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Java Paragon Hotel And Residence
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Java Paragon Hotel And Residence
Hotels
Preferred Partner Plus
8.6
/10
Very Good
4,862 reviews
What Guests Say About Their Stay
Staff Friendliness (82)
Bedroom (75)
Room Space (74)
Hotel Area (65)
Johansen B.
9.4
/ 10
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
RONY H.
9.4
/ 10
Clean and affordable room with decent service and good staff. Mega and Steven are two very commendable staff in their dedication to servicing my personal needs and wants with their amiable attitude and diligence.
Diana D.
10.0
/ 10
This is the second time I choose to stay in Java Paragon for holiday, the hotel is clean and has nice environment. They also have trampolin! My kids love it so much. Me and my family also enjoy the breakfast here, so many kinds we can choose, even my 2 years old daughter loves it. ^_^
Lilia A.
8.5
/ 10
Great place and facilities. Strategic location.
Adityo D. S.
9.1
/ 10
Good hotel, good price, good location.
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Famous among Business Traveler
Excellent Restaurant
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Available Room Types in Java Paragon Hotel And Residence
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What's around Java Paragon Hotel And Residence
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
Discover More About Java Paragon Hotel And Residence
Location
Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis.
About Java Paragon Hotel And Residence
From business event to corporate gathering, Java Paragon Hotel And Residence provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Java Paragon Hotel And Residence, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Java Paragon Hotel And Residence is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Java Paragon Hotel And Residence exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Java Paragon Hotel And Residence is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Java Paragon Hotel And Residence.
All facilities in Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Dining area
- Early bird breakfast
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Winery
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Porter
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Fitness center
- Health club
- Massage
- Outdoor pool
- Sauna
- Spa
Sports and Recreations
- Basketball
- Fitness center
- Outdoor tennis court
- Tennis
Accessibilty
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Transportation
- Secure parking
- Valet parking (surcharge)
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Java Paragon Hotel And Residence
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
You may be required to present valid government-issued identification upon check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotels availability upon check-in and may cost extra additional fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra persons after reserved room's maximum capacity.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Java Paragon Hotel And Residence | 231 |
Number of floors in Java Paragon Hotel And Residence | 22 |
Another facilities in Java Paragon Hotel And Residence | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in Java Paragon Hotel And Residence
What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Java Paragon Hotel And Residence
Traveloka (4,862)
Other sources (145)
8.6
Very Good
From 4,862 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
8.7
Service and Facilites
8.6
People often mention about Java Paragon Hotel And Residence
All
Staff Friendliness (55)
Bedroom (54)
Ambiance (48)
Distance to City Center (44)
Bathroom (44)
Room Space (43)
Hotel Area (41)
Taste (37)
Accessibility (36)
Check-in/out Time (36)
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Traveler Reviews Java Paragon Hotel And Residence
Number of reviews per page
20
40
Customer reviews
SM
Shofwatul M.
8.5
/10
Reviewed 5 day(s) ago
The hotel staff are very friendly and good at serving us.
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Accommodation's Reply
28 Jul 2025
Dear Ms. Shofwatul M, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to leave a review on Traveloka regarding your stay at our hotel. We are very happy to hear that you were satisfied with the friendliness and service of our staff. Friendliness in service is one of the important factors in creating a pleasant stay experience. Therefore, we always strive to provide service that is not only professional, but also attentive. We hope to welcome you again in the future, and provide an even more memorable stay. Once again, thank you for your trust and appreciation. Warmest regards, Management.
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N***i
Staycation
10.0
/10
Reviewed 1 week(s) ago
breakfast so delicious n many choice to eat 😍😋
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Accommodation's Reply
22 Jul 2025
Dear N***i,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your kind review through Traveloka. We are truly delighted to hear that you enjoyed our breakfast and found it both delicious and full of variety. Your satisfaction means the world to us, and your positive words are incredibly rewarding for our entire team. At our hotel, we believe that breakfast is one of the most important parts of the guest experience, and we put a lot of thought and effort into ensuring that it caters to a wide range of preferences. From local favorites to international dishes, fresh fruits to freshly baked pastries, we strive to offer something for everyone. It brings us great joy to know that this effort made a positive impression on your stay. We will be sure to pass your compliments along to our culinary and service teams, as your feedback will certainly motivate them to continue providing exceptional service and high-quality food. Guest satisfaction is always our top priority, and comments like yours help us continue to improve and maintain our standards. We sincerely hope to have the opportunity to welcome you back in the near future. Whether you're returning for business or leisure, we look forward to making your next stay just as memorable and enjoyable. Please don’t hesitate to reach out if there’s anything we can assist with ahead of your next visit.
Warm regards, Management
S
Supriyanto
Transit
10.0
/10
Reviewed 2 week(s) ago
The staff is very friendly and the check-in hours are very flexible.
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Accommodation's Reply
17 Jul 2025
Dear Mr. Supriyanto, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to leave such a positive review through Traveloka. We are very pleased to know that you were comfortable with our service, especially regarding the friendliness of our staff and the flexibility of check-in hours. We always strive to provide the best and most personalized service to every guest, because we believe that a pleasant stay begins with a warm welcome and comfort from the moment you arrive. Your comments are a great motivation for our entire team to continue to maintain our service standards and improve quality in the future. We hope your next visit will be as pleasant, or even better. We will be happy to welcome you back in the future. Regards, Management
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f***a
Staycation
9.7
/10
Reviewed 2 week(s) ago
Nice and homey hotel.. Recommended for family.
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Accommodation's Reply
16 Jul 2025
Dear f***a,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your kind feedback through Traveloka. We’re truly delighted to know that you had a pleasant experience and found our hotel to be “nice and homey.” It’s especially heartening to hear that you would recommend our property for families. Creating a comfortable and welcoming environment for family stays is something we strive for every day. At our hotel, we aim to provide not just a place to stay, but a place where our guests can feel at home. Whether you're traveling with children, extended family, or loved ones, we want every guest to feel relaxed, well cared for, and able to enjoy quality time together. Your appreciation lets us know we are on the right track. We sincerely hope to welcome you and your family back in the near future for another memorable and enjoyable stay. If there is anything we can do to make your next visit even more special, please don’t hesitate to let us know.
Warmest regards, Management
J***g
9.4
/10
Reviewed 2 week(s) ago
Friendly staff, happened to stay in a 3-bedroom apartment, clean swimming pool, 5-year-old child charged 95 thousand for breakfast
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Accommodation's Reply
16 Jul 2025
Dear J*g. Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to review your stay experience through Traveloka. We are delighted to learn that you were satisfied with the service from our staff and enjoyed the facilities at our 3-Bedroom Apartment and the clean swimming pool. Guest satisfaction is our top priority, and we greatly appreciate every review and feedback you provide. We would also like to thank you for your understanding regarding our children's breakfast policy. We would like to inform you that, in accordance with our hotel regulations, children aged 5 and above are subject to an additional fee for breakfast. We understand that every detail during your stay is important, and we strive to provide the best service for you and your family. This review motivates us to continue improving the quality of our services and facilities. We look forward to welcoming you and your family back on your next visit and providing an even more memorable stay. Regards, Management
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AN
Ali N.
Leisure
10.0
/10
Reviewed 2 week(s) ago
If you go to Surabaya, you will definitely stay here, it is close to Pakuwon Mall and Ciputra Mall.
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Accommodation's Reply
14 Jul 2025
Dear Mr. Ali, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your experience through Traveloka. We are very pleased to hear that you always choose our hotel as your first choice for accommodation every time you visit Surabaya. We understand how important comfort and easy access are during your travels, and we are very happy to be a part of your stay. Our strategic location, close to the Mall, is our goal to provide guests with easy access to various entertainment facilities around us. We hope that this ideal location can provide a sense of comfort. This positive review is a great motivation for us to continue improving the quality of our service. We are committed to ensuring that every stay you have is always pleasant and meets your expectations. Once again, thank you for your support and trust. We very much hope to welcome you back again in the future and provide an even better stay experience. Regards, Management
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E***O
Business
9.4
/10
Reviewed 3 week(s) ago
The AC is really cold...
I wanted to swim in the morning, but the water was really cold.
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Accommodation's Reply
16 Jul 2025
Dear E*o, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to review your experience during your stay through Traveloka. We greatly appreciate any feedback from our guests as it helps us continuously improve the quality of our service and comfort. We are pleased to hear that the air conditioning in your room is functioning well and providing you with a comfortable rest. Guest comfort in your room is one of our top priorities. Regarding the swimming pool, we apologize if the cold water temperature in the morning caused discomfort when you wanted to swim. Our swimming pool uses a non-heated water system, so the water temperature tends to follow the ambient temperature. This feedback is very important to us and we will consider it in our future facility improvement plans to ensure a more comfortable swimming experience at all times. We hope this experience does not diminish your overall satisfaction during your stay, and we look forward to welcoming you back again in the future with even better service. If there is anything we can assist you with in the future, please do not hesitate to contact us. Warm Regards, Management
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AA
Aida A.
Business
10.0
/10
Reviewed 3 week(s) ago
the breakfast menu is the best
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Accommodation's Reply
14 Jul 2025
Dear Ms. Aida, Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your experience with us through Traveloka. We are very pleased to know that you enjoyed our breakfast menu. We are committed to always providing a menu that is not only varied but also in accordance with the expectations and tastes of our guests. Your review motivates us to continue improving and perfecting our services. We look forward to welcoming you back in the future, to provide a more satisfying and enjoyable stay. Best Regards, Management
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D***N
8.5
/10
Reviewed 3 week(s) ago
The room was quite clean. It was close to Ciputra World, within walking distance. However, the area around the hotel was quite quiet, with few vendors. The double bed type had a small mattress, only 90 cm wide.
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Accommodation's Reply
22 Jul 2025
Dear D*N, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to provide a review and feedback regarding your stay at Java Paragon Hotel and Residences. We greatly appreciate every review received as it is very helpful in improving the quality of our services and facilities. We are pleased to hear that you found our rooms to be quite clean and the hotel's strategic location, providing easy access for guests to enjoy various facilities around the hotel area, especially its proximity to the mall. We understand that the surrounding environment is an important part of a guest's stay experience, and we will continue to strive to work with relevant parties to create a more lively environment without compromising guest comfort and safety. Regarding the mattress size you mentioned, we would like to clarify that for the standard Twin Bed type in our hotel rooms, the mattress size used is 120 cm wide, which is designed to provide optimal comfort for guests. However, specifically for apartment units, the mattress size used in the second bedroom is 100 cm wide. This is adjusted to the size of the bedroom, so we strive to balance comfort and function to ensure guests feel comfortable during their stay. Once again, we thank you for your trust in choosing our hotel as your accommodation. We look forward to welcoming you back in the future with even better service and a more satisfying stay. Warm Regards, Management
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Johansen B.
Business
9.4
/10
Reviewed 3 week(s) ago
This will be my go to hotel if I’m going to Surabaya. The room is very spacious, feels like home. Also, the bathroom is nice and quite big. The attention to small details to make every guest feel comfortable is very nice.
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Accommodation's Reply
10 Jul 2025
Dear Mr. Johansen B,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share such a thoughtful and encouraging review through Traveloka. We are truly honored to learn that our hotel has become your preferred choice whenever you visit Surabaya. It brings us great joy to know that you had an enjoyable and memorable stay with us. We are particularly pleased to hear that you found the room spacious and comfortable, offering a home-like atmosphere. Creating a relaxing and welcoming environment for our guests is one of our top priorities, and it is very rewarding to know that our efforts have made a positive impression on you. We also appreciate your kind words about the bathroom's size and quality—it’s wonderful to know that it contributed to your overall comfort. Your recognition of the attention we pay to the small details means a lot to us. Every element, from room amenities to personalized service, is carefully considered with the aim of enhancing the guest experience. Please rest assured that your feedback has been shared with the entire team, as it serves as a great source of motivation for us to continue striving for excellence in everything we do. Once again, thank you for your generous comments and for choosing Java Paragon Hotel & Residences as your home away from home. We very much look forward to welcoming you back in the near future and providing you with another outstanding stay.
With warm regards, Management
Edwin W.
10.0
/10
Reviewed 3 week(s) ago
nice hotel, quite clean.
all facilities are functioning well.
unfortunately only the swimming pool has to cross the lobby so it makes it uncomfortable.
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Mr. Edwin, Warmest Greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your stay experience through Traveloka. We are very pleased to know that you are satisfied with the cleanliness of our hotel and the comfort of the facilities provided. Positive comments like this certainly encourage our entire team to continue to maintain and improve the standards of service and facilities that we offer to every guest. Regarding your review regarding access to the swimming pool which must go through the lobby area, we apologize for the inconvenience felt. We understand that this may be less than ideal for some guests, but we greatly appreciate your input and will consider it as part of our future facility development and improvement plans. Input like this means a lot to us, because it helps us to continue to improve and provide a better stay experience in the future. We hope to welcome you back on your next visit with more maximum service and comfort. Warm regards, Management.
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TW
Tri W.
Business
9.4
/10
Reviewed 4 week(s) ago
strategic location, friendly staff very helpful, cool city view, clean and beautifully arranged swimming pool.
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+5
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Accommodation's Reply
02 Jul 2025
Dear Mr. Tri W, Warm Greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to write such a positive review about your stay experience through Traveloka. We are very pleased to know that you are satisfied with the various aspects of the services and facilities that we provide. The strategic location, the friendliness and assistance of the staff, the charming city view, and the arrangement and cleanliness of the swimming pool are indeed some of the things that are our main focus in providing comfort and satisfaction for every guest. Hearing that you enjoyed everything really gives our entire team the spirit to continue to maintain and improve the quality of service. We believe that a pleasant stay experience is not only determined by the facilities available, but also by the warm interaction between guests and staff. Therefore, your review is a very meaningful appreciation for all of us. We look forward to the opportunity to welcome you back on your next visit, and hopefully every subsequent visit will always leave a better impression than the previous one. Warm Regards, Management
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K***n
10.0
/10
Reviewed 10 week(s) ago
The hotel is comfortable, the type is modern minimalist and the price is very value for money with its location. The service is also good.
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Accommodation's Reply
20 May 2025
Dear ke*n, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for the positive review that you have given through Traveloka. We are pleased to know that you felt comfortable during your stay at Java Paragon Hotel & Residences, and liked the modern minimalist design concept that we apply. We also greatly appreciate your appreciation for the value we offer in terms of price and location. Our commitment is to provide quality service with competitive prices and a strategic location for our guests. We also thank you for your assessment of our service. Guest satisfaction is our top priority, and positive feedback like this is a great motivation for the entire team to continue to improve the quality of service. We hope to welcome you back in the future and provide an equally memorable stay experience. Regards, Management
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GP
Griselda P. V. F.
Leisure
8.5
/10
Reviewed 10 week(s) ago
Clean rooms and very good facilities
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3 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mrs. Griselda, Warm Greetings from Java Paragon Hotel and Residences Surabaya, Thank you for taking the time to give a positive review about your experience at Java Paragon Hotel and Residences through Traveloka. We are very pleased to know that you are satisfied with the cleanliness of the room and the facilities we provide. Cleanliness and guest comfort are our top priorities, and your comments are a motivation for the entire team to continue to maintain and improve our service standards. We hope to welcome you back on another occasion with service that is not only as good, but also more enjoyable. Regards, Management
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T***A
Business
10.0
/10
Reviewed 11 week(s) ago
Complaint experience fast response and resolved quickly.
See original
2 people find it helpful
Accommodation's Reply
13 May 2025
Dear T*A, Warmest Greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your experience through Traveloka. We greatly appreciate your appreciation for the speed of our team's response in handling complaints. It is great to know that the problems you experienced can be resolved quickly and accurately. Providing responsive and solution-oriented services is one of our main commitments in ensuring the comfort of every guest. We understand that even small obstacles can affect the quality of the stay experience, so we continue to strive to improve coordination between teams and staff training so that they can handle every situation professionally and efficiently. We greatly appreciate your trust, and hopefully this positive experience can be the beginning of your next visits to our hotel. We look forward to your return with even better service. Warm regards, Management
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ak
andi k.
Leisure
8.8
/10
Reviewed 12 week(s) ago
Hotel staff are friendly and easy to get information and additional facilities
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Accommodation's Reply
16 May 2025
Dear Mr. Andi, Warm Greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to give a positive review through Traveloka. We are very pleased to know that you feel comfortable with the service provided by our staff. The friendliness and professionalism of our team are always our top priorities so that every guest feels warmly welcomed and their needs are taken care of. We are also pleased to hear that you easily get information and additional facilities during your stay. Providing convenience and comfort to guests is our commitment, and reviews like this motivate the entire team to continue to provide the best service. We greatly appreciate your trust in choosing Java Paragon as a place to stay, and we hope to welcome you and your family back in the future with even better service. Regards, Management
See original
s***t
10.0
/10
Reviewed 13 week(s) ago
Very comfortable and nice hotel.
1 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear s***t,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you sincerely for taking the time to share your experience through Traveloka. We are truly pleased to know that you found our hotel to be very comfortable and nice. Providing a relaxing and enjoyable environment for our guests is one of our top priorities, and it is rewarding to know that our efforts have met your expectations. Your kind words are greatly appreciated and will be shared with our entire team. Feedback such as yours motivates us to continue striving for excellence in all aspects of our service from our facilities and amenities to the hospitality we extend to every guest. Once again, thank you for choosing to stay with us. We hope to have the pleasure of serving you again in the near future.
Regards, Management
P***a
9.1
/10
Reviewed 14 week(s) ago
It's good, the food is varied and tastes okay, but if you swim in the pool you have to wear proper swimwear, regular clothes are not allowed.
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4 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear P*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience during your stay through Traveloka. We are very pleased to know that you are satisfied with the varied food menu choices and the taste that suits your taste. Your positive review is an encouragement for us to continue to provide the best. Regarding the swimming pool usage policy, we convey that this policy is enforced solely to maintain the cleanliness of the pool water, the comfort of other guests, and the safety factor while using the facilities. We understand that this makes it feel less flexible for some guests, but it is part of our commitment to provide a safe and hygienic environment for all visitors. Once again, we thank you for the review that has been submitted. Constructive criticism and suggestions mean a lot to us. We hope to welcome you back on another occasion, of course with a more enjoyable and memorable experience. Regards, Management
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SL
Simon L.
9.7
/10
Reviewed 14 week(s) ago
The hotel staff is very friendly, the room AC is very cold.
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Accommodation's Reply
24 Apr 2025
Dear Mr. Simon, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you are satisfied with the service of our staff and the comfort of the room facilities, especially the air conditioning that works well. Your review is a motivation for us to continue to provide the best service for every guest who stays. We hope to welcome you back in the future. Regards, Management
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A***h
Staycation
8.8
/10
Reviewed 15 week(s) ago
the breakfast is delicious, there are gym facilities and swimming pool. At night you can enjoy the beauty of Surabaya city on the top floor while having dinner or drinking coffee.
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Accommodation's Reply
21 Apr 2025
Dear A*h, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you enjoyed the breakfast we served, and were able to take advantage of the gym and swimming pool facilities available. Guest satisfaction is our priority, and is a manifestation of our commitment to providing the best service for every guest. We also greatly appreciate your appreciation of the evening atmosphere in our rooftop area. We look forward to welcoming you back on the next occasion, with always warm and attentive service. Regards, Management
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Number of reviews per page
20
40
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