families. The place is clean, comfortable, and fully equipped. It includes a refrigerator, microwave, magic com, water heater, and a TV with access to YouTube, Netflix, and more. It's integrated with Pakuwon Mall. It's great.

I stayed two nights at this hotel, my experience was good starting from security, FO, FB, and HK all the staff were very friendly.. And I lost my parking ticket, entering the area was also very helped by the FO and security.. Thank you all..

Highly recommended, close access to the mall, super clean rooms, super special service & very close to the city.

The host was very friendly and helpful. The check-in and check-out process was hassle-free. It was a great experience, and I'll definitely be back.

My first stay at the Pakuwon apartment, Orchard, was exactly what I expected. It was so much fun being able to go straight to the mall every day. I'm going to be a regular.

The room was nice and clean 😍 so it felt like staying in a hotel. The management was also good and responded quickly.

Above and beyond doesn't even begin to cover it. The staff here is absolutely incredible. From the moment I walked in, I was greeted with genuine warmth. They were not only incredibly friendly but also lightning fast with their responsiveness. No question went unanswered. What really stood out was how accommodating they were. They bent over backwards to make sure every need was met and went out of their way to customize my experience. In a world where customer service often feels robotic, this team is a breath of fresh air. If I could give 10 stars, I would. Thank you for making this so seamless!

I really liked it. The room was clean, the service was good, and the bathroom, which was the highlight, was spotless. There was hot water too. It was definitely worth it for a one-night stay.

Highly recommended, next time I go to Surabaya I will come here again..there is a really cool pool.

Mr. Piter was very kind, friendly, and responsive. The room was clean and very comfortable, and the location is inside the mall. There's a gym and laundry service, so it's convenient.

I like staying here, it's comfortable, not noisy, the room is spacious and clean, I'll come here again next time

Check-in was very fast, and all the staff were very friendly. They helped prepare breakfast. The room was clean and tidy, smoke-free. The location is easily accessible. Highly recommended.

The owner is nice, the room is clean, the cooking utensils are complete, and the refrigerator is also cold. If I go back to Surabaya, I will stay here again 👌

Complete bathroom, hot water available, complete pantry, clean bed, clean sheets, smooth WiFi, beautiful views in the morning and evening, the owner is very responsive and friendly.

Value for money, at this price, it feels like hitting the jackpot. Stayed 3 nights and would definitely return if I ever come back to Surabaya.