How many rooms are available at Java Paragon Hotel And Residence?

Java Paragon Hotel And Residence has 231 rooms in total.

Does Java Paragon Hotel And Residence provide parking?

Yes, Java Paragon Hotel And Residence provides parking. Please confirm details directly with the hotel.

Does Java Paragon Hotel And Residence have a swimming pool?

Yes, a swimming pool is available at Java Paragon Hotel And Residence.

What do past guests say about Java Paragon Hotel And Residence?

Java Paragon Hotel And Residence is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Java Paragon Hotel And Residence

Name: Java Paragon Hotel And Residence
Address: Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256, Jalan Mayjend Sungkono No. 101-103, Jawa Timur, 60256, Indonesia
Rating: 8.4

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8.4

/10

Very Good

6,841 reviews

What Guests Say About Their Stay

Staff Friendliness (172)

Room Space (165)

Bedroom (160)

Distance To City Center (144)

Verified Traveler

10.0

/ 10

The hotel staff was very responsive to customer complaints, and the refrigerator was replaced within 30 minutes when it wasn't cooling. The food was delicious and varied, ranging from Indonesian to Western cuisine.

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T***o

8.5

/ 10

The hotel is great! The pool is clean, the service is friendly, and the location is great. It's a very satisfying workout experience. It's well worth the price. The lockers are nice and the bathrooms are comfortable. There's a hairdryer too.

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Priscilla V.

10.0

/ 10

The hotel is great... very kid-friendly. My kids loved the swimming pool. The facilities are also great. Moreover, the staff are very friendly and helpful.

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suis h. p.

10.0

/ 10

This hotel is perfect for a family vacation. The staff is friendly and the rooms are clean. There's also a children's pool, and the breakfast is varied and delicious.

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R***n

9.4

/ 10

The hotel staff was friendly and efficient. I checked in without any issues, and was immediately given my room key. Throughout my stay at Hotel Paragon, I experienced no issues whatsoever, and it was always a comfortable stay. Thank you to all the staff at Hotel Paragon... I will definitely stay at Hotel Paragon again.

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In the Area

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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Famous among Business Traveler

Located near Shopping Spot

Excellent Restaurant

Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Java Paragon Hotel And Residence

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Discover More Places

Lobby 2 Java Paragon Hotel And Residence

Discover More About Java Paragon Hotel And Residence

Discover the exceptional comfort and convenience that awaits you at

Java Paragon Hotel And Residence

, a premier accommodation choice in Jawa Timur, Indonesia. This introduction aims to provide you with all the essential information you need to plan a memorable stay. Room rates at

Java Paragon Hotel And Residence

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Java Paragon Hotel And Residence Location

Situated in the vibrant heart of Surabaya,

Java Paragon Hotel And Residence

is conveniently located at Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256. This prime location places you approximately 30 minutes from Juanda International Airport (SUB) and a mere 15 minutes from the city center, offering easy access to both business districts and popular tourist attractions. The atmosphere surrounding

Java Paragon Hotel And Residence

is one of sophisticated urban living, with the hotel nestled amidst a dynamic cityscape that offers a blend of modern amenities and cultural experiences. It’s an ideal base for exploring the rich heritage and bustling commercial hubs of Surabaya.

Java Paragon Hotel And Residence Facilities & Services

Facilities for guests at

Java Paragon Hotel And Residence

are designed to cater to every need, ensuring a comfortable and enjoyable experience. Our comprehensive services include:

A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 6:00 AM to 8:00 PM.
A well-equipped fitness center, available 24 hours a day, for guests who wish to maintain their workout routine.
A relaxing spa and wellness center offering a range of treatments to rejuvenate your body and mind. Operating hours are from 10:00 AM to 10:00 PM, with treatments starting from PHP 800.
A dedicated kids' club, providing a safe and fun environment for younger guests to enjoy. Open daily from 9:00 AM to 6:00 PM.
Complimentary high-speed Wi-Fi throughout the property, keeping you connected at all times.
On-site parking is available for guests, free of charge.
A 24-hour front desk service to assist with any queries or requests.
Room service, available from 6:00 AM to 11:00 PM, for your convenience.

Java Paragon Hotel And Residence Room Types

Explore the diverse range of accommodations designed to suit every traveler's preference. The room types of

Java Paragon Hotel And Residence

offer comfort and style, ensuring a restful stay. Options include:

Deluxe Room:
Available with City View or Garden View. Non-smoking rooms are standard.
Executive Room:
Offering enhanced amenities and a City View. Non-smoking rooms are standard.
Paragon Suite:
A spacious option with a separate living area and City View. Non-smoking rooms are standard. Some suites feature a bathtub.
Family Suite:
Ideal for families, these suites provide ample space and comfort with a City View. Non-smoking rooms are standard.

Please note that all rooms are designated as non-smoking. While we do not currently offer pet-friendly rooms, we are committed to maintaining a pristine environment for all our guests.

Java Paragon Hotel And Residence Dining & Restaurants

Savor a culinary journey at

Java Paragon Hotel And Residence

, where diverse dining options await. Our on-site establishments offer a delightful gastronomic experience:

The Paragon Restaurant:
Our main dining venue, serving a delectable breakfast buffet from 6:00 AM to 10:00 AM, with an estimated price per person of PHP 350. Lunch and dinner offer an à la carte menu featuring international and local Indonesian cuisine.
Sky Lounge:
Located on the rooftop, this stylish bar offers panoramic city views, perfect for enjoying evening cocktails and light snacks. Open from 5:00 PM to 1:00 AM.
Coffee Shop:
A casual spot for a quick bite, coffee, or tea throughout the day. Open from 7:00 AM to 9:00 PM.

Java Paragon Hotel And Residence Nearby Attractions and Activities

Immerse yourself in the vibrant culture and attractions surrounding

Java Paragon Hotel And Residence

. Explore these popular destinations:

Tugu Pahlawan (Heroes Monument):
A significant historical landmark commemorating the heroes of the Battle of Surabaya.
House of Sampoerna:
A museum and former cigarette factory offering insights into Indonesia's tobacco heritage.
Surabaya Town Square (Sutos):
A popular lifestyle and entertainment complex with shops, restaurants, and cafes.
Grand City Mall Surabaya:
A large shopping mall offering a wide array of retail, dining, and entertainment options.
Ampel Mosque and Old City:
A historic area known for its religious significance and traditional markets.

If you are looking for other activities around

Java Paragon Hotel And Residence

, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Java Paragon Hotel And Residence from the Airport

Navigating your journey to

Java Paragon Hotel And Residence

is straightforward, with several convenient options available. The airport transfer service of

Java Paragon Hotel And Residence

ensures a smooth arrival. Here’s how to get to

Java Paragon Hotel And Residence

Hotel Private Transfer:
For ultimate convenience, pre-book a private car transfer directly through the hotel. This service offers a seamless pick-up from Juanda International Airport (SUB) directly to the hotel. Estimated cost: PHP 500 - PHP 700.
Taxi:
Metered taxis are readily available at Juanda International Airport. Ensure the meter is used for a fair fare. Estimated cost: PHP 150 - PHP 250, depending on traffic.
Ride-hailing Service:
You can also book a ride through a ride-hailing service from the airport. This is often a convenient and cost-effective option. Estimated cost: PHP 120 - PHP 200.

For a hassle-free journey, consider booking airport transfer services in advance, or arrange for the

Java Paragon Hotel And Residence

airport transfer upon arrival.

Summary of Why You Should Choose to Stay at Java Paragon Hotel And Residence

Choosing

Java Paragon Hotel And Residence

for your stay in Surabaya guarantees a blend of comfort, convenience, and excellent service. Here are the top reasons to make your booking:

Prime location in the heart of Surabaya, offering easy access to attractions and business districts.
A wide array of excellent facilities, including a swimming pool, fitness center, and spa.
Diverse and comfortable room types to suit all preferences.
On-site dining options that cater to various tastes.
Exceptional service from a dedicated and friendly staff.

Discover the best

Room availability at Java Paragon Hotel And Residence

and experience a truly memorable stay. For seamless

Booking Java Paragon Hotel And Residence

, visit Traveloka today!

Book budget hotels in Jawa Timur and enjoy competitive rates. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Java Paragon Hotel And Residence

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Dining area
Early bird breakfast
Set menu dinner
Set menu lunch
Show cooking restaurant
Snacks
Winery

Hotel Services

Bellhop
Welcoming drinks
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Porter

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

General

AC
Ballroom
Banquet
Family room
Heater
Non-smoking room
Swimming pool
Rooftop terrace
Smoking area
Terrace

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Shops
Supermarket

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
PRINTER
Projector

Things to Do

Fitness center
Health club
Massage
Outdoor pool
Sauna
Spa

Sports and Recreations

Basketball
Fitness center
Outdoor tennis court
Tennis

Accessibilty

Accessible parking
Disabled access friendly
Wheelchair accessible

Transportation

Secure parking
Valet parking (surcharge)

Connectivity

LAN Internet
Free WiFi

Family-friendly Facilities

Children pool

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Java Paragon Hotel And Residence

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

The Tennis Court is currently under renovation closed temporarily from 1-1-2026 to 31-1-2027.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence	231
Number of floors in Java Paragon Hotel And Residence	22
Another facilities in Java Paragon Hotel And Residence	Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Java Paragon Hotel And Residence

What are available facilities at Java Paragon Hotel And Residence?

There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Java Paragon Hotel And Residence?

The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Java Paragon Hotel And Residence provide breakfast?

Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Java Paragon Hotel And Residence?

Java Paragon Hotel And Residence is a 4.0-star hotel.

How many floors does Java Paragon Hotel And Residence have?

Java Paragon Hotel And Residence has 22 floors.

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More Reviews from Other Guests in Java Paragon Hotel And Residence

Overall Ratings & Reviews Java Paragon Hotel And Residence

Traveloka (6,687)

Other sources (154)

8.5

Very Good

From 6,687 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence

All

Staff Friendliness (104)

Bedroom (99)

Room Space (88)

Distance to City Center (87)

Ambiance (87)

Bathroom (83)

Hotel Area (77)

Variety (75)

Accessibility (74)

Taste (72)

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Traveler Reviews Java Paragon Hotel And Residence

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Customer reviews

Dewi R.

10.0

/10

Reviewed 3 day(s) ago

I've stayed here twice, the service is good.

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Accommodation's Reply

13 Jul 2026

Dear Mr. Dewi, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you for choosing our hotel again and for taking the time to write a positive review. We are very grateful for your trust in choosing us for your second stay. We are delighted to hear that you were satisfied with the service our team provided. Guest satisfaction and comfort are our top priority, and we will strive to provide the best service on every stay. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, The Management Team

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Riana

Staycation

9.4

/10

Reviewed 3 day(s) ago

I stayed here yesterday on my way back from Bali to Jakarta, it was very comfortable. The hotel location is close to culinary places

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Accommodation's Reply

13 Jul 2026

Dear Rianna S, Greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for sharing your experience with us. We are delighted to hear that you felt comfortable during your stay at our hotel on your return trip from Bali to Jakarta. We are also pleased that the hotel's location, close to a variety of restaurants, made your stay very convenient. This appreciation and support means a lot to us. We hope to welcome you back again in the future and provide you with another comfortable and memorable stay. Sincerely, The Management

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N***i

10.0

/10

Reviewed 4 day(s) ago

The fitness center is complete and comfortable.

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Accommodation's Reply

13 Jul 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for taking the time to write a review about your stay through Traveloka. We are delighted that you enjoyed the fitness facilities and felt comfortable with the other amenities we provided. We are committed to providing facilities that support the comfort and needs of all our guests throughout their stay. This recognition means a great deal to us and encourages us to further improve the quality of our services and facilities. We hope to welcome you back again in the future. Sincerely, The Management Team

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E***h

6.9

/10

Reviewed 1 week(s) ago

Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won’t name here, as I already filed a complaint directly to the hotel staff) wasn’t polite or friendly at all. When I checked in with the male FO, I was asking about the ‘nobar’ event & this female FO beside him just blurted out “with purchase” while still doing her thing. She just said it out loud for me to hear but didn’t even bother to look at me, or even say hi & explain it directly. But I was still fine with that. Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key. She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners. Well, you’d expect a four-star hotel to have four-star hospitality & attitude, but I guess not. Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn’t see her name tag) but she was very nice. Thank you

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Accommodation's Reply

13 Jul 2026

Dear Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your experience with us. We sincerely appreciate your loyalty as a returning guest of Java Paragon and your honest feedback regarding your recent stay. We deeply regret to learn about the unpleasant interaction you experienced with one of our Front Office team members. Please accept our sincere apologies that the service provided did not meet the standard of courtesy, warmth, and professionalism that we are committed to delivering. Your experience is certainly not the impression we wish to leave with our guests. Please be assured that your feedback has been taken seriously and will continue to evaluate and improve our service standards, especially in ensuring that every member of our team consistently demonstrates respectful communication and genuine hospitality. We are also grateful for your appreciation of Mr. Odhi and our Avenue Lounge colleague. It is wonderful to know that their assistance and friendliness made a positive impact during your stay. Your kind words will be shared with them as recognition of their efforts. We truly value your continued trust in Java Paragon and sincerely hope to have the opportunity to welcome you back and provide the exceptional experience that you have come to expect from us. Thank you once again for your constructive feedback and for helping us improve. Warm regards, Management

Verified Traveler

Staycation

10.0

/10

Reviewed 2 week(s) ago

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were impressed with our team's promptness in resolving the refrigerator issue in your room. Prompt problem resolution and ensuring guest comfort are always our top priorities. We also appreciate your appreciation for the variety of food menus we offer, ranging from Indonesian to Western options, which met your expectations. This positive review inspires our entire team to continue striving for the best service. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Management

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W***a

Staycation

9.4

/10

Reviewed 2 week(s) ago

The location is very close to the shopping center, easy to find, the staff are friendly, the atmosphere is nice, the place is clean.

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Java Paragon Hotel Surabaya extends a warm welcome. Thank you for your positive review and rating. We are delighted to hear that you were satisfied with our excellent location, proximity to shopping malls, convenient transportation, friendly service, comfortable spaces, and cleanliness. Such reviews are a great encouragement to all our staff to continue providing the best service and experience to all our guests. We look forward to welcoming you back in the future and providing you with an even more memorable stay. Sincerely, The Management Team

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T***a

9.0

/10

Reviewed 2 week(s) ago

Sleeping was less comfortable, got a floor under the rooftop, noisy until midnight.

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1 people find it helpful

Accommodation's Reply

01 Jul 2026

Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your experience with us through Traveloka. We apologize for the inconvenience you experienced due to the noise from the rooftop area disturbing your rest. This feedback is very important to us and has been forwarded to the relevant team for evaluation to ensure all guests have a comfortable stay. We hope to welcome you again on your next stay. Please let us know your room preferences and we will do our best to accommodate them if available. Sincerely, Management

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iqbal f. e.

Business

10.0

/10

Reviewed 2 week(s) ago

In general, the hotel is good, strategic, no complaints whatsoever.

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Accommodation's Reply

01 Jul 2026

Dear Mr. Iqbal, We extend our heartfelt greetings from Paragon Hotel & Resort Surabaya Java. Thank you very much for your valuable feedback regarding your stay. We are delighted to hear that you enjoyed your stay and that you found the hotel's location convenient. Your kind feedback is a great encouragement to us in order to improve our services and facilities. We look forward to welcoming you back again. Thank you very much. Paragon Hotel & Resort Surabaya Java Management Team

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R***d

Leisure

8.5

/10

Reviewed 2 week(s) ago

Stayed in a 2-bedroom residence/apartment. The building is indeed showing its age and needs renovation to make it more modern. But the room was very spacious and comfortable. It had a balcony and windows that could be opened, so it wasn't stuffy and had good air circulation. Overall, I was satisfied, even though the building is a bit old. The service was very friendly and prompt. It was worthy of its 4-star rating.

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Accommodation's Reply

06 Jul 2026

Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for taking the time to share your stay experience with us through Traveloka. We are delighted to hear that you were satisfied with the comfort of the spacious 2-bedroom apartment, the good ventilation, and the friendly and attentive service from our team. Your compliments on the quality of service and your assessment that we deserve our 4-star rating motivate our entire team to continue striving for the best possible service. Thank you also for your feedback regarding the condition of the building. For your information, we have recently upgraded several facilities such as the fitness center, restaurant, ballroom, meeting rooms, and other amenities. We hope these improvements will enhance your stay even more. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, Management

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Nugroho I. P.

Business

9.4

/10

Reviewed 2 week(s) ago

While not a new hotel in Surabaya, comfort is one of its strengths. I absolutely love the breakfast variety; I want to try everything, especially the local cuisine.

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1 people find it helpful

Accommodation's Reply

30 Jun 2026

Dear Mr. Nugroho, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your experience. We are delighted to hear that you felt comfortable during your stay and enjoyed our diverse breakfast menu, especially the local dishes. This compliment motivates us to continue providing the best service. As part of our commitment to improving guest comfort, we have upgraded various hotel facilities, including our Premier Rooms. We look forward to welcoming you back for an even more comfortable stay. Sincerely, The Management

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S***y

Leisure

10.0

/10

Reviewed 3 week(s) ago

The hotel's location is great, it's clean, and the breakfast is varied and delicious. Highly recommended!

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Accommodation's Reply

30 Jun 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you so much for your excellent review and feedback about our hotel. We are delighted to hear that you were satisfied with our superb location, cleanliness, and the diverse breakfast menu that suited your preferences. Such positive reviews are a great encouragement to our entire team and motivate us to continue providing the best service and guest experience. We hope to welcome you again in the future and provide you with an equally memorable or even better experience. Sincerely, The Management Team

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Rosnianta

8.5

/10

Reviewed 3 week(s) ago

over all recommended all. and okay all

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Accommodation's Reply

30 Jun 2026

Dear Ms. Rosnianta, Sincerely, Java Paragon Hotel & Residence Surabaya. Thank you very much for taking the time to share your feedback and comments regarding your stay at our hotel. We are delighted to hear that your overall experience was satisfactory and met your expectations. We hope to welcome you back again in the future and provide you with an even more comfortable and memorable stay. Sincerely, The Management Team

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R***a

8.5

/10

Reviewed 3 week(s) ago

Overall everything is okay and recommended

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Accommodation's Reply

30 Jun 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your positive review and rating through Traveloka. We are delighted to hear that you were overall satisfied with the facilities and services we provided. Such positive reviews encourage our entire team to continuously maintain and improve the quality of our services in order to provide comfortable and memorable stays for all our guests. We hope to welcome you back on your next stay and provide an even better experience. Sincerely, Management

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N***G

Transit

8.2

/10

Reviewed 4 week(s) ago

Good room, good stay, good staff.

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Accommodation's Reply

23 Jun 2026

Dear Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for your kind review and for sharing your experience with us. We are delighted to hear that you enjoyed your room, had a pleasant stay, and found our staff to be helpful and attentive throughout your visit. Your positive feedback means a great deal to our team and serves as a wonderful encouragement for us to continue delivering excellent service to all our guests. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable and memorable stay in the future. Warm regards, Management

lidya T.

Leisure

9.4

/10

Reviewed 5 week(s) ago

It was a great stay here, comfortable, and very affordable. 👍 The food is delicious, and the location is great. If I go to Surabaya, I'll definitely stay here☺

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Ms. Lydia, Sincerely yours, Java Paragon Hotel & Residence Surabaya. Thank you for your positive review and rating through Traveloka. We are delighted to hear that your stay was enjoyable, from the comfort of the room and the menu that met your expectations to the convenient location. Such reviews are a great inspiration to our entire team. We hope to welcome you back again on your next stay. Sincerely, Management

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T***o

8.5

/10

Reviewed 6 week(s) ago

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Accommodation's Reply

03 Jun 2026

Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you for your positive review and rating through Traveloka. We are delighted to hear that you enjoyed our facilities and services, from the clean swimming pool and friendly service to the hotel's excellent location. We are also pleased that the sports facilities, lockers, restrooms, and hair dryers made your stay more comfortable. Thank you for your trust in us, and we hope to welcome you back again in the future. Sincerely, The Management Team

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I***a

Staycation

8.4

/10

Reviewed 7 week(s) ago

Everything was ok, except for the AC, got a room with a fan but it wasn't cold... it was okay to sleep while shivering, the staff checked the AC temperature and said it was cold but it was still hot, offered to move rooms but no follow up

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Accommodation's Reply

29 May 2026

Dear Valued Guest, This is Java Paragon Surabaya Hotel and Accommodation. Thank you so much for taking the time to share your valuable feedback and review through Traveloka. We sincerely apologize for the inconvenience caused by the malfunctioning air conditioning in your room during your stay. We checked the room temperature several times, but it did not meet your expectations. We are also very sorry that we were unable to respond to your request for a room change quickly and appropriately. Our reception desk is open 24 hours a day to assist all guests. Your valuable feedback is important for improving the quality of our service and providing you with a more comfortable stay. We hope to welcome you back again. We will do our best to provide you with an even more satisfying experience in the future. Thank you. The Management Team, Java Paragon Surabaya Hotel and Accommodation.

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H***a

Business

10.0

/10

Reviewed 7 week(s) ago

The staff is friendly and professional.

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Accommodation's Reply

26 May 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you for your compliments. We are delighted to know that the friendliness and professional service of our staff made your stay even more memorable. Such compliments motivate us to continue striving to provide the best service to all our guests. We hope to welcome you back to our hotel again. Sincerely, The Management

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M***h

9.1

/10

Reviewed 8 week(s) ago

I stay here often and am always a regular. Unfortunately, there are often events, so the elevators can be long waits.

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you for your continued trust in Java Paragon Hotel as your accommodation. We are delighted that you are a loyal guest and that you find comfortable during your stay. We apologize for any occasional elevator waiting times during hotel events. Your feedback is very important to us and will be used in our evaluations to improve comfort and service for all guests. Thank you for your understanding and support. We hope to welcome you back again with an even better stay experience on every visit. Sincerely, The Management Team

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Y***a

Staycation

10.0

/10

Reviewed 8 week(s) ago

Very comfortable, quiet, and clean. The staff are friendly.

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Valued Guest, Warm greetings from Java Paragon Surabaya Hotel and Accommodation. Thank you very much for your positive review and rating. We are delighted to hear that you felt comfortable during your stay with us, especially enjoying the tranquil atmosphere of the hotel, the cleanliness, and the friendly service from our staff. This review is an encouragement to our entire team to continue striving to provide the best possible guest experience. We appreciate your trust and hope to welcome you back again in the future with even better service. Sincerely, The Management Team

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