A luxurious, comfortable, and pleasant hotel. Ambiance/Facilities: Comfortable and good facilities and atmosphere. Food: Quite varied. Staff assistance: Good. Price: Affordable. Location: Very strategic.

The service is good and the food and rooms are comfortable, suitable for families.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

The staff explained well, the place is easy to get to everywhere, close to the city center.

This hotel is close to restaurants and convenient for business trips, not too far from the city center, and at an affordable price. The service is good and friendly. The rooms and bathrooms are clean and comfortable.

A comfortable and pleasant hotel. Ambiance/Facilities: The facilities and ambiance are comfortable and good. Food: Quite varied. Staff assistance: Good. Price: Affordable. Location: Very strategic.

With the hotel's strategic location in the heart of the Surabaya metropolis, it's easily accessible by private car or public transportation. The hotel's comfortable environment, supported by welcoming staff, and the ambiance of its rooms and amenities create a memorable stay.

We went there for a birthday staycation and the kids were happy; friendly staff, can be a bit packed during weekends/holidays.

Great service from concierge to room service. Free shuttle on demand to the nearby mall.

The hotel staff is very friendly, even the security, the rooms are very clean, in short the hotel is great.

Great central location, within walking distance of Tunjungan Plaza, with plenty of restaurants and cafés nearby. The staff were very friendly and helpful, and the room was a decent size—not too small.

Very good, close to proximity and a lot of restaurants around. Recommended to stay when you are traveling alone or with family.

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

Overall it's very good, just a suggestion if possible, change the TV in the room to a smart TV, it's really cool.

I tried nasi goreng cakalang for my dinner menu. This menu was suggested by a friendly and helpful staff named Alya. The nasi goreng was delicious. Thanks for her suggestion! I appreciate it 😉

What a wonderful experience at this hotel. We especially attended our son, Muhammad Rizal, S.Bns.'s graduation at The Westin Hotel. Access between hotels was very simple. Thank you, Fahtar.

I spent two memorable nights here for a weekend. One of my favorite things about the hotel is the rooftop pool, which offers stunning city views and makes relaxing even more enjoyable. The gym is also excellent, with a stunning view that makes exercising even more enjoyable. The location is strategic, the rooms are comfortable and clean, and the overall atmosphere of the hotel is calming and perfect for unwinding. Thank you for a wonderful stay. It will definitely be one of my choices when I visit Surabaya again. 😍🏙️🏊‍♀️💪🏻

I've been staying at this hotel for a while now. The prices are affordable. There are plenty of culinary options nearby.

The service doesn't take long, it's very fast, the staff are friendly, the facilities are now better, there's breakfast, the best.

It was a really nice stay here. The breakfast was great, with lots of choices. The room was clean.